P.O.G. Moving & Helpers
Phoenix, AZ / Moving services within 150 miles
Booked on 1,906 moves through HireAHelper
Open Today - 7:00 AM - 6:00 PM
16 years in business
Phoenix, AZ / Moving services within 150 miles
Booked on 1,906 moves through HireAHelper
Open Today - 7:00 AM - 6:00 PM
16 years in business
Get to Know P.O.G. Moving & Helpers
The Premier Family Owned & Operated Arizona business. Established in 2004 after generations of family of in the business starting in California and opening the Atlas Van Lines franchise in the 1960s'. Trained, professional, equipped, licensed and insured. Check us out online for great reviews and our website! WE serve All Phoenix/EV Valley, Tucson, Prescott/Quad Cities, Camp Verde and more!
Credentials
Licensed Business:
Insured Business:
Uniformed Crews:
Workers Compensation:
MC/State License:
Moving Reviews
Real Phoenix area customers. Unedited, unfiltered reviews of P.O.G. Moving & Helpers.
Joyce A
The packers were amazing! One had the ability to eye your belongings and pack the crate full. We would definitely hire this company again.
Derek S
They showed up early and did and amazing job. POG were very helpful and had friendly staff. I would definitely use them again.
David N
The men were very nice BUT they need to be taught how to pack the rental truck. They put heavy boxes on fragile boxes, heavy boxes on glass items. They put furniture every which way. It was a disaster. We didn't catch it until they had left. My husband had to unload most of the items and rearrange the truck to be able to get everything in. He has a heart condition and it was not a easy task to do. We have used movers to pack and unpack a few times and these guys were the worst. :(
Richard B
TLDR: Do not use this company. Do not use Hire a Helper ! BIG mistake to ever trust this company with any sort of scheduled move/renovation. Owner called me stupid in their response but doesn’t know which “to/too” to use in a sentence?
We will start from the top!
The movers were late.
I paid through hireahelper.com. Was scheduled to arrive between 6am-7am. Got here at 8am. Worked for about 2hrs before my contractors arrived to remove my flooring. I paid for 4 based on HAH estimate tool.
Even when your company was late, I was nothing but respectful over the phone in explaining why time was of an essence. If no furniture is moved, my renovation cannot start.
They damaged a wall in my hallway, but it was no big deal cause I'm gonna have the walls repainted anyways. Told the movers not to worry about it.
Prior to the movers leaving, I asked about the unused 2 hrs of time. They explained to call Hah, and they'll handle any refunds. So I did!
I asked for a refund of my two hours from HaH and was refused. HaH told me it was up to POG. I didn't believe HAH because the movers explained that I needed to deal with HAH for billing and payment, so obviously the conversation between me and HAH got heated, as OF COURSE, I'm going to trust the business instead of a third party!!
HAH explained POG only allows one hour of refunds and pointed out the contract terms on refunds.
Wish the movers explained the refund policy to me when I asked about the unused time instead of saying to simply call Hire aHelper. I'd have them work for an additional hour moving other items downstairs. ESPECIALLY Since I had hired them for two more additional jobs.
I guess it's an easy way for the owner to make a buck, They seem desperate to be honest.
Just look at the owners responses to other negative reviews....
If I was a desperate unethical business owner I too would tell my workers to tell customers to call HAH if there was unused time, knowing they couldn't get that back.
I even asked if I can transfer that unused time to any of the other two dates. No go. HAH explained to me that POG refused to budge and explained it was POGs policy.
I want to clarify again that not once did I call POG about this refund request . This conversation was between myself and HaH. A third party not affiliated with POG.
I understand ultimately I signed the fine print and failed to read it and it wasn't POG that did the billing. HAH provided a $25.00 discount. Better than nothing. Issue was resolved in my mind. And they did a pretty good job moving the furniture I needed moved in two hours. So I kept the other two requests.
As stated, I hired this company for a total of three jobs that I planned prior to this renovation starting. I had about 3-4 requests from POG to change to the time of the second job to Monday morning instead of Sunday evening. Which at the time would not work. I needed my office furniture ready on Monday morning. Not Monday afternoon. Contractors told me that my office would be ready to Move furniture back in Sunday evening. So I declined each change of time request.
Ultimately I had to cancel the second job as the contractors failed to get done in time with the office. I was fine paying the cancellation fee. Totally understandable. Didn't complain. I called POG the night before and left a message so they were aware and called HAH in the morning to make sure again POG was aware of the second job being cancelled.
I kept the third job request for three hours in tact.
I got a call this morning that. Per, Hire a Helper POG cancelled the third job because I had asked for the refund of two hours on the first one. I guess it made the owner mad that I didn't want to pay 800 for a move that should only been about 400? And that I pushed HAH to resolve the refund issue. The owner was essentially upset that I didn't bend over willingly and just take the $400.00 loss.
I also want to clarify, as I know the owner likes to
post yawn-prone responses., that not once did I talk about the refund directly with your company. That request and conversation was between myself and HAH.
So since the owner cancelled the follow up appointment, I called as I needed to find my furniture screws to put together the furniture they disassembled.
I was told "I usually put them in a plastic baggy near where the furniture is stored". But he couldn't tell me exactly where. I've looked everywhere and they are missing. So part of my furniture remains disassembled until I buy new various screws.
Do not trust this company. Do not use Hire a Helper.
HOWEVER
Highly recommend Arizona Moving Specialists. They bring their own tools and are extremely professional and only charge by the hour. AND they are on time!!! They accept jobs at the last minute and work with your schedule. No deposit required. No cancellation fees. Save your money!
Barbara C
The workers the worker spent too much time talking conversating even with me who continue to remind them that they were on the job. Each and every time I went out to check they were standing there talking according to them they were strategizing as to where to put what to me they were just using up time I don't know if I'll use them again.
Service Area
We handle moves within 150 miles of 22230 N Black Canyon Hwy, Phoenix, AZ 85027.
We also service the Dewey, Tucson, and Flagstaff areas - see below for more info.
Get To Know Us
What can a customer expect after booking with you?
WE are a Niche Famiily Movers- We do not sub contract and we work very hard to provide service customers need and deserve
What can a customer expect on moving day if they hire you?
your move team contacts you 30-40 minutes prior to arrival. Time starts upon arrival- not before. Your Team lead is an expiernced mover and your move team is a vetted and trained moving team
How should a customer prepare for moving day?
Boxes, boxes and more boxes. Have your items ready for load. Larger items and furniture we will manage when on site
What types of moves have you handled?
From next door to the house around the block to interstate moves to each of the 48 contiguous states & Cananda. Then somewhere in between too,
What's your favorite part about being a mover?
The customers, every day iis new and different. getting to know someone even under the most stressful of times and having a commonality during this time
What training do you provide your crew members?
Training, training, review and training, Monthly training meetings
Policies
Same Day Moves
We charge an extra 20% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We refund up to one unused hour over our min..
Extra Hours
We can always stay at least 1 hour over the prebooked time.
Moving Equipment
Hours
| Sunday: | 8:00 AM - 5:00 PM |
| Monday: | 7:00 AM - 4:00 PM |
| Tuesday: | 7:00 AM - 6:00 PM |
| Wednesday: | 7:00 AM - 6:00 PM |
| Thursday: | 7:00 AM - 6:00 PM |
| Friday: | 7:00 AM - 6:00 PM |
| Saturday: | 7:00 AM - 6:00 PM |