Family Movers LLC
Our customer review rating is:
4.5 stars on HireAHelper.com
Make a reservation online:
- check our availability - instantly! We regularly update our schedule on HireAHelper.
- Secure your reservation. You aren't charged until 24 hours before your move.
- no cancellation fee if you cancel more than 24 hours before the job's start time.
NOTE: We just provide moving LABOR. We're assuming you're bringing the truck.
|Sunday:||10:00 AM - 11:00 PM|
|Monday:||8:00 AM - 11:00 PM|
|Tuesday:||8:00 AM - 11:00 PM|
|Wednesday:||8:00 AM - 11:00 PM|
|Thursday:||8:00 AM - 11:00 PM|
|Friday:||8:00 AM - 11:00 PM|
|Saturday:||8:00 AM - 11:00 PM|
If you would like us to bring any of the equipment listed, make sure to put this request in your order details when placing your order. If additional fees are listed for this equipment, you must arrange payment for these items directly with us after your order is placed.
- Furniture dolly:
- [not available at all locations] [upon request, no fee]
- Hand tools for assembly:
- [not available at all locations] [always included, no fee]
- Hand truck:
- [not available at all locations] [upon request, no fee]
- Plastic wrap:
- [not available at all locations] [flat price, $25.00]
- [not available at all locations] [flat price, $5.00]
154 Customer Reviews:
These reviews are from past customers who booked Family Movers LLC through HireAHelper. Once the job is completed, each customer has the opportunity to leave an unfiltered, uncensored rating. Service providers have an opportunity to respond to these reviews if they choose.
Didn't show during the appointed time window. Had trouble making contact with either the team or the supervisor. When they finally did contact me 2 hours after the appointment time, they told me they would be another hour late. I didn't have time to wait, so I had to cancel the move and lose the day. I don't fault them for their…Read More previous job unexpectedly go long, but for not letting me know sooner. Supervisor/owner never even contacted me to apologize or see if I wanted to reschedule.
Derick, Kevin and William were an awesome team. They were on time very professional, genius at getting things to fit and were just an outstanding group. This company was also very communicative and flexible with us with schedule changes due to the hurricane and I know they were trying to reschedule a lot of customers. I have alr…Read Moreeady reckon fed them to several people just today. Thanks so much Family Movers!!!
They arrived at 9:15 am even though I had set up the start time for 1 p.m. It all worked out fine though. They did a good job unloading my 26 foot truck. They were a nice crew and I would hire them again. My only complaint is with the company, not the men who did the unloading. I was told a 2 hour minimum and that I wouldn't pay…Read More for hours scheduled if not needed. I paid for 4 hours even though the crew was only there for 3.
Family movers did a very good job. They were supposed to have a 3 person for the price of a 2 person team help move. They showed up with 2 people. However, the two guys that helped move us were rock stars. Also they knocked of the extra time needed because of the 2 people. I would use them again in a heart beat. They were…Read More all good guys, honest and completely fair with their billing. They were careful with the furniture in our house and they managed to get a ton of stuff into a medium sized Uhaul.
I hired Family Movers to move my furniture into a POD. When the POD did not arrive as scheduled my first call was to Family Movers. They worked very hard to get my job done and ended up we had to reschedule for the next morning. Their schedule for the rest of the next day had to be altered too but Family Movers was more than …Read Morehappy to help me in every way possible. I hired 2 men for 2 hours...3 men showed up and they were very professional, very hard working and got the job done. The BEST crew ever! I would highly recommend Family Movers to anyone who wants a dependable, respectful, hard working company for their next move.
Showed up on time, early in fact. They were ready to start work right away, they worked hard and got everything moved from my old place to my new place, my roomates new place and the storage unit within the time frame I booked them for. They were very friendly and professional would definitely hire them again.
I can't say enough to about Family Movers. They went above and beyond anything I could've imagined, I fired the movers I hired months back within the first five minutes of arriving and while I was left stranded and having to move myself, I found this site and Family Movers. D Jones accepted the job and through the rain and last …Read Moreminute notice, he arrived within an hour and a half of calling and was so professional. I'd call on him and his company at the drop of a hat. You wouldn't be disappointed.Show Response
Thanks Brook we really appreciate the opportunity to help you guys out in the time of need. So now everyone knows who to call when they need a team of reliable professional movers!
~ Family Movers LLC
David and his crew were the utmost professionals and they really know what they're doing. We finished our move less than 2 minutes ago and I'm already writing a review - that's how good they were. They got the job done quickly, they took proper care of our stuff, gave us great advice and I would trust them with any move. There a…Read Morere a lot of bad movers out there - but Family Movers is a company you can trust. We also hired them last minute after a disaster with our original movers, and they came through in a pinch to save the day. I wish we had gone with them from the beginning. Highly, highly recommend.Show Response
Thank you Guys we really try hard to make your moving days stress free!
~ Family Movers LLC
David, Ryan and Cecil went above and beyond in helping us unload two 16 foot PODS. When we started running out of room, they used their experience to make room for all of our stuff. They worked hard, were very patient with us and were careful with all of our belongings. We could not be more pleased with their friendly demeanor a…Read Morend professional work. We would use their professional services again and gladly recommend Family Movers LLC to anyone in the DMV area looking for professional moving labor help at a reasonable price! Great job!!!
