Go2Movers - A Local Austin Moving Company

The day before the job the customer called David Reyes to ask for additional time for his order which was for 3 movers /2 hours. He was informed we did not have additional time available and suggested he find other service providers that could accommodate his request. The customer told us that he would keep his order for 3 movers/2 hrs and just get done what we can in the 2 hrs. At the time of the phone call the day before the job the customer failed to disclose that there were going to be 2 containers instead of the one container on the original order . He also failed to inform us that the containers were unable to be placed on his driveway which was very very steep. The containers were placed on the street approximately 180 feet away from the front door. The driveway was extremely steep that we informed him that a truck would be needed to shuttle the items. The customer failed to inform us that the amount of containers to be unloaded had doubled and there was a very steep 180 foot walk to the door which set us up for failure. You can’t double the amount of work to be done and expect it to be completed in the same of time required to unload 1 container.

- Go2Movers