HireAHelper's Review Of Step By step logistics - A Local Woodbridge Moving Company

(4.9 out of 5 / 726 reviews)

Woodbridge, VA / Moving services within 60 miles

Booked on 1,490 moves through HireAHelper

726 Verified Customer Reviews

Open Today - 7:00 AM - 8:00 PM

5 years in business

Woodbridge, VA / Moving services within 60 miles

Booked on 1,490 moves through HireAHelper

726 Verified Customer Reviews

Open Today - 7:00 AM - 8:00 PM

5 years in business

 

Step By step logistics — Vetted & Verified by HireAHelper 

To make sure you get reliable, professional service, HireAHelper thoroughly vets every provider on our platform — including Step By step logistics. Before providers can accept their first booking, they must pass background checks, verify their business and payment information, agree to our service standards, and demonstrate a strong review history. From there, we hold them to it: providers are continuously monitored on job completion rates, customer ratings, pricing consistency, and compliance.

 

Moving with with Step By step logistics

We Have Excellent Moving Crews that are Experienced with Moving HEAVY & DIFFICULT Objects. We provide Safe Labor Services for Your Home Move & Even your Business! Let Us take you Stress away with Our Reliable Crew.

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Credentials

Uniformed Crews:
I Offer Uniformed Crew Members
Yes

Moving Services

Move Help

Day Labor

Step By step logistics Moving Reviews in Woodbridge

These are real Woodbridge area customers. Unedited, unfiltered reviews of Step By step logistics. Our reviews come from customers after completed bookings, ensuring every rating is verified. We only allow feedback from users who booked through our platform, preventing fake reviews and keeping ratings accurate and trustworthy.

4.9
726 reviews
97%
2%
0%
1%
0%

Kristin A

(3) 5/20/2023 Springfield

First let me start by saying the guys were super nice and professional. They also worked hard. My issue is that they don’t know how to load without damaging. I provided a boat load of blankets and plastic wrap and for some reason they thought plastic wrap will protect wood furniture from damage. It doesn’t. They certainly don’t know how to pack a container and use ratchet straps - instead they just cram it in and try to use the furniture to brace itself. Every single piece of furniture had some damage! My grandmothers antique furniture damaged. My husband’s high end desk that was a gift - ruined. My sons dresser from pottery barn that we used for all of our children and the military managed NOT to damage, large gauges in the front. They are hard workers but you MUST tell them how to load and ensure they follow your instructions. Or hire someone that is an actual professional mover. I have been in military for 20 years and they were by the far the most unskilled movers ever. And that is saying a lot. I would NOT hire them to touch any of my furniture. Again, they were super nice and worked hard (I.e. No unnecessary breaks) so maybe just have them load boxes or unload but loading furniture in a truck or container is a no go.

Mover's response:
We appreciate you booking with our team & apologize for your experience. This isn’t the kind of skills we stand behind. Each member of our team has been trained in commercial moves, residential & even military moves. We know how to protect your belongings when loading or unloading. We wish to work with you in the future at a discounted rate so we can prove our worth & show our gratitude. Thank you again.
- Step By step logistics

Brandon K

(5) 6/15/2023 Arlington

Quan and Dre were excellent! Very fast, very careful, and were attentive enough to organize boxes they were setting down and ensure I was comfortable with where they put everything down.

Mover's response:
Thank you for completing our crew members Quan and Dre!! They are a fantastic pair to work with. These guys are very professional, and know exactly how to get a job done feel free to book with us in the future.
- Step By step logistics

Jodi M

(5) 6/13/2023 Oxon Hill

Alex and his team were on time, courteous and went above and beyond. These men did an outstanding job.

Mover's response:
Thank you for working with Step By Step. We appreciate you choosing to work with us. We take pride in each job we complete. Thank you again.
- Step By step logistics

Rudolf K

(5) 6/11/2023 Manassas

The wrapped all items carefully with blankets. They did a masterful job of making everything fit so it would not move during travel. Great job.

Mover's response:
Thank you for leaving a detailed review of your experience with our crew! They definitely have mastered making everything fit; It’s almost sport!! We truly enjoy we do, feel free to book with us in the future.
- Step By step logistics

Dalton S

(5) 6/10/2023 Herndon

Very professional and careful with my items, packed securely and quickly. Would recommend to a friend

Mover's response:
Thank you very much for booking with us! We appreciate your recommendations in the future, feel free to reach back out to us. We will always be flexible.
- Step By step logistics

Daryl L

(5) 6/9/2023 Washington

The most versatile were on time, kept in touch with their ETA- polite and worked hard.