Let me start by saying,Simply Amazing! The Family Movers LLC are truly professional. They arrived on time.They went straight to work after a brief initial walk through to inventory the items to be loaded and unloaded.The team greeted my family with respect and glad tidings. They explained the process as they worked and allowed u…Read Mores to watch.As I observed,I was amazed at how efficient and fast they were.I have not seen this kind of customer support and dedication in a very long time. I would highly recommend this company to my family,friends,and associates without hesitation. A Very Satisfied Customer, JoeAnn S.
John and Marcus arrived early and went right work. They were professional, knowledgeable, organized and thorough. Between the 3 of us, we moved 5200 lbs of furniture and belongings into a 2-story townhouse in less than 3 hours. I would be happy to use them if I were to move again.
I recently moved and had one full pod left to unload. The two gentlemen showed up on time and were very polite and friendly. They did an initial walk through and asked me where I wanted everything placed. They were very respectful of my house and belongings and nothing was broken or damaged. I was impressed that they not only …Read Morefinished early but EVERYTHING was actually where I wanted it and organized. I used a different company to unload the 1st pod I had and they were terrible! I ended up with a lot property damage to walls and floors and they just put everything in piles with no kind of organization. I wish I had used Family Movers for both pods. There is a reason they are on the Elite Team! I highly recommend this company.
The movers showed up an hour late because the proper cell phone number was not recorded. Once finally receiving the movers, they did not bring shrink wrap to cover the furniture which resulted in another hour and a half trip to Home Depot. By this point we had moved all boxes to the curb next to the POD and it still took them th…Read Moreree hours to wrap and move minimal furniture then load the POD. All said and done they only made me pay for the hours I originally requested, however I would not choose this company again based on the sheer hassle.Show Response
Thank you for choosing Family movers The phone number provided was not our fault it was your number in which was wrong, We did run out of shrink as we do sometimes. Please understand that moving takes time and we don't come in rush through our work because anything can happen. All said and done the only real complaint is not having more shrink wrap. Thanks again
~ Family Movers LLC
The 2 gentlemen worked tirelessly packing the pod. I had hired them for 2 hours, but had to extend 1.5 hours because of the stuff I had to pack. Hopefully everything will arrive safely at my final destination. I would recommend this company for any of your moves.
I was very very pleased with the crew David brought over - George and Jimmy were awesome! They came on time, and were well prepared. They were both very polite (didn't once complain about all my stuff!!), very nice and extremely conscientious and hard working. I'm very grateful to them for helping me, as I have limited ability t…Read Moreo handle a move with the unstable and painful back that I have. Both men were strong yet gentle and were able to do a top notch job in helping pack my things with care, filling and organizing my rental Pod ... If I'd needed it, they could have filled the entire thing in one day! I ran out of steam though, and are getting them again later this week. I'm glad I used their services! Thanks guys!! ??
These gentlemen were wonderful movers. I hired them to unload a moving truck into a house and to set up the beds. They made sure to stack boxes in the correct room. They took the time to move any items they unloaded to keep pathways in the house clear. They were very professional and courteous.
Their mode of transportation broke down that morning, therefore they were four hours late and didn't have the tools to effectively move my belongings, i.e. Hand truck. However they worked very hard to get all my property into the POD in the specified time allotted. The owner apologized for the lateness and it worked out in the e…Read Morend.
The team from Family Movers were Outstanding. They efficiently and expertly filled my 1800PackRat container. Each helper was courteous and professional. They knew what they were doing and saved me a lot of time and frustration trying to fill a 13 foot container. I would definitely hire them again.
I asked Family Movers to arrive at 8. They arrived at 9:40 but did call about 30 minutes prior to their arrival to say they were running late. One of the men who showed up appeared to be a newcomer to moving but seemed to work hard. Another man dropped our TV on the lift gate and broke it. My husband saw him drop items off a…Read More hand truck as he went backwards down the front steps. They turned our teak coffee table upright which made the inlay fall out and break. We asked them to move the heavy furniture first then the boxes in the basement. They felt the waterbed mattress and upright antique piano were too difficult to maneuver so they called the owner who drove back from New Jersey to help in the evening. Family Movers was obviously overworked. They had moved a family the day before and were scheduled to move someone the next day at 7:30. We tried to get them to take a lunch break but they wanted to fully load and unload the truck first. The owner agreed that they should have moved the heaviest furniture first when they weren't as tired. He arrived at 9:15 and took them out to dinner. They returned at 10:35. The owner knows what he's doing and was good at getting the others to work harder. He had my husband drive the truck right up to the front porch so they could load the piano directly onto the truck on our dollies without having to go down the stairs. My husband helped all 5 men unload the piano and take it into our house on the main level. Unfortunately, they damaged the door frame and molding because of the weight and manageability. Paint got on the piano and my dresser. I've been told to buy spray 9 to get the paint off the furniture. They stacked heavy items on top of fragile items and placed most of the boxes one right after the other so there was no room to maneuver among or between the boxes in our storage room. Because they were over-tired and moved slowly, it took 14 hours instead of 8 to move. It would have helped if the truck had a ramp instead of a lift gate but we had no control over that. The lift gate made packing and unloading slower. Several items were damaged or broken but Hire A Helper worked with us to reasonably reimburse our losses. We're pleased to be in the unloading, cleaning, and setting up house phase of the move. I think Family Movers can do a good job, especially if the owner works the move himself. We hope this is our last move for a long time.
