PROMOVE

Though we generally arrive at the beginning of the 1 hour window it is still an arrival window of 60 minutes so while not up to our usual standard of arrival, the helper was not technically "late". Apologies nonetheless, he had childcare issues that morning as his usual sitter had an emergency. Kirk, team lead and moving truck clairevoyant

~ PROMOVE

We are so very sorry, in 2 days that 2 man crew got the worst reviews we've ever gotten and were dismissed. We didn't get feedback in time & they were allowed to do other jobs before being fired. No excuses. We have reverted to our core team of professionals & will not accept jobs that we can't cover with Kirk, Andrew, Malik, Dre & Bernard. Kirk very disappointed team lead

~ PROMOVE

Unacceptable. This crew has been fired! There may have been mitigating circumstances as they arrived 15 minutes into the 1 hour window & the job was completed early, but rudeness alone is a dismissable offence. Our sincere apologies. Kirk, team lead & stickler for manners

~ PROMOVE

One of the helpers hurt himself slightly early into the job so Andrew moved the heavier pieces wherever it was possible.

~ PROMOVE

Although there was no damage to your items, even the perception of not being careful is unacceptable. We apologize. The mover in question has been updated on our service standards and techniques to prevent any recurrence of such a perception and complaint. Thanks for your feedback, sorry we didn't provide 5 star service. Kirk, Team lead and truck loading Shaman

~ PROMOVE

We should've better communicated what we had to deal with. Unload frm truck, into bldg, place on floor, wait for elevator, load then unload elevator, take into Apt/ 2 men Unloading a 20ft truck (many items loose & unpacked) whilst sharing the elevator is never going to be fast despite our best efforts. With your truck 2 hours late we worked very hard in cold rain to unload b4 the cutoff point. Needed actual magic 2 b quicker

~ PROMOVE

ProMove regards 4 star reviews as substandard, which is why they are always addressed, I will apologize in writing even after doing so directly and having taken steps to remedy whatever shortcomings we may have had on the job. In this instance however I do not know what else we could have done to earn 5 stars. We as usual appreciate you having hired us and taking the time to leave a review. Kirk, ProMove team lead and holder of the truck Tetris high score

~ PROMOVE

Reviews above & below will say we are quick and efficient, we don't waste time. Your review is unfair. You blame us for not being done in time when it was out of our control. Every item was out of the truck within 1 hour even with you being late. Heavier pieces were in back of truck so had to move what was in front first (duh), & how could we know the elevator would be shut down? Your girlfriend told us to try the sofa after we said legs need to come off (took us 10 mins) then you & her tried

~ PROMOVE

The curse of particle board. Apologies for the damaged item, we did not notice the stool leg was that loose when picking it up. Sorry again. Kirk, ProMove team lead and truck loading gold medalist at the 2016 Rio Olympic games. Obviously not an actual olympic event, but if it was I would totally be on the podium!

~ PROMOVE

We were asked to leave space in the van for boxes, I pointed out where items could be moved around to accommodate them, we couldn't leave space in the van because the items would shift around during the drive to the other location and there were no tie down straps or rope available. I suspect during the subsequent repack the items were not placed properly. I'm inclined to stand by the packing job I did. Kirk, Promove team lead and truck packing black belt.

~ PROMOVE

Ma'am we apologize for having arrived 45 minutes later than our 1 hour arrival window, this was because the New Jersey Transit Bus was first late then returned to Port Authority bus terminal because of mechanical problems. We updated you of our progress and expected arrival time to minimize any anxiety. We would like to point out that we also worked for an extra 30 minutes without any compensation whatsoever. Kirk, Promove team lead. Mover of things and packing savant

~ PROMOVE

So sorry! One of the helpers had a family emergency 2 hours before the start of your move & because most of our helpers were working we had no replacement that could get there in time. So we called hireahelper & asked them to step in to find a replacement as soon as we became aware of the situation. Promove fills in when another crew can't make it for whatever reason, I guess it had to be our turn at some point. Happy you got the help you needed. Thanks for having hired us. Our apologies again.

~ PROMOVE

Hi Mr. Nelson, your review might be interpreted as meaning one crew member was late, when in fact the second man was on time and the case is the first man was just there earlier. Thanks for hiring us, as always we really do appreciate it and thanks for leaving us a review.

~ PROMOVE

Promove's personnel is between 70-90% artistes depending on who's active. Malik is a musician, unless he very recently gave up on that dream (that would actually be kind of sad). Andrew is new (which is why he didn't know Malik is a musician) & just needs to earn money, we figured even if he's not an artist he could. We appreciate being hired in part because we're predominantly artists. While it IS a selling point, we think our main selling point is our consistently very high standard of work

~ PROMOVE

In reviews of our work there are often references to our efficiency and speed, that is because we do not waste time and our crews ARE quick and efficient (and careful). Your load took 30 mins longer than the scheduled 2 hours because of a long carry from the building to your truck. Sorry if it put you behind schedule or over budget but unavoidable due to the logistics on your particular move.

~ PROMOVE

This is Kirk the team leader at Promove. Apologizing for the delay was amongst the first things I did upon meeting you, then again upon job completion. I cannot understand how you don't recall that. Called to explain we were set back by a very late arriving customer on an earlier move. We brought an extra man to make up time at Promove's expense. Job completed safely in originally allotted time. We really did try to make sure you didn't lose time. Sorry again

~ PROMOVE

/0\ 4th man did show (u kno that) late because he replaced man who had family issue. DEFINITELY OUR FAULT. No added cost due to lateness. Our 2nd 3 star review where the customer disregards advice of crew who move everyday, then..... You said put fragile items on truck last and were advised it was a bad idea as we could pack more efficiently if fragile items were placed differently, at the end crew tried to fit all your stuff however they safely could, not pretty but most importantly, no damage

~ PROMOVE

Wall scratches caused by 200lb+ treadmill barely fitting on stairs, crew wanted upright handle portion removed for easier/safer carry but were overruled, apologies for the scratches. Damage to furniture claim will be addressed. Efficiency is our thing, we don't waste time. Loading a house worth of stuff into an 18 wheeler on a 90 degree day up/down stairs is hard and requires occasional rehydration breaks for most humans. Sorry we didn't earn 5 stars will learn from this & keep trying to improve

~ PROMOVE

Thank you for your kind review, however one small correction. The crew got there later than we anticipated due to subway delays but still well within the one hour window of arrival, while not up to our usual high standards of early arrival they were not actually late in that instance. From all of us at Promove, thanks for hiring us we really appreciate it :-)

~ PROMOVE

This is Kirk the crew leader at PROMOVE, I was one of the two movers on that job. I think the intended humor may have been lost in translation, we are all fully able bodied and speak as well as hear normally. I usually let reviews stand on their own but in this case I wouldn't want there to be any confusion as to our abilities. As usual we are grateful to you and to all who hire us, we really do appreciate it! THANK YOU!

~ PROMOVE