Pack Smart Moving Services, LLC

Friendly,helpfull

ALL workers were top notch and professional! I have moved a number of times in my life and this experience was by far the best I have had with a team of movers!

PackSmart did an excellent job. There was rain in the forecast that morning so they showed up 45 minutes early to beat the rain and make sure my belongings were packed safely. They came prepared (they had forgotten the rope I ordered but immediately called the office and had rope delivered onsite.) The truck was beautifully pack…Read Moreed. I drove 10 hours and nothing shifted. They took great care with everything I own. And, they were so respectful and patient. I would use PackSmart again in a heartbeat!

Brennan and Cedric started out okay after having moved my neighbors basement up a steep wet hill to their storage unit. Brennan ended up acting sulky, complained to David about walkways in what I believe was an attempt to get David to pull them off the job because he was tired. Cedric quietly arranged to personally come back & f…Read Moreinish the job for me and explained Brennan’s bad attitude was due to his young age (18). Cedric promised he would take Brennan back to Louisville & come back that night to finish moving me before the basement flooded. He did not return & did not answer my calls to his personal cell. It was certainly a hard day for them with moving 2 basements uphill back to back. I had laid out boards for walking on most of the area from the rear of our condo to the back of my neighbors where the sidewalk was. There was difficult footing for about 1/4 if the way as they came out of my basement. The ground was saturated. I had been friendly, provided water, asked how they were doing & supported them taking a lunch break after moving my neighbor before starting my move. Then David phoned me to say his crew needed a good walkway. I was floored that Brennan had complained to the boss when I was being so friendly & had given them a much better walkway than they had for the morning move nearby. I asked what else they needed and Brennan said a few more boards. My neighbor gave us the extra boards. Brennan became sulky & slow moving after his call to David and Cedric lied to me. Overall, this company employs immature youngsters who are not reliable. I would not use the company again.

The entire crew was very professional and friendly. They arrived on time. They worked well together loading and unloading all of our household items without damaging anything. Our move was a short haul and we made two trips. We would highly recommend them to anyone considering moving.

I needed to pack 2 PODS for storage. The team was punctual and efficient. We did have an issue that was promptly corrected by the owner and his wife. Excellent customer service. I would use them again..

Great job

Super efficient, kind, and hardworking guys!

The helpers showed up over 1.5 hours late (except for one guy not technically affiliated with the company that ended up moving all of our little stuff essentially by himself waiting on the other three guys to show up). I know they had to come all the way to Lexington from Louisville, but they should have factored in traffic befo…Read Morere leaving. They did seem prepared for the job (i.e., the brought two hand trucks they used to move essentially everything). They worked semi-efficiently. I thought they could have moved a little faster and had less side conversation/arguments amongst themselves. They paid little concern to boxes labeled as fragile...we had several boxes from the kitchen labeled as “very fragile” and after going through the boxes tonight we had four glasses, two plates, and a decor piece broken. Furthermore, the way they ended up packing the truck we rented was pretty horrible. We had two legs break off of our couch, a bookshelf broken in half, and part of an L-shaped desk broken as well. We ended up having to throw those pieces of furniture away... Even though the movers were nice and they did complete the job in the 2 hour time slot, I most likely wouldn’t use this company again. Except for the one guy that showed up on time! He was great.

They showed up on time they went to work and did not stop till job was done. They were very helpful The whole time they were here. I will hire them again to unpack me in my new house. Sam

Your guys were very efficient. They were on time, friendly and took good care of my furniture although they did lose some screws to my dresser. I had to go buy some more to finish. Overall very satisfied.

great fast service, polite, friendly, did everything I needed

They arrived on time. Were polite and worked hard. Using the dolly to tip heavy furniture scratched the floor and also chipped paint on trim going thru a door. Just a little more carefulness would have avoidedoverall would recommend fir the price

Great guys to work with.