David and the guys were terrific! They were flexible with the arrival time since PackRat couldn't give me a delivery window for my storage container. There were in and out so fast. Very pleasant, courteous and professional. hire these guys! What a blessing :)
David and his assistant called 30 minutes prior to arriving and even showed up 15 minutes early. They were polite, professional, and fun to talk to. They went well beyond my expectations and were done sooner than I expected and even moved more than I had planned for them. It seems everyone nowadays is figuring out how to filch …Read Morea couple more dollars out of you. Not David, he finished early and refunded me a full hour. No hassle, no guilt, just polite. I will keep him in mind for any future work needs. I want to add that I am an OCD type and very hard to please as I want things done perfectly. Getting a good review from me is rare. Getting a great review is uncommon. They get a great review.
Family Movers LLC is great company. They were fast, friendly, and did a fantastic job loading our items into the container.They worked quickly and efficiently, and jumped right in as soon as they arrived. They kept in communication with us about their progress and figured out a great solution that protected our items and allowe…Read Mored us to pack all of our things when we thought all of our things wouldn't fit. Would recommend them again to anyone in need. Thank you!
Let me start with the guys who eventually did show up (Larry & Chris) worked their tails off and did a good job - and I tipped them accordingly. Rather then use emotionally charged adjectives I will just describe what happened and you can judge for yourself. We got a box from Rat Pack and arranged for these guys to move only p…Read Moreieces of furniture. All boxes, etc. we moved ourselves to our temporary home, so it was literally only furniture. The day before I was contacted by Family Movers to see if they could start an hour earlier at 9 am - I said fine. So the morning of the move, I got up extra early to complete some errands to ensure I was there by 9 am. In fairness, they didn't say they were 100% going to start at 9 but wanted the option. But still I rearranged somethings in an effort to be accommodating. 10 am rolls around and haven't heard or seen them. 11 am same thing. I called and left a voice message to see what was up and make sure everything was ok - no response. I wound up leaving 3 messages, which never got returned. I never received a phone call from the movers apologizing, or explaining, I am having car problems, or another job ran late, or bla bla. I finally emailed HireAHelper to see what the status was and if I need to make other arrangements. I then sent a text to number I had left 3 messages with and asked what the status was and if they were still coming. I got a text back saying yes they were still coming and two guys had just left the yard and ETA within the hour but still no explanation or apology. This was also a surprise since the whole reason we went with Family Movers was because we saw something that said "get three movers for the price of two." I then got a call from HireAHelper in response to my email - they apologized and they agreed shouldn't have happened and knocked $25 off. The guys showed up at 3 pm. The worked hard but the job took 3 1/2 hours, so I had to pay for an additional hour and half. While I think the job could have been done with 3 guys within the 2 hours I was quoted, for sake of argument I am willing to accept that perhaps I was going to have to pick an additional 30 minutes. But the reason I had to pay for an additional hour and half is because two guys showed up. Later when I tried to pay via text it would not go through - perhaps user error but it worked later, but that was after I called them. I spoke with another gentlemen from HireAHelper. By then I was just shy of livid. I didn't scream or curse the guy out on the phone, but like the two that showed up, it was not his fault. But it was still everything I could do to not just go off. Anyways, he said he was taking an additional $25 off. Of course I just looked at my credit card and they only took $25 off - not the $50. My main beef here is if you are going to be late call. When you are late, call or at least be professional enough to call the people and say "hey this is happening, sorry." My wife and I would have understood because stuff happens that is out of your control. But it threw the entire move off and caused a chain of other problems with the move as we were supposed to be out, and didn't have the decency to call. Needless to say we will not be using them again.
They started on time and finished within the allotted time period. I would absolutely use them again. My only "issue" is that I needed to call them to find out what time they would be arriving on my move day. I am not sure if it was because I stated my move times were "flexible" but it would have been nice to have received a …Read Morecall the day before the move from them instead of me calling them the morning of the move. Aside from that I would still give them 5 stars.
Hard working crew that completed the job and even went back to the first property to retrieve a few items that did not fit in the truck the first time without asking. They were an hour late, but did get to work right away and were prepared. Would use again.
On the warmest day of the season so far, David and his assistants worked diligently to pack our 16 foot pod. Their arrival was delayed but we did receive a telephone call from David letting us know and once they arrived, they set to work right away, completing our move in the 3 hour window. As their name implies (Family Movers…Read More) the three person team were all related and worked very well together as a team. They were very kind and respectful to the "senior citizen" homeowners and treated our home and belongings with care. Thank you Family Movers, LLC for your hard work and for making the transition of good from our home as uneventful as could be expected. Good job!!
David and Chris were fantastic. They took great effort to ensure the safety and protection of our property. They were both professionals and acted in a professional and friendly manner. They worked quickly and efficiently and packed the POD tight and safely. These guys were the best! They were flexible with our schedu…Read Morele and didn't mind working around our disorganization. Want to hire them to unload the POD when the time comes. Family Movers were great to work with!
