HireAHelper's Review Of 5 Star Moving LLC - A Local Columbia Moving Company
Columbia, SC / Moving services within 90 miles
Booked on 1,491 moves through HireAHelper
Open Today - 7:00 AM - 7:00 PM
20 years in business
Columbia, SC / Moving services within 90 miles
Booked on 1,491 moves through HireAHelper
Open Today - 7:00 AM - 7:00 PM
20 years in business
5 Star Moving LLC — Vetted & Verified by HireAHelper
To make sure you get reliable, professional service, HireAHelper thoroughly vets every provider on our platform — including 5 Star Moving LLC. Before providers can accept their first booking, they must pass background checks, verify their business and payment information, agree to our service standards, and demonstrate a strong review history. From there, we hold them to it: providers are continuously monitored on job completion rates, customer ratings, pricing consistency, and compliance.
Moving with with 5 Star Moving LLC
5 Star Moving We are a moving company that is located in Columbia, South Carolina.We strive to satisfy all moving needs We Guarantee Excellence! Available 7 days a week Licsensed-Bonded-Insured) 15 years of experience
Credentials
Licensed Business:
Insured Business:
Uniformed Crews:
Workers Compensation:
MC/State License:
5 Star Moving LLC Moving Reviews in Columbia
These are real Columbia area customers. Unedited, unfiltered reviews of 5 Star Moving LLC. Our reviews come from customers after completed bookings, ensuring every rating is verified. We only allow feedback from users who booked through our platform, preventing fake reviews and keeping ratings accurate and trustworthy.
Dan M
The moving company did okay, the gentlemen who showed up were polite, but were a bit young and didn't seem as if they'd been doing this job for very long. Curiously, they had difficulty operating the appliance dolly when moving large items. And when they did use it, they never secured any of my items to the appliance dolly with the strap. They were somewhat careful with my furniture. Some of it was inadvertently scraped on the ground, but when I asked them to be more careful they complied. I have experience moving across the country and can say that moving professionals (e.g. Mayflower, UnitedVanLines, etc.) would have taken greater means to protect and load my furniture in a timely fashion.
They were late, by about five hours. However, I was informed that they would be late and that an internal miscommunication was at fault. This was fine as I had other things I could do before their arrival. I was also told that since I had a 700 lb safe I would need to employ three movers rather than two. In the past two have been more than enough to move the safe and in one instance and single mover loaded the safe. In fact, a third person is helpless to assist with moving the safe since only person can operate the appliance dolly while another assists in pushing when needed. And, as I suspected, the third mover wasn't needed to move the safe. Adding the extra mover raised the price by $97. When I asked HireAHelper why I needed the extra mover the representative told me it was liability reasons. When I pressed her for more information she scoffed at me and just repeated whatever was on her placard and continued to ignore my questions.
They completed the job in little over an hour (I requested two hours). When I called HireAHelper to request a refund for the time not serviced I was informed that the fee was for a minimum of two hours, this was because the movers needed time to meet other customers despite not having any after my appointment. So, in the end, I paid for two hours of work, and they finished in just about half that amount of time, and got an extra $97 tacked on for "liability" reasons.
This company seems to have excellent reviews, but I don't feel that my experience matches any of those posted.
Jessica P
This review is just on one helper. First they were late, then the one helper was extremely lazy. Taking his time. It was kind of like he knew he only had to be there for 2 hours so it didn't matter what he got done. I also don't feel like they loaded efficiently. I have had to unload most of it to reload it better to be able to fit it all in. I feel like I wasted my money Bc I had to re do it.
Kristan G
The two helpers were friendly; however, I am not sure they knew much about moving. They were slow and we specifically asked them to strap down select items in the truck to ensure they did not move around while we travelled. When we arrived home, everything in the back of the truck had shifted and many items were left "loose." One of our heavier items (a TV) had fallen over. To our knowledge, nothing is broken. We are still sorting through it. I was very disappointed that they did not do as we instructed. We specifically asked once the truck was packed and they said that they did what we asked. It was dark and we were not able to double-check. It's disappointing that we were not able to trust their word. I am not sure I will use this service again.
LATOYA G
This is my second time using this company, but I used the Georgia team 2 days prior. Today's crew in SC did a fantastic job. I called less than 24 hours before the assignment and they accommodated my schedule perfectly. The crew arrived in time and finished with 20 minutes to spare. They unloaded a jam packed 20 foot truck and assembled my four poster queen size bed too. I'm a pleased customer!
Renata R
The helpers were professional and did a great job unloading the PODs container and placing all the furniture and boxes in the rooms we indicated. We would definitely recommend them!
Kelly D
The two movers that came today were extremely pleasant and did a great job! They arrived on time and finished the work before the allotted time. Terrance and Aliq (probably butchering his name) were awesome. I would hire them back in a heartbeat! Highly recommend!
Nora S
The men were very polite and worked at a steady pace. They were careful with my belongings. They arrived with very little damage. I would recommend them to anyone.
Danielle S
Our two helpers we wonderful!! They were early, very polite, and worked their tails off to get our pull-out couch up 3 flights of stairs! Not a single complaint to boot. Will definitely use this company again!!
Vincent P
The guys showed up on time and worked every minute they were there. They moved the furniture and heavy boxes like pros. They were also very respectful and courteous.
Angela S
They were on time, prepared for the job, worked hard, were careful with my property and finished within the time allocated. I wouldn't hesitate to use them again.
Service Area
We handle moves within 90 miles of Chapin, SC 29036.
We also service the Philadelphia area - see below for more info.
Service area includes:
Get To Know Us
What can a customer expect after booking with you?
After booking with 5 Star Moving customers can expect a prompt phone call and a helping hand through the entire process we are always available if you they have questions to make the process easier.
What can a customer expect on moving day if they hire you?
Hardworking skilled uniformed movers prompt and prepared.
How should a customer prepare for moving day?
Leave all the hard work and heavy lifting for us. Unpacking the dresser drawers would also be a great help!
What types of moves have you handled?
We’ve done all moves local long distance offices entire buildings
What's your favorite part about being a mover?
My favorite part of being a mover is helping people moving usually means a new beginning and we enjoy being a part of that
What training do you provide your crew members?
Safety lifting classes to prevent injuries
5 Star Moving LLC Moving Photos
Local Mover Policies
Same Day Moves
We charge an extra 20% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We do not refund for any unused time.
Extra Hours
We can always stay at least 2 hours over the prebooked time.
Moving Equipment
Hours
| Sunday: | 7:00 AM - 7:00 PM |
| Monday: | 7:00 AM - 7:00 PM |
| Tuesday: | 7:00 AM - 7:00 PM |
| Wednesday: | 7:00 AM - 7:00 PM |
| Thursday: | 7:00 AM - 7:00 PM |
| Friday: | 7:00 AM - 7:00 PM |
| Saturday: | 7:00 AM - 7:00 PM |