Devontae(?) and Sid were great movers. I truly appreciate how determined they were to get the job done in the allotted time that I requested. They were on time, prepared and worked from the beginning to end. Devontae acted as the lead and came up with several solutions to ensure all the items fit into the POD container, inclu…Read Moreding unassembling some of the items to ensure they fit properly and would be safe during the transit. I would use HireAHelper and Pack Smart Moving in the future.

The guys worked really hard and did a great job. We have found a couple of items that were damaged but we don't know if that happened during loading into the Pack-Rat containers or removal. Our leather couch got damaged(scrapped) and our dining room table got torn a part a bit.

The guys from Pack Smart were great to work with. They were on time, took great care packing our property, and used the truck space much more efficiently than we would have. We drove it 13 hours, 900 miles through the mountains and not a single thing was lost or broken. Highly recommended.

They were on time. They worked hard most of the time. They were respectful. Yes I would use them again.

The 2 men were great, handled all our belongings with care and able to manage the furniture even up tight stairs

They were on time, prepared for the job. They worked really hard and took great care with my furniture and items. I would use/recommend them to anyone who needs packing/moving services.

did not work hard. I would not use them again

These 2 guys were great! They came in, got right to work and worked very hard - taking pains to make sure our antique furniture was properly covered and protected. . Wes and Cedric worked together very well -- Wes thought packing our Pod was like a puzzle... and he likes puzzles! I'd definitely recommend them to any one wh…Read Moreo needs another set of hands

Two polite guys who worked steady until the job was done.

I would use them again!!

The guys arrived on time, and worked at a comfortable pace for them. Not too rushed and wrapped everything carefully. Truck was packed tight so things couldn't shift. Would definitely recommend!

Arrived late but all business when they started in. Definitely use these guys again. Got done early.

The two gentlemen ethno loaded for me were excellent to say the least. They packed the truck with ease with room to spare. I don't know what these two guys are paid, but they're worth more. Thanks guys!!

They were great. Very diligent and hard working guys. Could not have fit all the things we were able to pack in without them. In addition, we enjoyed their company. They made a stressful experience better.

Thanks to the gentlemen who unloaded my POD container. Put things where I asked and had some flights of stairs to manage as well.

Everitt was the lead and he was excellent ! But he had a trainee with him and he said that it held him up considerably and that he would have been better off doing it by himself. As a result - the job took much longer than you guys quoted and that made me very angry because you only sent 1 experienced individual. It cost us mor…Read Moree in the long run and therefore, I will not recommend you to anyone. We used you thinking we would get great help and we ended up assisting with the job. Very disappointing!

The guys worked hard during the time they wer.e here. They informed me early on that I would need more blankets to wrap up all my furniture. I did notice that some of the movers smelled like marijuana. They did not bring any shrink wrap. I might use them again

David Crum was so kind and very accommodating! He was able to change my moving window for me with less than 24 hour notice, which I really appreciated. The actual 2 man crew did a good job loading the crate, but I certainly could have done without the inappropriate sexual comments and innuendo. Professionalism was lacking with t…Read Morehe helpers.

They showed up on time and were very polite, but there were some issues. The way they packed the moving truck was extremely inefficient, and we later spent hours climbing around and repacking to eliminate all the gaps and empty space they left in the middle of the truck. They worked quickly, but this was a downfall in my case be…Read Morecause the poor use of available truck space. They told me I would need to leave items behind because there wasn't enough space on the 22' truck. They damaged my refrigerator, and instead of telling me they covered it with a moving blanket and later accepted a cash tip.

The guys the moved us in were extremely nice and we're great at communicating availability. They worked incredibly hard to get us all moved in in two hours. I would definitely recommend this company.

Showed up just as scheduled..we were in a bind with getting the truck, but they started taking apart the bed room and carrying it outside before we were even there...worked fast, super polite... I would use them again in a minute

These guys did an awesome job! They arrived on time, worked hard and finished my move faster than expected. Nothing was damaged during the move. I would use them again, and I would highly recommend them to anyone in the area!

Experienced staff was driven to work quickly and efficiently to get the move-in completed with care and precision.