Not on time Not prepared for the job Was somewhat respectful of my property but my dresser was broken at they were trying to carry it into my place.. In addition my couch was scratched in several places due to the walls of my place not being wide enough and the crew did not have the proper supplies to complete the move. …Read More No I will never use the company again. The owner was not honest about what we agreed to on the phone regarding the move such as time to start after he asked me to delay the move so that he could move another customer first when I was the first customer on his list. I was supposed to have my items moved @ 8:30 am and they were not moved until 4:00 pm. The movers were 8 hours late I was extremely behind on my move and it did not get completed until 12:30 am. It was a very stressful very unorganized move. I had to move items from MD to VA and it took forever. Then when I asked the movers about getting some type of credit etc I was told the move would be canceled if I wasn't able to pay for extra time. I agreed to pay for extra time even though I was not the reason why the move required extra time. The movers were unprepared to move the items in my home, so therefore the move was delayed extensively more than it should have been. I should not have been required to pay for an extra 5 hours because the movers weren't prpared. I nor my X Husband was treated with respect by the owner on the day of the move, however he was very friendly on the phone when the move was being set up. He agreed on the phone to make sure he took care of me, but the day of the move after he realized he was late he was very rude. Very nasty.. I am requesting some or all of my money back for the terrible services provided. Thanks, Pamela Chambliss-WilliamsShow Response
Mrs .Pamela I don't really have a response other than if you agreed to something, you can't complain about the way it comes. You must request a company to bring items that you need we can't read minds and we don't work for free. your job required 4 men for at least 6 hrs you booked 2 men for 2 hrs. we gave you a 3rd man for free and you still was unhappy in total you got 3 men for 8 hrs and only paid for 2 men for 7hrs and still was unhappy.
~ Family Movers LLC
These guys did a fantastic job. They arrived early and ready to work with all of the dollies and materials that they needed. They moved my things efficiently and were done in exactly the time allotted. They even used their own vehicle to run some of my boxes to the basement; going the extra mile. I HIGHLY recommend them to a…Read Morenyone.
The owner and fellow worker showed up 10 minutes early. They finished unloading my 14' U-Haul truck in less than an hour. Very professional, polite, careful and conscientious. Don't hesitate if you're considering Family Movers LLC. I was extremely pleased and will use them again when necessary.
The guys you sent were very nice and hard working. They were on time and they did an excellent job. I will definitely use them again in the future, and will recommend them to anyone who is in need of strong, detail oriented professionals. Many thanks!
Received multiple emails and calls to keep us informed of ETA. When the team arrived they were able to load a 16 foot container front to back in a little over 2 hours. Included washer, dryer, king bed disassembly, heavy furniture from all 3 floors, and plenty of boxes. Used plenty of blankets and shrink wrap to protect all the …Read Morewood and upholsterd furniture. Recommend providing them with at least 2 large rolls of shrink wrap as the 1000 foot roll wasn't enough to finish all the wrapping. Many thanks to David, Ryan, Chris, and Larry for getting it done right.
I can only give 3 stars for now as the real review will be after I see how well our belongings travelled. The day they packed, they were 2 hours late, but they did work hard the 3 and 1/2 hours they were at our house. We had some wall damage, but the company offered to have someone out within a couple of days to repair so it d…Read Moreidn't concern us (the item they were moving was heavy, large, and awkward and they had to get it down 3 flights of turning stairs). They packed our belongings very tight into the storage container.... hopefully everything was padded well. We won't be seeing our belongings for 3-4 months.
Our movers were very efficient in loading and unloading our items on both sides of our move and communicated with us clearly during the process. They also were especially helpful in getting a parking space clear for us at our new address where our official DC "Emergency No Parking" signs were completely ignored. I went with 4 st…Read Morears because we had a couple issues with pieces of lamps getting broken or lost.
Two hours late.Show Response
Sir the 6-7am time slot is not for moving it's the time the doors open for business we apologize for any inconvenience but it's hard to expect movers at 6am when you are 1 1/2 hr away from home location. Again we apologize for the inconvenience
~ Family Movers LLC
They were nice guys, however, they scuffed the walls everywhere. One of them spend 10 minutes on the phone while the rest of us did the moving. I paid for 2 hours but got in done in an hour since we didn't want any more damage done to the wallsShow Response
Mr, Mills We apologize for any damages we caused I informed you and your Husband that your town home had very tight hallways and also tight turns which is the reason we refused to take the huge bookcase up to the third floor. There was no space to work but you insisted and that is where the scuffs came from, We are professional movers sir it is our goal to do everything safely and without damages.
~ Family Movers LLC
This company did not have internet confirmation or access or working voicemail aka the mailbox is full. This made it hard to stay in touch with the company when coordinating arrival times. I was originally scheduled for 10-11 am arrival. When I got in touch with owner at 2am, we were to have an earlier start time of 8 am. Needle…Read Moress to say the movers showed up with traffic and delays at 11:15am. The work was good. I had better experience with internet way of keeping track. BTW I never got the email confirmation to release the payment from Hirer a Helper either. This was the one of the best features with the people packing from the initial location.
Family Movers arrived exactly on time and got to work right away. They were incredibly efficient, professional and personable. And they took great care in their work. I will definitely use them again and recommend them to anyone looking for reliable, professional, friendly movers in the DC area.
They did an excellent job moving me into my new apartment. They were fast, efficient, very careful with my stuff, polite, and very easy to work with. I would definitely recommend using this company and will do so again when I move in the future.
They called me like I requested to let me know they were on their way. I requested 2 helpers and 4 ended up showing up - which was great because I didn't realize how much stuff I needed moved. And they did not charge me extra for the extra helpers, which was also great. They came uniformed like their ad said. They introduced t…Read Morehemselves and were polite to my boyfriend and me. They wrapped many of the larger items (dressers, desks, tables) in packing pads and plastic wrap to prevent dings during the move (I provided plastic & pads). They worked hard and loaded the truck well so my items did not move around much during the 4 hour drive to NJ. They worked efficiently and took very, very minimal water/rest breaks in their 2 hours of work. They were very respectful of my stuff and I could not have made the move without them. Definitely worth the money and I would absolutely recommend them to a friend.
