Go2Movers - A Local Austin Moving Company

3 movers were hired to load 1 container. Upon arriving we were told there are 2 containers to be loaded. Also upon arriving we were informed that the pods would be there in just 1.5 hrs to pick up the first loaded container and drop off the second container to be loaded. The customer also did not inform anyone that the townhome was 3 stories which makes a significant difference in time and effort. The first container was loaded in time for pick up by pods in 1.5 hrs and the second container was filled to 90% capacity all within 4 hrs.
The customer realized we were running out of the 4 hrs booked and specifically told us not to worry about the heavy furniture or bringing it down to the middle level as the bigger heavier items were time consuming to negotiate the stairs. Seriously, we were half way down the stairs with a huge piece and he literally told us to stop and focus on loading the second container so the he may have it picked up.
He did not have to order more movers or another container because of something we did or did not do. We filled both containers to capacity and there was still a 3rd container worth of stuff in the house. The customer grossly underestimated the amount of space and help needed. The customer failed to provide all the facts of the job such as there are 2 containers instead of 1, he failed to disclose that 1 container would be picked up in 1.5 hrs and failed to mention that there are 3 flights of stairs.

- Go2Movers