HireAHelper's Review Of PROMOVE - A Local New York Moving Company
Manhattan, NY / Moving services within 10 miles
Booked on 4,660 moves through HireAHelper
1,235 Verified Customer Reviews
Open Today - 8:00 AM - 8:00 PM
14 years in business
Manhattan, NY / Moving services within 10 miles
Booked on 4,660 moves through HireAHelper
1,235 Verified Customer Reviews
Open Today - 8:00 AM - 8:00 PM
14 years in business
PROMOVE — Vetted & Verified by HireAHelper
To make sure you get reliable, professional service, HireAHelper thoroughly vets every provider on our platform — including PROMOVE. Before providers can accept their first booking, they must pass background checks, verify their business and payment information, agree to our service standards, and demonstrate a strong review history. From there, we hold them to it: providers are continuously monitored on job completion rates, customer ratings, pricing consistency, and compliance.
Moving with with PROMOVE
On time, efficient, careful & courteous. Never a "stairs fee" or any hidden fees. We strive to provide 5 star service on every move. We are careful who we send into your home, around your family and to handle your property, we offer background checked helpers, checked through Hireahelper. INSURANCE through Hireahelper covers goods while being handled by our helpers up to $.60 per pound (policy must be activated by completing an inventory form). Full coverage insurance also available through Hireahelper. We'll never leave you stranded! If late we'll send extra helpers to make up time at no cost when possible. Thanks for considering us, we appreciate it.
Credentials
Uniformed Crews:
PROMOVE Moving Reviews in New York
These are real New York area customers. Unedited, unfiltered reviews of PROMOVE. Our reviews come from customers after completed bookings, ensuring every rating is verified. We only allow feedback from users who booked through our platform, preventing fake reviews and keeping ratings accurate and trustworthy.
Alli V
Could have hired off task rabbit for half the price.
Several items were broken (including a glass coffee table that shattered in our lobby). Peloton bike and several custom furniture pieces were damaged. We provided moving blankets and explicit instruction for fragile items - our requests were disregarded. Boxes labeled fragile were put on the bottom of our truck load with heavier items on top. Fragile items were not handled with care.
Additionally- crew took phone calls during job and proper footwear was not worn. Waste of $900+ and now we have broken furniture to replace. While they apologized for broken items, they told us to file a claim with hire a helper. Turns out we only get money from hire a helper if the crew documents the damages as well. Hire a helper customer service is a joke. Forget it and just go with task rabbit. Would not recommend to anyone.
That disservice provided does not deserve even 2 stars. So so sorry.
Damage can regrettably occur during a move but it should never be because the crew is careless about protecting items with available blankets etc, nor should it be from improper packing methods. They did not follow our service guidelines at all.
The crew on your job was removed from our team when we got feedback yesterday.
That crew did 3 jobs over the weekend and were poor throughout.
We regret not removing them earlier to minimize the effects of their poor service. Reaching out
Eliza D
I hired Promove to move my daughter out of her apartment into a moving van. The people who arrived were likely not professional movers. They brought no tools to disassemble furniture and needed to borrow her tool kit. They packed items in the van carelessly and haphazardly and did not bother to cover the furniture or use the moving blankets we provided, placing fabric on a dirty van floor. They left screws and bolts from the furniture behind (my daughter knew enough to gather them up and take them with her). Items in the van were loose, moving and unsuitable for transit. When I arrived the next day I needed to rearrange and tie down boxes and furniture. Some wood bed frame components were already cracked, obviously from being carelessly being tossed in the van. Lastly one of the movers was very aggressive and inappropriate, demanding a cash tip from my daughter even though she told him her dad would leave one via remote payment. She needed to give him some money in order for him to leave. Overall terrible service and I would avoid them.
That crew has been removed from our rotation. Had we known in time this crew would not have been allowed to work on any more jobs.
So sorry to hear about such a bad experience, that is definitely not how any crew we send out should conduct themselves and it's far far below our service standards. That 2 man crew has been dismissed!
I apologize again
Zoe M
They were great! On time, efficient, friendly, and good communicators about the whole process. Would definitely recommend!
Samantha R
They were amazing - 15 minutes early and ready to go. Very well planned out move from their side, everybody was working together and kept the mood light and fun despite the stress everyone is under in such a big event! Very hands-on and friendly attitude, very grateful guys and easy to work with. I’ve moved many times and was extremely satisfied with their work, I’d recommend them any day and will call them again when my couch gets here!
Maddie M
Both guys were incredible! Helped us unload faster than I could have hoped for. Highly recommend
Jeffrey J
Eddie and AJ did a fantastic job! Very hard job and they handled it with ease!
Cesar R
AJ and John were both excellent. They showed up a bit early, we’re hyper efficient and very careful. We finished the job well within the time frame — so helpful!
Service Area
We handle moves within 10 miles of Manhattan, NY 10016.
Service area includes:
Get To Know Us
What can a customer expect after booking with you?
Your move date is set! Contact for details and any necessary instructions
What can a customer expect on moving day if they hire you?
We always show up! On time arrival within the first 20 minutes of the one hour window, with an experienced, professional and courteous crew.
How should a customer prepare for moving day?
Please have items packed and ready to go (large boxes not too heavy please), furniture blankets to protect your stuff, appropriate size truck for the move. Then wooosah! we got you, you're things are in capable hands.
What types of moves have you handled?
Local, Long distance, Office, Commercial, Specialty moves (larger & fragile and very expensive medical equipment).
What's your favorite part about being a mover?
No gym membership needed, we get paid to exercise. Our worksite is different everyday & we interact with new people.
What training do you provide your crew members?
Two weeks of moving technique (lifting, turning, angles), teamwork, pacing, basic disassembly/reassembly and materials handling as well as customer service is our basic training. Then our most experienced movers ( Courtney, Eric, Yusef, Azar, Kirk) have advanced training for loading moving vans.
Local Mover Policies
Same Day Moves
We charge an extra 10% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We do not refund for any unused time.
Extra Hours
We can always stay at least 1 hour over the prebooked time.
Moving Equipment
Hours
| Sunday: | 9:00 AM - 7:00 PM |
| Monday: | 8:00 AM - 8:00 PM |
| Tuesday: | 8:00 AM - 8:00 PM |
| Wednesday: | 8:00 AM - 8:00 PM |
| Thursday: | 8:00 AM - 8:00 PM |
| Friday: | 8:00 AM - 8:00 PM |
| Saturday: | 8:00 AM - 8:00 PM |