David Brown and his partner were AMAZING! They were on time and very fast about getting all of my daughters things put in her apartment. They were very carful with everything. I will hirer them again when she move home to pack the pod for me. Thanks Dave for your help!
David and Ryan did a great job! We were actually late getting our truck to the new apartment, and they were very accommodating with our schedule. When they arrived, they got right to work, and I was impressed with how quickly two men could move all our stuff in by themselves. They managed to move some pretty large and heavy furn…Read Moreiture up a flight of tight stairs and into a small apartment. They were polite, fast, and careful with our things. I would definitely use them again.
Worked quickly and were able to manage squeezing all of our stuff in under extreme time constraints when the POD truck came 45 minutes too early to pick up our POD. Hard to believe all of our stuff went from our 9th floor apartment into the POD in only 1hr45m, including bed disassembly. They were a little too careless with some …Read Moreof the boxes; some were dropped and light boxes were placed at the bottom, which crushed them, but thankfully nothing was damaged. Overall I'd recommend them.
Good bunch of guys. Each of them came up and introduced himself. They called me that they were running a little behind, but ended up arriving very close to the end of the hour window anyway. Very professional and respectful to me, my family, and my household items. They had the necessary skills and experience to pack the truck…Read More very densely to get everything in. I would definitely use them again.
They were right on time. We were able to get our job done. They promised to stay until we both were satisfied with the job. They worked miracles with fitting everything in our uhaul POD. Very professional. Very friendly. Would highly recommend them. But they do need a bit of direction. So if you use them make sure there is goo…Read Mored cmunication.
The crew was 2 hours late due to something about the vehicle being towed. Despite this they did a generally good job of loading the truck. When the truck was unloaded I found that my small bookshelf had been damaged. Aside from these points the crew worked hard and I was able to complete my move on time. The company did off…Read Moreer compensation for the bookcase.
After not showing for 6 hours and getting several different reasons why they were late, we finally had to cancel since we did most of the move ourselves. Two and half hours later, two workers arrived (we had paid for 3 workers). We had to tell them the job was canceled, their boss never did. They were very polite and apologe…Read Moretic for what was ultimately not their fault. Would never use this service again.Show Response
We at Family Movers LLC offer our apologies for the event of our team showing up late. There is no excuse for the fact that we were 2 hrs late, and you choose to use someone else. We hope you understand that your crew got held up on another job site and could not abandon their job at that moment which is why you were notified of the situation. We really do appreciate your business!
~ Family Movers LLC
The movers themselves were fast and efficient. Management, on the other hand, was very rude. There was an issue with reimbursement of funds for unused time and he became very disrespectful. After agreeing to refund the money he never did. If you want fast service, but issues with payment pick them. Reserved 2 helpers for 2 hours…Read More and charged 2 helpers for 3 hours. He would not refund the extra hour unused. Payment for the 2 hours minimum was standard and understood, but I was not refunded for the extra hour. Would not recommend this company to anyone. Managemnet was very rude, argumentative, disrespectful, uncooperative and aggressive. Threatened to drive over to my house if the payment issue was a problem. Do Not Recommend. 6/2014Show Response
Ms.Sullivan, we apologize for the misunderstanding but it is not the movers responsibility to refund you anything the movers have nothing to do with the management of how you booked your move so your anger is geared towards the wrong people. Thank you for using family Movers we have no control over booking your move.
~ Family Movers LLC
So they were more than half an hour later than the end of the scheduled arrival window but they brought three men and only charged me for two, which made it for it both time-wise and annoyance-wise. They were incredibly efficient and also very nice guys. Definitely recommend.
I hired Family Movers to help me pack a few closets and a portion of my large book collection in preparation for a move. They arrived on time and worked quickly. However, they did not properly secure the boxes (I discovered this much later as the boxes were stacked and the problem was not readily visable) and the majority of t…Read Morehem had to be re-taped. The two men doing the job were pleasant and asked if I had hired anyone yet for my upcoming move. Through my conversation with them I booked Family Movers to move me from my apartment into a condo and secured a move date. The night before the scheduled move date I texted the company to verify the events for the morning. I received a reply stating that they were not able to honor the start time we scheduled. I received a follow-up text many hours later providing a start time in the very late afternoon -- a time when the use of the freight elevator for the condo was not allowed. I tried to contact them and was never successful in getting someone on the phone. No one ever showed up to move me. No one ever apologized or provided an explanation as to why they didn't honor their commitment. Needless to say, because Family Movers did not perform the service they agreed to it cost me money, time, frustration and headaches, just to mention a few things.
Although they were not on time, they were not super late either. They did a great job. They were very careful with my belongings. They completed the job well before the 3 hours that I booked them for and most importantly, they were respectful. I will definitely use them again when its time to unpack my storage unit. Thanks!
I hired Family Movers to assist with some loading into U-Haul pods. As I did not realize the entire scope of our move (having never moved on this scale before) and as I was behind schedule on packing, I then made the decision to hire them again for this coming Saturday to help finish packing and complete our move. The fact …Read Morethat I hired them again without hesitation speaks for itself. The two gentlemen who came out on Wednesday were professional and hard-working. They also answered any questions I had and helped reassure me, as I've been quite nervous with such a big move. While they were professional the whole time, they also made the experience personal--as I said helping reassure me, letting me know all they were doing and doing their best to do what I asked how I asked, and also taking care with my possessions.
