Ways to Avoid Hidden Fees and Up-Charges on Your U-Haul
The best way to avoid hidden fees and up-charges on your U-Haul is to check the truck carefully before you leave and return it exactly as agreed. That means confirming the mileage, fuel level, damage notes, coverage, equipment, return time, and payment terms before the truck leaves the lot.
A few extra minutes at pickup can save you from charges that are much harder to dispute later.
Mileage and Fuel Surprises
Mileage charges depend on the type of rental. Local, in-town rentals usually charge a base rate plus mileage. One-way rentals include a set number of miles, and U-Haul charges extra if you exceed the allowed amount.
Fuel can also add to the bill. Your truck should come with a full tank of gas, and you're expected to return it with the same. If it doesn't, have the U-Haul employee note how much gas was in the tank before you put the truck in drive. Also, take a photo of the gas gauge and odometer reading before you go, just in case. As Kevin puts it, "U-Haul employees won’t think twice about being vague to you, then demand specifics when you go to drop it off."
Pay With a Card to Skip the Cash Deposit
Paying with a major credit or debit card can help you skip the cash deposit at pickup. You may still have a card hold, but you will not have to hand over the extra deposit that applies to many cash rentals.
The downside is that a card hold can temporarily reduce your available funds. If you are using a debit card, leave enough money in your account for the hold, fuel, food, tolls, and other move-day costs.
Also remember that cargo vans and pickup trucks require a major credit or debit card at pickup. For more detail, see the section above on “Does U-Haul Require a Deposit?”
Fill Out the Damage Sheet
You should return your U-Haul in the same condition you received it. Dents, dings, and chips can all count against you when you return your truck if you don't document them correctly. The last thing you need is U-Haul deciding that you're liable for the damage and charging you for it. To avoid this, fill out the damage sheet thoroughly with any wear and tear on the vehicle before you take it into your possession.
Don’t forget to keep your camera ready as you fill out the damage sheet. Your U-Haul employee should be there to inspect with you, but attention to detail is always your friend when trying to avoid unexpected charges. Pay particular attention to nicks in the paint job and cracks in the windshield. Note any potential damage on the sheet and snap a picture of it, even if the employee tells you not to worry about it.
Avoid (or Communicate About) Late Returns
It's always best to be punctual when time, money, and contracts are involved. But sometimes, delays happen. It might take longer than you thought to unload everything at your new home, or unexpected traffic could slow you down for hours. When this happens, communication is always the best policy.
Late fees apply at U-Haul. While some employees may be lenient with the clock, it's best not to count on this. Kevin emphasizes,