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Gentle Movers

(4.7 out of 5 / 39 reviews)

Cleveland, OH / Moving services within 100 miles

Booked 112 times through HireAHelper

39 Verified Customer Reviews

Open Today - 9:00 AM - 11:00 PM

2 years in business

Cleveland, OH / Moving services within 100 miles

Booked 112 times through HireAHelper

39 Verified Customer Reviews

Open Today - 9:00 AM - 11:00 PM

2 years in business

About Us

Whether you're moving down the street, across the country or to a new home or business location; we're here to help with managing your relocation stress.

Credentials

We haven't uploaded our credentials yet.

Moving Services

Move Help

Day Labor

Reviews

Real Cleveland area customers. Unedited, unfiltered reviews of Gentle Movers.

4.7
39 reviews
85%
3%
10%
3%
0%

Monique D

(3) 11/4/2019 Cleveland

I found the communication to be non existent. My original movers weren't available and I was given Gentle Movers. They arrived late in a moving truck (small) but i already rented a Uhaul. I needed them to load and unload, but they weren't aware. I'm confused bc they came in a moving truck! I needed them to meet me at my storage unit and gave the address in case they got there before me. I waited and waited and then they arrived...mind you, it's 10 minutes away. I do have bulky items, but fairly a clean streamlined move. I must say I did get a little pissed when one just out of the blue says "we can't put anything together, we don't have tools." Funny, because, one I didn't ask and two, the description I initially requested said differently. At the end of the day, the move went fairly well and ended 30 minutes prior to my scheduled time.

Mark & Laurel O

(5) 10/19/2019 Chagrin Falls

The guys were on time and worked hard and finished early. Very good experience.

Amber W

(3) 10/5/2019 Chagrin Falls

They were paid for 4 hrs but finished in 2 and still just piled boxes in garage and family room instead of finding out the correct place to take them. We had a different company pack that did a crappy job, but still with 2 hrs extra pay they could have put in more effort to get stuff to correct rooms. I am now paying a 3rd company to come do it correctly as I have health issues and cannot carry up the stairs.

Molly S

(5) 9/29/2019 Rocky River

Great job with our move!! Thanks for all your help. Professional and hardworking. Thank you!

Yaser A

(2) 9/21/2019 Beachwood

I engaged Hire A Helper to provide movers to help to load a 1.5 bedroom apartment stuff, (everything packed and ready) on a 16-foot truck. The building has an elevator, and there was trolly to help to carry boxes. I hired two workers from Gentle Movers for loading the truck, asked explicitly for experienced people for a long drive. Both helpers were young and robust. Since we planned to move across four states and had a long journey ahead of us, I asked the helpers again, if they are experienced enough packing the truck for such a trip. Of course, the answer was YES. Unfortunately, they were not as effective as I imagined. They were very relaxed and talking on the phone or with each other and going to the bathroom for quite a long time. So I was also helping them as well, carrying the boxes and other stuff, and to my amazement, they were standing and looking at me carrying the boxes. It was already late afternoon around 7 PM, so I did not bother with that. Finally, they finished the job. The next morning, around 6 AM, as we planned to move, and when we started to drive the truck, a loud sound stopped me. Opening the car, I saw a scene that struck me; it seems they just loaded the stuff like a bunch of garbages on top of each other. The TV was loos, and the sound was the result of its crash to the back door. The chairs were loos on top of the stuff, and one of them just turned around. My wife and I had to unload half of the thing and load them again, which took us till noon. Lots of furniture got damaged due to the improper loading, even though there were enough blankets to cover them, they did an inferior job on that. Almost all the furniture which we did not wrap or cover ourselves, and we could not unload from the truck are damaged. I have continental move from Europe to the US and many local moves both here in the US and Europe, and this was the worst experience of all. On my previous move, I used Higherahelper, and it was a fair job, but this time seems to be the worst.

Mover's response:
please accept my deepest apology for the service that you receive trust and believe me those two workers has been disciplined and will be off my schedule for the next 3 weeks I do not condone appreciate or support behavior like this thank you so much for letting me know and rest assure it didn't go unnoticed again I sincerely apologize for this horrible horrible situation that Gentle Movers has offered you, it is not our policy to conduct business like this, I will definitely work with my workers to make sure that this never happens again
- Gentle Movers

Elizabeth J

(5) 9/24/2019 Solon

Wonderful! 10/10

Mover's response:
10/10 Thank you so much, we really try our best 10 out of 10 times
- Gentle Movers

Lois M

(5) 9/23/2019 Tiffin

These young men were extremely careful, kind, and attentive to details. They had to work in heat and carry everything up 3 flights of steps but never complained. Kudos to them for a job well done, above and beyond.

Mover's response:
We at Gentle Movers take pride in providing a most excellent experience for the people we serve thank you so very much for this beautiful review
- Gentle Movers

Michael M

(4) 9/19/2019 Cleveland

I needed some last-minute help loading materials into my building, and they were great! They worked hard, they were careful of their surroundings, and didn't complain at all. The only reason I'm knocking off a star from 5 stars (the labor, care, and demeanor they provided was fantastic and worth 5 stars) was that they showed up in the last ten minutes of the start window. They were not late, but a bit more of a heads up on arrival time would have helped.

Mover's response:
So sorry for not getting there sooner, should you hire us again we'll do our best to get there at a more appropriate time, 5 stars is our goal thank you for giving us the opportunity it was definitely appreciate
- Gentle Movers

Wayne D

(5) 9/12/2019 Bay Village

Saquon and Robert showed up on time, were very courteous and did a great job. I am a control freak :) and they did a good job humoring me on my "needs" for packing the POD. I will be requesting their help for my last 2 PODs.

Mover's response:
Thank you so much for this beautiful review we at Gentle Movers take pride in providing our customers with the most excellent service possible
- Gentle Movers

Jason M

(5) 9/3/2019 Beachwood

This was going to be five stars, regardless, simply for the fact the Gentle Movers crew helped on very short notice (I screwed up the booking date.) The two crew members were young, courteous/responsive--despite my frazzled state--and moved quickly to pack a very full truck. In the end, they played a solid game of Tetris with our possessions. I would recommend this service for your next move!

Mover's response:
Thank you for your recommendation I hope that you are truly satisfied with the service that we provide that is our goal thank you so much for the review
- Gentle Movers

Service Area

We handle moves within 100 miles of Cleveland, OH 44108.

Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We do not refund for any unused time.

Extra Hours

We cannot guarantee availability beyond the pre-booked time.

Moving Equipment

Furniture dolly:
$15.00/ea.
Hand tools for assembly:
upon request, no fee
Hand truck:
upon request, no fee
Plastic wrap:
$10.00/ea.
Rope:
$10.00/ea.

Hours

Sunday: 9:00 AM - 11:00 PM
Monday: 9:00 AM - 11:00 PM
Tuesday: 9:00 AM - 11:00 PM
Wednesday: 9:00 AM - 11:00 PM
Thursday: 9:00 AM - 11:00 PM
Friday: 9:00 AM - 11:00 PM
Saturday: 9:00 AM - 11:00 PM
Hourly Price
$65/hr
for 2 movers after 2 hr min
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