I have had over 30 years of professional packed long distance military moves and dealing with Family Movers was superior, equally as good. I was only moving a 400 SQ FT room and could not get a large carrier to take the job. So I gave PACK-RAT a try. I also contracted hire-a helper and chose FAMILY MOVERS on packing up end. Coul…Read Mored not be happier with FAMILY MOVERS. Both PACK-RAT and FAMILY MOVERS in communication with me and I knew the exact time all to arrive. Both companies are very professional, and very careful of your goods. And you sure can get a lot in the pod if you know how to pack this is why I hired family Movers. I had no idea what size pod I needed PR sales assisted and he was correct. When the Pod first arrived I thought I would never get my goods packed. FAMILY MOVERS assured me I would get it all packed and would be safe during the long distance move. Plus I was able to add a few last minuet items too. Family Movers treated my furniture and goods like I was part of his family. Lorri
They arrived on time, and they worked very hard. They were careful with our stuff, but they did have a problem with sleep sofa and securing it before moving it -- not a huge issue, but our door was dinged in the process. The service they provided was worth the price that we paid.Show Response
Thanks for the review Mr.Weiss Fyi next time let the movers know that you have a sleeper sofa so they won't be surprised when the bed pops out which is also a safety caution. Thanks again for choosing Family Movers
~ Family Movers LLC
Thumbs up all the way. They did an excellent job. Would recommend 100 times over. The guys were very nice - super friendly - I have no doubt had I tried to pack my container myself I would not have been as efficient or effective. There was definite care and concern for my items. I am very glad I decided to have someone load my …Read Morecontainer and very glad I used Family Movers. Can't say thank you enough
We hired two men to load our 2 bedroom apartment into a moving truck. I called 10 minutes after our scheduled time and the mover answered. He said he had two flat tires and would be late. He later called to say he was on the way; however, they arrived 2 hours and 30 minutes later than scheduled. One mover was clearly more experi…Read Moreenced than the other, and all in all, I think they could have worked faster. We found two damaged furniture items when we arrived at our destination. I would not recommend these movers.
The truck my daughter hired was at her home from 8am on, but no helpers arrived until the third set at 5pm. They were wonderful and I will review them after this. I originally set up the job with Family movers and had a strange feeling that they were not terribly businesslike, but the reviews seemed mostly ok, so we stayed w…Read Moreith them. My daughter spoke with them the day before and the time they were to arrive (between 8am and 9am) was mentioned. But on the day, they were nowhere to be seen. My son in law called them after waiting until 10:30am and had the impression they had not left yet. No one should do business with these people. They need to learn a lot about running a business.Show Response
MS.Emily your job was booked for 8-9am and you were told that because you booked last minute that other customers were ahead of you. We apologize that you feel the way you do about family movers but you were told what the situation was and you chose to stay with our company saying that its not your problem and someone should be there when you requested them again sorry we couldn't help more.
~ Family Movers LLC
Family Movers is an awesome company. The helpers were professional, courteous, personable, and quick working. They were on time, and prepared for the job. I was impressed by the efficiency that was demonstrated during the unloading of our household goods.The respect that was shown towards my home, and personal property was incr…Read Moreedible. I would hire them again in a heartbeat. Thank you Family Movers for making the unloading of our household goods a completely stress free experience. Thank you hireahelper for helping me keep my sanity by sending the great crew.
My sister and I are cleaning out my mothers home after she passed away. We discovered it was a bigger job than we had anticipated. Not being from the area I turned to Google and found Hire a Helper website. I chose Family Movers after I read some of the favorable reviews. I booked the job and held my breath. I confirmed with D…Read Moreavid Brown from Family Movers a few days before the job. He called again the day before to firm up the time. He called the day of the job to let us know he was on his way. David Brown and Ryan showed up when they said they would. After a short explanation by me of what I wanted them to do they got right to work. They were fabulous! They worked hard, and quickly. They were extremely polite and friendly. They never complained. They worked ever second of the four hours they were here and got everything completed that we needed done. They handled the awkward heavy stuff like pros. Not one nick or scratch in the walls. I would most definitely use Family Movers again and I will recommend Family Movers and Hire AHelper to my friends and family in the area. Well done guys! Thank you!!
They were on-time and worked hard for the four hours I contracted them. They were careful with my furniture and knew how to handle difficult pieces through tight corners and two flights of stairs. All-in-all, my expectations were wildly exceeded and they made our move possible within a very tight timeframe. highly recommended.
Family Movers are the least professional workers you could hope for in your move within or outside the Baltimore/DC metro area. From the AOL e-mail address to the gross misspellings on their advertisment, it should have been obvious to me from the start. They were almost an hour late yet expected to be paid for that hour, and …Read Morehave tried to scam me out of several thousand more dollars in offering to move our stuff across the country for what was supposedly and originally a cheaper figure than what we were paying. The original contract that he wanted me to sign had a cute little clause entitled "Out of Pocket Expenses" that explicity stated the client had to pay any amount of money for any reason over the fee upon which we had agreed. They were observed getting high on marijuana during loading and subsequently got drunk before unloading. Everything I did for the workers by offering food and gatorade was unappreciated, as he kept asking for more and more money for this or that logistical aspect of the move. Needless to say, our possessions were extensively damaged and we will have to file insurance claims and potentially open a civil suit against David Brown DBA Family Movers, Inc. Avoid Family Movers at all cost; there are plenty of other options.Show Response
This is David Brown thank you for your review. We have already spoken over the phone about your actions and the actions of my employees. The truth about the matter is so much more than just Your Side. Thank you again. Any future customers please do not allow one opinion to deter you from using a great company because people are not always honest and they will do or say anything to get something for free
~ Family Movers LLC
Family movers provided great, professional service. They called me beforehand to let me know when they were close to my apartment and moved all of my furniture inside in less than the amount of time for which I had them scheduled. They were careful with all my items and offered to help me assemble several things. I would definit…Read Moreely recommend them and plan on using them in the future.
