Top 10 Things to Ask Your Self-Storage Facility Before Leasing

What to Look for in a Storage Unit

Before comparing facilities, you should determine what type of unit you need. That way, you can avoid paying for unwanted features or missing out on those you want. Here are a few things to consider:

Unit Size

Think about what you’ll be storing now and what you might add later. If you’re unsure about the size, check out this helpful guide on how to choose a storage unit size.

Storage Duration

Short-term rentals are great for in-between moves or renovations. But for long-term storage, you’ll want more control over temperature and moisture to protect delicate items.

What You’re Storing

Climate control, security, and particular unit placement may matter more depending on what you’re storing.

Furniture, electronics, important papers, seasonal décor, business inventory, and vehicles all have different storage needs. Know what it takes to keep what you’re storing in top condition, and then seek out units that have those options.

Access Frequency

Will you need to stop by regularly to grab items? If so, look for a unit with drive-up access or convenient extended hours. If it’s just occasional, an indoor unit tucked farther from the entrance will work.

Types of Storage Facilities

Just as one size doesn’t fit all your stuff, one type of unit won’t be best for everything you’re storing. Here are the most common ones and how they function, so you can get an idea of what might be a good option for what you need to store:

• Drive-up: Like a garage; great for easy loading
• Indoor: Climate-controlled and more secure
• Outdoor: Often used for vehicle or boat storage
• Full-service: Includes pickup/delivery options, but often at a higher cost
• Self-service: You handle the moving, access, and security yourself

Pro Tip: Your ideal storage unit isn’t always the cheapest. Look for one that balances security, convenience, and cost based on your situation.

10 Questions to Ask Before You Rent a Storage Unit

A storage unit might seem simple, but there’s a lot happening behind that roll-up door. Asking the right questions before you rent helps you avoid hidden fees, protect your belongings, and choose a facility that meets your every need. Here’s what to ask, and why it matters.

1. What Security Features are in Place?

Security should be one of your top concerns when storing anything valuable. Ask each facility:

• Are there security cameras throughout the property, not just at the gate?
• Is the perimeter fully fenced and gated with personalized access codes?
• Are the hallways and units well-lit, even at night?
• Do units have individual alarms or smart locks?
• Is there an on-site manager (or someone who lives on-site)?

Take a few moments to read online reviews and talk to the manager. Ask how they handle emergencies like break-ins, power outages, or severe weather.

2. How Clean Is the Facility, and How Do They Handle Pests?

Pests and poor maintenance can destroy your stored items fast. Before committing, make sure you:

• Check for signs of rodents, bugs, or water damage.
• Ask about the pest control plan they follow and how often they treat for pests.
• Inspect the facility. A clean lobby and tidy hallways usually indicate good hygiene.

Some items, like food, live plants, or anything flammable, may attract pests or be dangerous regardless of how clean the unit is. You shouldn’t store those items in your unit, and it’s always good to ask for a list of restricted items in advance.

3. What are the Access Hours (and Office Hours)?

Not all storage access is available 24/7. Even when it is, you might have to pay extra for that convenience. The facility’s hours are usually listed in two types:

• Gate hours refer to when you can access your unit.
• Office hours are when on-site staff can help you with questions, billing, or emergencies.

Make sure you understand both, especially if you’ll need access after business hours. Also, find out who to call if something goes wrong when the office is closed.

4. Do You Offer Climate-Controlled Units?

Not every item needs climate control. However, electronics, wooden furniture, photos, documents, musical instruments, and anything sensitive to moisture or temperature fluctuations are safer in certain temperatures and humidity levels.

Ask the facility:

• Are the units heated, cooled, and humidity-controlled?
• Are climate-controlled units indoors or drive-up?
• Is there an additional charge?

Even in areas with mild weather, high humidity can cause mold or warping over time. If you’re storing anything valuable or fragile, climate-controlled storage is worth considering.

5. What are the Lease Terms and Fees?

Don’t assume every facility works the same! In fact, the way things work varies quite widely between locations and brands. For every unit you’re interested in, you should always ask:

• Is the lease month-to-month, or do they require a longer commitment?
• Are there admin or setup fees?
• What happens if you pay late?
• Are there promotional rates that increase after the first month?
• Do you have to buy their lock, or can you bring your own?

Facilities might promote a low monthly rate but hide the actual cost in fees or upcoming rate increases. Get everything in writing before you book.

Also, ask how often they raise rates. Some facilities bump the price after 30–60 days.

6. How Can I Make Payments?

Convenience matters, especially for long-term storage or infrequent visits. Consider asking:

• Can I pay online or through a mobile app?
• Is auto-pay available?
• Do you accept multiple forms of payment (credit, debit, ACH)?

These forms of payment are usually much more convenient than in-person or phone payments. And auto payments help you avoid missed payments and late fees. Some facilities will even lower the monthly rate if you pay with auto-pay, so it doesn’t hurt to ask.

7. Is Storage Insurance Required (and What Does It Cover)?

Don’t assume any facility will automatically cover your belongings. While most require some type of insurance, and many provide their own policies at the front desk, you should still ask:

• Is insurance mandatory?
• Can you use your homeowner’s or renter’s policy?
• What does their insurance actually cover, and what’s excluded?

Even with basic coverage, high-value items such as jewelry, art, or collectibles might require a special add-on.

8. Is There Elevator or Lift Access?

Sometimes, you don’t always get a unit that’s easily accessible on the ground floor. If yours is one of those, you'll want to know:

• Is there an elevator or lift access?
• Are carts or dollies available nearby?
• Can you reserve elevator time on busy weekends?

Upper-level units often cost less, but make sure the savings are worth the added hassle. You should also ask if there's a freight elevator big enough for furniture and appliances, not just boxes.

9. Can Large Vehicles Access the Facility Easily?

Whether you're driving a minivan or renting a 26-foot truck, not every storage facility is easy to navigate. When touring the facility, check:

• Are driveways wide enough for large vehicles? Wide aisles and straight shot access make move-in day way easier.
• Are there turning areas for trucks and trailers?
• Do they have vehicle storage for boats, RVs, or cars? Is there added security for them?

10. Are Moving Carts, Supplies, or a Free Van Available?

Certain facilities go the extra mile to make your move-in easier. Ask them about:

• Complimentary moving carts or dollies
• Van or truck rentals
• On-site supplies like boxes, tape, and locks

These amenities can save you time and money and prevent extra trips to the hardware store. Some facilities even include a free moving van for new customers. Definitely ask before you book!

Common Self Storage Mistakes to Avoid

Renting a storage unit can make your move or downsizing project a lot easier, but only if you avoid a few common pitfalls. Watch out for:

• Choosing based on price alone. Cheaper units may lack security, pest control, or climate protection.
• Forgetting to measure large items. Beds, couches, and wardrobes take up more space than you think. Plus, you don’t want to spend time and money to get your dresser and vanity table to your unit only to find out they don’t fit once you’ve arrived.
• Assuming everything’s included. Always ask about rate hikes, insurance requirements, access hours, and extra fees.
• Ignoring banned items. Storing materials like paint, propane, or food can lead to eviction or damage to your stuff.
• Skipping the reviews. Check recent online feedback for red flags about break-ins, billing issues, or customer service.