HireAHelper's Review Of PROMOVE - A Local New York Moving Company
Manhattan, NY / Moving services within 10 miles
Booked on 4,660 moves through HireAHelper
1,235 Verified Customer Reviews
Open Today - 8:00 AM - 8:00 PM
14 years in business
Manhattan, NY / Moving services within 10 miles
Booked on 4,660 moves through HireAHelper
1,235 Verified Customer Reviews
Open Today - 8:00 AM - 8:00 PM
14 years in business
PROMOVE — Vetted & Verified by HireAHelper
To make sure you get reliable, professional service, HireAHelper thoroughly vets every provider on our platform — including PROMOVE. Before providers can accept their first booking, they must pass background checks, verify their business and payment information, agree to our service standards, and demonstrate a strong review history. From there, we hold them to it: providers are continuously monitored on job completion rates, customer ratings, pricing consistency, and compliance.
Moving with with PROMOVE
On time, efficient, careful & courteous. Never a "stairs fee" or any hidden fees. We strive to provide 5 star service on every move. We are careful who we send into your home, around your family and to handle your property, we offer background checked helpers, checked through Hireahelper. INSURANCE through Hireahelper covers goods while being handled by our helpers up to $.60 per pound (policy must be activated by completing an inventory form). Full coverage insurance also available through Hireahelper. We'll never leave you stranded! If late we'll send extra helpers to make up time at no cost when possible. Thanks for considering us, we appreciate it.
Credentials
Uniformed Crews:
PROMOVE Moving Reviews in New York
These are real New York area customers. Unedited, unfiltered reviews of PROMOVE. Our reviews come from customers after completed bookings, ensuring every rating is verified. We only allow feedback from users who booked through our platform, preventing fake reviews and keeping ratings accurate and trustworthy.
Andrew A
Overall decent work but not particularly impressed.
Brendan O
Promove was absolutely fantastic. They took care of moving everything and packed the truck incredibly well even though the truck was too small. They were great to work with and I would highly recccomend them to anyone!!
Michelle J
Hi, overall my team was fantastic. Dre was ten stars if i could give that rating. Bernard was hard working, but definitely a little slower. Great team though, finished quickly.
Jacqueline P
Kirk was an angel! He was so wonderful with communication and everything was absolutely perfect! I was unable to be there so my Mom was there for me and he treated her so lovely she could not say enough kind things! I would not hesitate to move again knowing that I could work with them! They are the very best!!! Thank you for such excellent service Kirk and hire a helper I am forever grateful!
Erin M
HIGHLY recommend. Our movers arrived 5 minutes early and were wonderful throughout the entire grueling night. They were very flexible as we had to change our move a few times, even bumping the start time up day of without issue. They were friendly, personable and determined to move some of our more awkward heavy pieces. Very respectful of all our belongings. This was my first time working with movers and I couldn't have been happier with my experience. Book them!
Luke L
Pros: They showed up on time, helped us find parking, worked for the allotted time (2 hours). Cons: Were very relaxed and told us we had plenty of time and no need to rush (despite the fact our U-haul was illegally parked). Spent nearly 30 minutes trying to get a couch through the doorway (which never got through, the legs needed to be screwed off which we took care of later) and scratched up the paint/door in the process. Waited til the end for much of the big stuff (dresser, TVs, mattress, coffee table) which never ended up getting brought up and was left for my girlfriend and I. Overall: Seemed like nice enough guys that meant well but I would not use Promove again. Admittedly the large items not being finished was not entirely Promove's fault, the city elevator inspector showed up earlier than his scheduled time in middle of our move. However, had the movers shared our sense of urgency and also taken care of the large items first (as requested) then the problem would've been mostly avoided.
Service Area
We handle moves within 10 miles of Manhattan, NY 10016.
Service area includes:
Get To Know Us
What can a customer expect after booking with you?
Your move date is set! Contact for details and any necessary instructions
What can a customer expect on moving day if they hire you?
We always show up! On time arrival within the first 20 minutes of the one hour window, with an experienced, professional and courteous crew.
How should a customer prepare for moving day?
Please have items packed and ready to go (large boxes not too heavy please), furniture blankets to protect your stuff, appropriate size truck for the move. Then wooosah! we got you, you're things are in capable hands.
What types of moves have you handled?
Local, Long distance, Office, Commercial, Specialty moves (larger & fragile and very expensive medical equipment).
What's your favorite part about being a mover?
No gym membership needed, we get paid to exercise. Our worksite is different everyday & we interact with new people.
What training do you provide your crew members?
Two weeks of moving technique (lifting, turning, angles), teamwork, pacing, basic disassembly/reassembly and materials handling as well as customer service is our basic training. Then our most experienced movers ( Courtney, Eric, Yusef, Azar, Kirk) have advanced training for loading moving vans.
Local Mover Policies
Same Day Moves
We charge an extra 10% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We do not refund for any unused time.
Extra Hours
We can always stay at least 1 hour over the prebooked time.
Moving Equipment
Hours
| Sunday: | 9:00 AM - 7:00 PM |
| Monday: | 8:00 AM - 8:00 PM |
| Tuesday: | 8:00 AM - 8:00 PM |
| Wednesday: | 8:00 AM - 8:00 PM |
| Thursday: | 8:00 AM - 8:00 PM |
| Friday: | 8:00 AM - 8:00 PM |
| Saturday: | 8:00 AM - 8:00 PM |