The guys were punctual and were ready to get started when they arrived. It was a super hot and fairly humid day and I really felt sorry that they had to work in these conditions. There ended up being more packing than they had figured (pictures and glass, etc., that was discussed) so it took them a lot longer than planned but…Read More they worked until the job was done. They also helped my son, who was taking a lot of the furniture, pack his truck. This was greatly appreciated by both my son and I as I don't think he could have done the loading alone. I have to say the guys went above and beyond the call of duty. Yes!! I would definitely use this company again.

Great service! They were on time, knowledgeable, conciencious and hard working. I definitely recommend and will hire them again when the need arises.

The guys were a little delayed with the weather but got right to work. They were both friendly, helpful, and we're able to load more on our one POD container than we would be able to. I will be using them in Georgia when I get down there. Great job guys!!!

They did exactly as they were ask. Would hire them again. Saved my daughter hundreds of dollars.

The guys worked together as a team, were very thoughtful and accomodating to our needs. Thank you very much.

My items were loaded the week of Christmas 2016 by Stars and Stripes. The items were not removed from my trailer until March 22, 2017 by Packsmart Movers. I bought plenty of moving pads and also supplied extra thick quilts and blankets as well as shipping paper, tape, cardboard, dish liners, etc... The first piece of furniture…Read More I noticed damaged as it came off the trailer was my dining table, 2 big gashes out of it. Dining room chairs have scratches and gashes. My wife has a very expensive desk that was gave to her for her birthday that was purchased for over $1,800. It is scratched and has a huge gash on the top corner. We have a very expensive cherry bedroom suite that did not have any scratches on it and it has scratches and chips out of it. A chest is scratched on the upper side. Packsmart Movers said nothing was wrapped as they were removing the items from the trailer. Packsmart movers also did some pretty crazy things like standing my cherry dresser on its end and turning it on the pavement with nothing under it. Totally scratched the legs and side of dresser. Several items were done this way. My wife saw them unload the furniture and stand the items on their side with nothing under the items and turn on the bare pavement. My newly installed hardwood floor, not lamanent has scratches in it from not handling the furniture dolly properly. I am filing a claim against the loaders and unloaders. Packsmart Movers were very unperfessional. Throwing things wherever. Yes I said throwing things. Not taking items where they were instructed. Christmas items were told to take to the basement. I have a garage full of items I now have to take to the basement. I took moving pads out and placed them on the pavement myself after my wife ask me to please put something down before everything we own is destroyed. I haven't even unpacked my breakable items yet. Three items that my wife unpacked were broke. One of her Precious Moment figurines, also a very costly figurine that was the last thing her mother gave her before her mother passed away was broken. I can honestly say we take pride in our posessions and have worked hard to have nice things and take very good care of them. In this one move Stars and Stripes/loaders and Packsmart Movers/unloaders have done MORE damage than we ever have moving ourselves in the last 41 years we have been married.

The young men that helped me did a great job. They were very respectful and asked me how did i want things. They took my beds down and placed them back up. They was very careful with my furniture and considerate of my home that was newly built. I hade no scratches to my furniture or my walls. I can say these guys was fast and ef…Read Moreficient. They got the job done in a professional manner. I would definitely use this moving service. Most of all i would request to have the same young men.

Dane and Don from Pack Smart did a fantastic job. They were on time, courteous, and very professional! I would definitely use them again.

Great crew! They were prompt and careful, but fast and friendly. I couldn't have done it without them!

Terrible experience . The helpers left 30 min early so my boxes still had to be moved. also, boxes were left all over the house in the wrong rooms, now I have huge boxes I can't move and they are upstairs. Called the local owner and he said he'd call me back and get someone to take care of my notes, but that was 3 days ago. …Read More complete ripoff. I paid over 350.00 dollars for only part of a pod to be emptied and that didn't even get finished. now I have to move the boxes myself and unload the ones that were taken to the wrong roo.s. I deserve a full refund.