David, Alex & Ryan were awesome - would have them back in a New York minute! Very nice, friendly, & STRONG!! We were amazed at how quickly they brought the dressers down from upstairs (w/full drawers no less) & had them out back by the POD, wrapped & taped quilts around everything that needed it. Ryan almost gave me the heart…Read More attack as I watched him carry our very heavy dining table down the front steps & out back to the POD. David made sure we had room at the front of the POD to put in the boxes etc that we needed to finish up ourselves. Would love to have the extra $$ to send them airline tickets & help us do this in reverse in Albuquerque! Our helpers out there will be challenged to be as nice & as good as David, Alex & Ryan. Thank you all for removing the stress for us on this part of our move. Curt & Mary Hartman, Catonsville MD
David and his crew arrived on time, were prepared for the job and worked in an organized and efficient manner. They were able to load everything into two PODS units rather than three, therefore, saving us money. I would definitely use them again. Donna P.
The team arrived earlier than scheduled. They were polite and worked very hard, in spite of the horrible heat and humidity. They asked us what we wanted moved and then went right to work. I could not ask for a better team. We would highly recommend them to anyone who is moving.
Mover stole my checkbook and $1400 from my bank account. Before you read any further, do not use Family Movers whatsoever. This is going to sound unbelievable, but one of the moving labor helpers stole my checkbook out of my apartment while "helping" move me out of my apartment. He then cashed 2 $700 checks out of my bank accoun…Read Moret and attempted to steal another $675. Let me tell you, this has been the biggest pain in the ass I've ever had to deal with. I've filed police reports, spoken to detectives, spoken to attorneys on the case, spoken to my bank's investigative unit on the case when really alll I want is my money back. When you hire a moving company that claims their employees have been background checked, you take their word for it. When I called David Brown to explain the situation he said "well we've been a bit lax on the background checks". Talk about false advertising, real professional. Because David will argue that it's not his fault that he hired a criminal...well then whose fault is it? It's certainly not mine. At this point David has refused to refund me for the services because he believes they were completed accordingly, which is absolutely ludacris. Any legitimate business would refund a customer for such an ordeal but not Family Movers. Long story short, as indicated in my review below, save yourself the headache and pay more for a trustworthy, honest moving company. ---------------- If you are really pressed for cash then sure go with family movers. But be cautious with their misleading names. If I was moving with a wife and kids, I would not want these movers doing the job as they were somewhat reckless. They were efficient, I will give them that. But there was an issue with my freight elevator being reserved by someone else even though I reserved it, and one of my workers opened his mouth and a future new tenant and specifically said while pointing at me and I quote: "I work for him!" This new tenant looked at me and said: "Well you better get this man under control!" It was extremely embarrassing. All I was looking for was two professional guys to bring my things downstairs and into a moving and storage container. I tried to avoid drama but I guess you get what you pay for. On top of it, they broke one of the handles of my containers and I was lucky enough to see it before they loaded it into the POD. I was able to get a $20 refund which will pay for a new container along with a $20 refund for their lack of professionalism. Bottomline--Do yourself a favor and pay a little bit more and you won't have to worry on the day of the move.Show Response
Unfortunately this situation did happen and the person who committed the crime is now behind bars with the help of family movers. When I found out about what happened I immediately cooperated with the police. Ever since this has occurred Bradley Fine has been harassing me and now he has been charged also. Mr. Fine has had his friends pretend to be lawyers and he has also been trying to black male the company by saying he will leave this review if we don't pay him in which I refused to pay him.
~ Family Movers LLC
Family Movers did an excellent job. They asked if they could come earlier and it was no problem. When they were stuck in traffic due to an accident, they called and updated me as to where they were. They worked hard unloading our container and even got the work done in the two hours despite our three story townhome. They wer…Read Moree very respectful of my husband and I and our belongings. I would hire them again. Tami Kaufman, South Riding, VA
Alex and Ryan were the hardest working and most respectful movers I could have hoped for. I moved into an apartment that is on the second floor and a good 200 feet from the storage unit that needed to be emptied, but they still did the job efficiently, professionally and within the 2 hour window. Highly recommended. Thanks guys…Read More!
Family Movers would have gotten five stars but they were late! And I don't mean a little late but significantly and it put me behind schedule. The owner explained things to me when he got there, however, my problem was that I had to call them instead of them calling me. What I can say, however, is that they immediately got …Read Moreto work once they got there and got it done! They were personable and friendly and made it happen. I would recommend them because they do a good job.Show Response
Please forgive Family Movers we have been dealing with a loss of staff and have been trying to get all the jobs completed with the crews we have without changing the times. We are at fault for being late but that is not our intentions. We have now hired the extra crew we needed and they are being trained accordingly to best suit the your needs. Bottom line is we do the best work and will continue working hard to get you guys moved safely!
~ Family Movers LLC
I was very very impressed, I had to move start time back since Pod was late, David worked with me and sent two fantastic helpers. Had my pod and moving van unloaded in two hours, they worked very hard and it was very hot outside. I loved this service, so easy to use and will recommend to all my friends.
