Pack-Man Moving Services

Hi Joann

We’ll start by saying we expected a negative review from you, not because we did anything wrong, but because no matter what the team did- you were not satisfied. You’re only concern was time and sticking to your budget. But let’s start from the beginning. You booked through HAH- pricing is clearly displayed on their site, on our profile, and in any subsequent email from them. You booked an elite order- so that means pricing is a bit higher. So let’s start from the beginning of your job. YOU LOST YOUR POD KEY. How did the POD get opened? The team was able to knock the lock off of the POD thus allowing them to start the job. That’s #1. #2 Two hours into your 5-hour booked move you continuously call Levi, who by the way was on another job, to complain about the pace of our crew. What you failed to mention in your scathing review was the team had 100+ feet walk from the POD to your apartment, which also was on the 2nd level without an elevator. The team had to move your items up two flights of stairs. You called Levi a total of 7 timesss to continue complaining about the time. #3 Prior to the day of the job, you advised you wanted home protection. No problem! The team showed up with booties and the painter paper to create a walk-way that would avoid any shoe marks on your tiles. The day of the move you said you didn’t want them to create the walkway. They asked if you’d prefer them put down blankets- your response? NO, it would take too much time. You then said the booties may make them slide, so you also said no to the booties. #4 Beer bottles? Tequila?? Let’s clear this up- our team NEVER drinks on a job, that doesn’t even make sense. You offered Levi water and he declined and joked about saying the only thing needed after this long day was Tequila. A JOKE. #5 The team was unblanketing thé wrapped items- your response? NO- it would take too much time. It’s clearly listed on our profile the items we provide. Our team NEVER goes out to a job without supplies or tools. A matter of fact, they used their tools to knock off your lock. #6 You failed to mention that Levi and another crewman came to your job to help get everything finished. So for the last roughly 30 mins- you had a total of 4 crewmen! Did we charge for 4 crewmen? We did not. #7 it was asked if anything else needed to go upstairs- you said no but yet you’re saying items were left in the garage. #8 In one of the many phone calls you made to Levi that day, he did inadvertently tell you it’s $65/ additional hour, not realizing you had an Elite order which in is should’ve been $75. He attempted to explain the mixup to you, but you keep referring back to the $65. So what did we do? Instead of arguing over a difference of $19 ( 2 add’tl hours with Elite 150 versus 2 add’tl hours with Standard 131) - he told you no problem and to release the lower amount. Hireahelper advised why they recommended two guys because they were trying to keep you within your budget and time. #9 at the completion of the job, the team cleaned out your POD, and even wiped any shoe markings that were left on your tiles.

Our team works their BUTTS off. They are professional, courteous, and efficient. We don’t understand the purpose of fabricating stories and omitting facts.

BTW! They did take off your door to get items in… so again what is the purpose of creating a false narrative other than to be vindictive?

- Pack-Man Moving Services

Thank you for using our services!

- Pack-Man Moving Services