Four strong men arrived on time and showed the greatest care for my property and goods. They clearly knew what they were doing and showed professionalism throughout. There had been an underestimation of the size truck needed for my goods, but the men graciously returned on day-2 and finished the job with care and patience. Wh…Read Moreen I arrived at my destination five states away, the team that unloaded the trucks said that the loading was the best job they had ever seen. The loaders of Pack Smart judiciously placed everything, balancing size and weight of my things. NOTHING was broken when I arrived at my destination. Those guys were darn GOOD! I'd use them again without a second thought!

They were on time, polite and worked hard. They were willing to stay over for extra time until the job wasearch finished. The completed far more than I thought would get done in the time we had.

They showed up early and finished early and made sure I didn't need any thing else moved before they left. I hope to use them again in the near future.

The two young men who came to help us were courteous, knew exactly what they were doing, and worked at a really, really fast pace without neglecting proper care in wrapping and moving everything. Really hated seeing them go after two hours, but we were done and they worked hard. Great service!

Excellent careful workers

Fantastic

Arrived on time and was gentle with everything.

They did a great job. Very hard working, and FAST. Make sure you lay out exactly what you want them to do. I may have liked a little more help with moving some boxes that I hadn't initially asked them to move, but I wasn't assertive enough in saying so. Since their time wasn't up (done an hour early) I thought they might help w…Read Moreith those, but they didn't. My fault. I'd say error on the side of less time rather than more if you don't want to spend extra money since you have to pay for the hours beforehand.

Arrived on time, worked hard and efficiently.

I was not aware if the 4 hours are not needed you do not receive a refund. This should be mentioned by Hireahelper when scheduling a time.

The crew that came to load our house, from Pack Smart, led by Bill and Mark were great. They did a tremendous job. They were professional, friendly and great at their work. They ave us good advice and helped resolve some packing issues that we had overlooked. Definitely recommend them and Pack Smart.

The guys were great and very professional , I would highly recommend them. They loaded my pods tightly and had room to spare.

They were extremely hardworking, fast, and efficient! They were nice, friendly, and had the best attitudes. I was impressed with how well they organized and loaded our storage bin. There is no way we could have done it without them. We are definitely requesting them next time we move --which is soon in the future. Great job!

It was great to have help from hire a helper.They were so humble and helpful.

Team did a great job. Very helpful, punctual and resourceful.

PackSmart did a great job. I booked them for two hours but was prepared to need to add an extra hour on. I did not! They were able to get everything that would fit into the pod in two hours on the nose. Unfortunately, I couldn't get everything in the POD, but that wasn't their fault. Bill and his crew did a great job of packing …Read Morethe POD tight and maximizing the space. They were quick, efficient, and careful. There was no damage to my goods or to my house. Only negative - they were a little late - however, I can't hold that against them. The customer before them took longer than expected, and it is their policy to finish the job once they start it. I can appreciate that, especially if I had needed the same consideration. All in all, 5 stars. I'd absolutely recommend them or use them again.

They did wonderful job was even willing to unwrap and put are beds up thank you so much for the great service Darlebe cox Bonnieville ky

The team managed to put more into a PODS unit than we expected. They were very helpful and courteous and exercised caution and care in packing up the POD to ensure items would be secure during transit.

The 2 movers were great. Very nice and polite and did a GREAT job packing my pod!!!!

Great service, prompt, friendly, polite, and careful with my appliances. No surprise costs. Definitely will call them, again, and recommend highly to you.

Did not load tight

Did a good job packing. Received a call that they would be showing up 1-3 hours late. Instead the movers showed up early when we were not ready. They then came back several hours after the originally arranged time to start the job. I was not happy and I do not plan to use hire a helper or pack smart again.

Helpful, professional, polite, on time, careful with our possessions. Could not ask for better. I would recommend them.

Bill and his helper were punctual, energetic and personable! They packed my goods expertly and gently, and finished the job in record time (less than an hour to fill the entire box! They were very respectful of my property and made every effort to assure me that all my boxes and furniture would fit. I would definitely use th…Read Moreem again and recommend them to others. After a terrible experience with a competing company, I was gratified and relieved to have such excellent customer service. Thank you Pods and Pack Smart!