Friendly and well-meaning guys, but not professionally trained -- a bit careless with dish/glass boxes, in spite of reminders (and clearly marked boxes), dented a trash can, repeatedly let heavier objects drop to cement floors, generally a bit rough with things. Fine movers for less expensive furniture (or belongings that you d…Read Moreon't intend to keep for years); I wouldn't use again for nicer items. My move was from a studio apartment into a nearby storage facility. I mostly regret that I wasn't more adamant about having them move the large/heavy items first. They wanted to start with the small boxes, which created problems at the storage facility -- by that time, I had fewer options than had I insisted that we begin with the furniture (and moved the light boxes myself, and perhaps into a different storage unit). They arrived at about the midpoint of the stated time (10:25, for a window of 10:00 to 11:00). They didn't bring the request furniture pads (not a huge problem, but worth noting). The guys were admittedly tired -- hot day, and they had just returned from a vacation. David, the owner, came to supervise but was not a part of the crew; the two guys who did the work seemed less knowledgeable.Show Response
Abigail, This is David Brown here and i'll be the first to say that no one wants someone to tell them how to their job in which you refused to stop doing you stood over top of these guys in 98 degree weather trying to tell them what to do at that point even i was bothered with the move itself. Also you can not request moving pads to keep in your storage it doesn't work that way.ALL of the family movers team are professionally trained. The crew was bothered after you had your unit changed 4 time
~ Family Movers LLC
These guys are outstanding. Really we couldn't have moved in without them. They were on-time, ready to go and were so friendly and helpful the whole time. There were several big and heavy items and narrow staircases and it didn't phase them at all. They even helped us back in a trailer into a tight spot. Very responsive to phone…Read More calls and texts and even a last minute request to help move a few more things on a day they were already completely booked. Book these guys for a move and you won't be disappointed!!!
I am doing a review for family movers. There were some adjustments in the time that they arrived, but that just gave me more time to prepare. The job was completed in record time and I was just astonished at how they fitted everything together. It was like a jigsaw puzzle and almost every inch of available space was used. Th…Read Moreey were also very careful with my things. The bamboo chair was placed very carefully on top. I would very definitely use them again.
They were running behind but the owner brought extra people to get it done faster. They were friend, clean, and professional. They took care of my furniture and made sure to inform me when something was already broke from the way it was loaded to start with. If I were to move a again I would choose to use them again.
The movers were quick n most helpful if you are coming from out of twn as I was I suggest agreeing 2 meet at a gas stattion right off the exit so you can just follow them to wherever you need them 2 unload. There was a deviation from the price on the addtl hrs which should not have happened but quickly resolved.Show Response
It's was a great job done by the family movers team. Let me make correction in your above statement . There was a misunderstanding in hours and overtime cost not a deviation just wanted to make that clear family movers appreciates all of our clients. Thank you for choosing family movers
~ Family Movers LLC
Family Movers really helped me out of a jam. I had more than I anticipated to move and Family Movers were able to come out on short notice and unload my 20' truck. The men were professional, courteous, and friendly. They worked hard and constantly while there. I would definitely recommend them!
Absolutely Wonderful!!! They were more than on time, they were early! They got everything and more packed in my storage unit even after my short notice to them as well as Pack Rat. They were friendly, helpful, organized and easy to work with. If you need movers, they are your guys!
Ten Stars for Family Movers! They arrived ahead of time and were waiting for us. David and Ryan are my heroes - efficient and friendly. They knew exactly what my project entailed and loaded up for easy unloading. I would be happy to ask for them again.
David and Cecil were very good workers and they knew what they were doing! They were both very polite and courteous and professional. They both had a smile on their face the entire time they were working. They both helped me with personal things I needed help with during my move. I enjoyed having them in my home and will reco…Read Moremmend them for any job!
I would definitely use Family Movers again. My situation: moving contents of my apartment (1 bedroom, office) into a storage container (POD). I needed assistance with furniture, etc. and used Family Movers. Despite the POD being erroneously placed backwards in my apartment parking lot - requiring that the movers carry items a…Read Moreround the container, Family Movers without hesitation or complaint got to work. They wrapped my furniture using the moving pads I had, and loaded my items in the container professionally and quickly. Good job guys!
I requested movers on a Saturday morning at 9am by 10:30 David and Ronnie were at my storage unit ready to go. These guys are hard workers and very conscientious. You can't go wrong scheduling a move with Family Movers. Thanks HireAHelper for this service!Show Response
Can't Go Wrong with Family Movers!!
~ Family Movers LLC
GREAT job. Crew was fast, pleasant, respectful of items, and skilled in getting this job done. It was refreshing to have team w/ attitude "tell us what you need, we'll DO IT! no problem". I'd hire them again and recommend w/out hesitation. It was a last minute scheduling job and I feel very lucky to have David and…Read More his team help us. Thanks to Family Movers - David Ryan and Cecil! Kathleen P. Reston VA
Licenses & other Business Information
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Verified - This badge means Family Movers LLC has gone the extra mile and submitted proof or documentation of this credential. HireAHelper staff has reviewed and verified the document.
|Issuing city||washington dc|
|Policy number||Available Upon Request|
|Policy issuer||Tapco Underwriters, Inc|
|I offer uniformed crew members :||Yes|
|Policy number||Available Upon Request|
|Policy issuer||bolt insurance|