Mover's response:
Thank you so much for booking with us! We try our very best to communicate with each customer with our ETA. This can be very important and critical on the day of each move. We train our crew members to take everything STEP BY STEP. Thank yo again.
- Step By step logistics

Angela T

(5) 6/9/2023 Washington

Set up a last minute unload, as my work schedule is crazy. Alex called me and let me know that they were booked solid at the time I requested, but still wanted to help accommodate. He was able to schedule their guys to come help unload my Relocube the previous afternoon which actually worked out much better for my schedule.
He kept in contact and the guys showed up just as promised. They were kind, quick and efficient!
I will recommend them to anyone in my network and will not hesitate to use them if and when I move again.

Mover's response:
Thank you so much for booking with STEP BY STEP!!! Communication is number one for us throughout your whole move. As we know things happen during this time because of other deadlines, so we must keep ourselves flexible and communicate with each of our customers so that we can best assist them. You was a pleasure to work with, we appreciate your reservation.
- Step By step logistics

Christina C

(5) 6/1/2023 Washington

Alex and Dre were wonderful! BEST movers ever!! They were very communicative and called me to keep me updated on their arrival time before they got to me. They packaged all my things nice and neat. All my items made it safely to my destination which was all the way in New York!
I am a female and was moving by myself. I had never driven a moving truck before so Alex gave me tips and even texted me and checked in to make sure I made it to New York okay. They did such a phenomenal job and went above and beyond! If I ever need moving labor help in the DMV area they will be the first I will call.
10 out of 5 stars!! HIGHLY recommend! USE STEP BY STEP!

THANK YOU GUYS!!!

Mover's response:
Thank you so much for the 10 stars!!! We appreciate your detail review about your experience with our CREW. We truly care about our customers it’s not just about moving your items and getting you to the next location. Making sure our customers are educated on the best decisions to make before, and after your reservation confirms to us that we are doing our job. We’re absolutely delighted to know that you made it safely to New York with no problems. Feel free to reach out to us in the future if you ever need our assistance again.
- Step By step logistics

Sasha B

(5) 6/6/2023 Fairfax

Alex and Dieandre were our movers today and they did an excellent job. They arrived precisely on time with a call ahead to let us know they were on their way. They were wholly prepared and took care with all of my items. I'd definitely book them again, knowing how hard they worked and how well they did. I had a lot of stuff and they were very kind and considerate at all times, helping us get it all where it needed to go. Wonderful service, wonderful people. I'm very happy with how everything went. Thank you so much!

Mover's response:
Thank you so much for booking with us. We try our best to go over and beyond for each one of our customers with our professionalism and knowledge in this field. We appreciate you noticing how well experienced the crew was with packing your items. Thank you again.
- Step By step logistics

Carson T

(5) 6/3/2023 Falls Church

Dre and Quan showed up early and got right to work even though we weren’t totally ready. They adapted quickly and packed everything so efficiently that we were able to get a couple of extra items in the truck. I highly recommend!!!

Mover's response:
Thank you for booking with us! Time management is everything to us so if we are able to arrive earlier than your time schedule, we will make sure to communicate that with you right away. Not only is our crew, hard-working become 100% prepared for each job.
- Step By step logistics

Get To Know Us

What can a customer expect after booking with you?

Professionalism, Speedy Response & All of their needs meet.

What can a customer expect on moving day if they hire you?

They can expect my men to arrive on time to the site.

How should a customer prepare for moving day?

Everything that the customer wants moved should be organized to make the move Simple!

What types of moves have you handled?

We are a very experience crew, we have moved local offices and even 5-6 bedroom homes for some of our clients in the past. We moved very heavy safes, and grand pianos up and down stairs as well.

What's your favorite part about being a mover?

My Favorite part is making the moving process simple for my customer, because most of them are stressed about about the process initially.

What training do you provide your crew members?

How to be to organized the day before & day of the job. We do hands on workshops every Monday on Communication skills, New Techniques for moving & Safe Handling practices.

Step By step logistics Moving Photos

Local Mover Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We do not refund for any unused time.

Extra Hours

We can always stay at least 1 hour over the prebooked time.

Moving Equipment

Face coverings and gloves:
Mask, Gloves, (always included, no fee)
Furniture dolly or straps:
upon request, no fee
Furniture dolly, hand truck, or straps:
always included, no fee
Hand tools for assembly:
Tool Box, (always included, no fee)
Hand truck:
$5.00/ea.

Hours

Sunday: 7:00 AM - 8:00 PM
Monday: 7:00 AM - 8:00 PM
Tuesday: 7:00 AM - 8:00 PM
Wednesday: 7:00 AM - 8:00 PM
Thursday: 7:00 AM - 8:00 PM
Friday: 7:00 AM - 8:00 PM
Saturday: 8:00 AM - 8:00 PM
Hourly Price
$100/hr
for 2 movers after 2 hr min