Bill and his crew of 3 young men were prompt, considerate, and efficient in moving a very heavy desk between two locations.

David Crum's crew, Bill and another young man were amazing. They worked quickly, carefully, and didn't use an extra inch of space in the freight trailer that wasn't absolutely needed. Great skill by Bill who placed the items clear to the ceiling. I could not be more pleased. They made a stressful day a happy one. I hope they are…Read More paid well as they certainly deserve it.

They were on time, careful with our belongings and hard working despite the sweltering heat that day.

Bill and his crew Chris and Scott were outstanding on packing our furniture. These guys were on time and went right to work. They worked extremely hard on a very hot day. We would highly recommend Bill and his crew to all our friends and family.

They was very professional! I would recommend them to move!

Awesome job.

They were very careful with everything they moved, probably the most careful I've seen any mover. They surprised me by showing me a way to take a part my couches for better storage. Something my last mover did not do. Other than that they seemed pretty average. Good people, I would hire them again.

Bill and his son did a great job. Worked non stop but took enough time to pay attention to the details. They handled all my belongings as if they were their own. Good people and would recommend.

The men did the job as agreed. I will use them in the future.

Arrived on time, worked efficiently. Followed my directions and were very polite. I would use them again.

We needed two guys to move our large items into a POD. They were on time, prepared, courteous, and worked extremely hard. We have a few very large pieces I was worried to move, but the the guys were able to manage them with no damage to our furniture or walls! I would definitely recommend Pack Smart.

They were over an hour late, but that I believe was a mgmt issue as the workers were told that we were on central time instead of being on eastern time, but because they were late, we received a 5% discount on our bill, that is a fair approach.

First, let me say that I absolutely love the HireAHelper customer service! They really are amazing. The movers, Pack Smart, however was the worst service ever!!!! They did not know how to pack a moving truck and ruined most of my furniture. I would NEVER use them EVER again!!!!! They took three smoke breaks and left the ci…Read Moregarette butts in my front yard. So not ok!!!!!! I wish I could offer a more positive feedback. If you value your personal belongings, do not use Pack Smart!!!!!

Pack Smart was great. Nice bunch of guys. Hard working. They never slowed down. They were very nice, considerate and respectful of my belongings. I would definitely recommend this company.

People did a really nice Job.

They unloaded my PODS, very helpful and respectful. I have already recommended them to friends and would use them again.

Great guys. Super packing job.

Not on time. I paid for 4 movers for 2 hours to help load a Upack truck for a long distance move. Two guys were awesome and did the majority of the work. The crew leader was rude. Said I needed at least 60 moving pads. Bought about 50 blankets to help but he was not happy. Also refused to tie down furniture because I had r…Read Moreope and not professional moving straps. To his credit, I think he used several of his own but said rope could not be used on this kind of truck. His boss had assured me previously that things would be secured if I provided rope. I asked to add additional time however the crew leader clearly did not want to stay despite having no other job scheduled after mine. The loading became more and more careless as more time passed. I had a table I did not want to move yet he insisted that it had to go on the truck to make an area level. The items loaded in the first 2 hours were loaded tightly while those loaded in the last 45 minutes were just thrown on the truck. As a result, I could not fit all of my items. The leader told me he was hurrying to save me money and acted like I could not afford to pay for extra time. When the movers finished, I gave each of them a $25 tip and the leader was the only person not to say thank you. I had provided sodas in ice for the movers and offered them one for the ride home. The crew leader took 3. After they left, my brother and I removed the bulkhead and removed the table I did not want, unpacked the last 1/4 of the load and secured the furniture we could reach with the rope I purchased. We were able to fit all of the stuff that got left off. I wouldn't use this service again. I would not advise asking for additional time. The two movers who did the bulk of the work were from a different company and had on different uniforms. They were far better than the two who were directly employed.

Dave and George were so professional and did their job efficiently and with great care for my belongings. I will definitely hire Pack Smart again in the future!

Great to work with and very courteous. Would definitely use again and highly recommend.

I highly recommend Pack Smart. Prior to the job, communication was timely and clear. On the job, the crew was friendly, efficient and careful. Thank you for doing a great job moving heavy and awkward pieces on a cold day!

They were terrific. Communication prior to arrival so I knew when they'd arrive, then cheerful and friendly during the moving itself. Most importantly, they got right to work and were super efficient. Would absolutely use again.

They showed up on time and got the job done quickly. They did a great job of maximizing space in the moving pod. I thought for sure that I would not be able to get all of my stuff into a 7' pod, but they got it all in with plenty of space to spare!

They were fast, professional and friendly. I will be calling them again for my future moving needs. Thank you guys. This was the most stress free move my family has had.

The movers were on time and very professional. One of the movers had 23 years of experience and new how to load truck.

Showed up on time, were very courteous and entertainingly good natured. They packed my stuff quickly, efficiently, and safely. I'd be happy to hire them again.

First of all I am missing my iPod. It was in a box attached to headphones that one of the workers took upon themselves to tape up. This turned out to be a common thing for the workers to do; take a box and put additional items in it and tape it up without my wife or I knowing what had been put in the box. The workers packed b…Read Moreoth my wife's and my laptops on their own and separated the power cords from the computers. The chargers for my cell phone were packed and I had no knowledge as to what box they had been placed in. None of the boxes that were sealed by the movers were marked so we had no idea what was in those boxes. As I said, my iPod is the only item missing from the move. I hired two movers and three showed up. Plus one worker brought his niece who ended up working along with the rest of the crew. I hired two workers for two hours and they ended up dragging the job out to three hours, costing me additional money. I intend to contact the firm this week to report the missing iPod. The iPod was a gift from this last Christmas. Given the opportunity to do this again, I would not hire this firm. Steven King Camby, IN

Everything went smoothly!

They were on time and very courteous. They took great care of my more valuable pieces of furniture. They were hard working.

when they unpacked the pod they put everthing where i wanted it,and was done in a timely maner, could not ask for nicer people i would use them again when neede

I was very happy with the first company I chose through HireAHelper.com. All went smoothly. Good guys who knew what they were doing. Good attitudes. I chose the cheapest company on the second part of my move and felt the mover was unprofessional on the phone. HireAHelper was quick to offer me another company. It was nice not …Read Moreto have to handle "firing" one provider and doing more research on my own. The second company did a great job and also had a great attitude. I will use HireAHelper.com again for sure.

These guys did a great job! They came on time and finished the job asap. Even though most of the stuff went upstairs, they still kept going. I definitely recommend them.

We on time, efficient nd careful.

Dave and his helpers were great. On time and they worked so hard. They were careful with all of our furniture and I really appreciated their good attitudes and willingness to go the extra mile for us. I would highly recommend them to anybody and will definitely hire them again when needed. Dr. Jan Leslie

These guys were professional, courteous, and packed my pods with no space to spare. Highly recommend them. Will be using them to unload too.

David and his crew were great! They were able to move items upstairs and into a bedroom when it seemed impossible by hauling heavy furniture over railings (and using furniture pads to protect the railings). They were very professional and on-time. Will definitely hire them again when it's time to move.

The gentlemen who came to pack my personal belonging were great. They truly care about making sure that my personal items were safe and secure. They arrived on time and worked very hard. Truly would recommend them.

Prompt. Fast. Polite (big plus). Great service. I have already recommended them. Thanks!

David and Kevin were rockstars! They loaded an entire PODS container in no time! Everything was handled carefully, and they were friendly as well! I have zero complaints and would recommend them to everyone! They are one of very few insured groups, so my property was safe too! You really should use them over others!

Our helpers were fabulous. They called to verify the time and job information and arrived on time. They had the equipment they said they would have, and they worked really hard. None of our furniture was damaged, and only one wall was bumped on a tricky piece of furniture. Would definitely use these folks again.