Smart Move, LLC - A Local Bailey Moving Company
Bailey, NC / Moving services within 60 miles
Booked on 18,537 moves through HireAHelper
4,691 Verified Customer Reviews
Open Today - 6:00 AM - 6:00 PM
21 years in business
Bailey, NC / Moving services within 60 miles
Booked on 18,537 moves through HireAHelper
4,691 Verified Customer Reviews
Open Today - 6:00 AM - 6:00 PM
21 years in business
One of Bailey's Favorite Moving Companies
A Note from HireAHelper
We love working with Smart Move, LLC because they pride themselves in taking care of their Bailey, NC neighbors. After several years moving in and around Bailey we believe you'll love working with them too!
Relocation with Smart Move, LLC
Smart Move Moving & Storage has over 30,000 moves completed! 2018 HireAHelper Dream Team Award. Nationally selected mover for 2020 Military Home Makeover with Montell Williams on Lifetime channel (Marquez family) episode 1. Selected mover for PackRat CEO. Selected mover for PackRat Executives. Selected mover for ArcBest CEO. We have been proudly moving residents since 2004. We are members of the American Moving and Storage Association. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"
Credentials
Licensed Business:
Insured Business:
Uniformed Crews:
Workers Compensation:
MC/State License:
Moving Reviews
Real Bailey area customers. Unedited, unfiltered reviews of Smart Move, LLC.
Karen C
I would highly recommend these movers. They arrived on time and were very professional. Everything was done efficiently and with care.
- Hector.
Thomas M
Eddie and Alonso great job very helpful we'll use again
- Hector.
Benjamin H
They were unable to move my dresser upstairs. Will have to hire someone else to finish job. They damaged my ceiling while moving and broke some plaster. Do not recommend.
- Hector.
Amber G
Disappointing Moving Experience with Unfulfilled Services
I am writing to express my extreme dissatisfaction with the moving services I received on July 12th. I hired this company for assistance with my move and unfortunately, the service provided was far below acceptable standards, leading to significant disruption and additional work for my friends and family.
My agreed-upon start window was between 9:00 a.m. and 10:00 a.m. When the movers had not arrived by approximately 9:50 a.m., I called them and was informed they would be late. At that point, I contacted customer service, and they assured me I would be compensated for any unused time due to the delay.
Despite this assurance, I was charged for three hours of service, even though the movers only worked for approximately 45 minutes once they finally arrived at my second location. After numerous frustrating calls and conversations with several customer service representatives, the company eventually agreed to a refund of approximately $80. This was incredibly disappointing, especially considering I spent around $500 on their services. I honestly was hopeful for a full refund given the circumstances, but that did not happen.
The most frustrating aspect of this entire experience is that the majority of my moving had to be completed by my friends and family members, rather than the professional movers I had hired and confirmed in advance. This company failed to deliver on the services I paid for.
I would never recommend this company's services to anyone, nor will I ever use them again in the future.
However, upon contacting the customer, we were informed that Amber’s husband had already completed the loading and that they wanted us to meet them at the unload location instead. We were happy to accommodate this change.
Following the unload, which took approximately one hour, the customer requested a refund based on the job duration. While our services have a standard two-hour minimum, we provided an $80 refund as a courtesy, despite the fact that we arrived within the scheduled timeframe and were not informed in advance that the loading would be handled independently.
We strive to be fair and flexible, and we feel we handled this situation generously. That said, based on the overall experience, we would not recommend working with this customer in the future.
Gary M
Great crew - no issues.
Darlene R
The team was on time and worked quickly and efficiently. They kept me posted as they were working and made sure everything was satisfactory in each area before moving on to the next part of the job. Would definitely recommend them.
- Hector.
Kathryn P
Excellent communication from start to finish! Angelo and his helper were on time, early in fact, and jumped right in to get started. They both worked hard and were friendly and respectful. When we were done moving the large items to a new household, they then helped move some of the large items already at the household as well, which we really appreciated! I would definitely use them again!
- Hector.
Melissa K
They were on time and worked very hard. It was incredibly hot and they pushed through. Some of the boxes they were unpacking had to be set aside for storage and they were very considerate and made sure they set those boxes to the side. They were extremely polite, making a little small talk as they worked. I would highly recommend these very hardworking guys.
- Hector.
Josh C
Great team, great communication and great service all around. Highly recommend and would use again!
Adrea M
Would refer
Service Area
We handle moves within 60 miles of Raleigh, NC 27603.
We also service the Asheville, Murfreesboro, Charlotte, Washington, Las Vegas, Loveland, Wichita Falls, and Hudson areas - see below for more info.
Service area includes:
Get To Know Us
What can a customer expect after booking with you?
After booking with us, our customers can expect a call to confirm all the details and to answer any questions the customer may have.
What can a customer expect on moving day if they hire you?
On moving day, our customers can expect excellent communication prior to arriving. Also, we will always be on-time, guaranteed.
How should a customer prepare for moving day?
Our customers should prepare by letting us know all the details of their move so we can give the best options and tips to make their move seamless.
What types of moves have you handled?
We are experienced in and ready to handle local moves, long-distance, residential, commercial, office, military, and jobs requiring 50+ movers. We handle nationally selected VIP moves.
What's your favorite part about being a mover?
My favorite part about being a mover is meeting new people everyday. Some of these relationships have lasted over 15 years!
What training do you provide your crew members?
Our training consists of live experience at our warehouse before going in our customers' homes.
Smart Move, LLC Moving Photos
Local Mover Policies
Same Day Moves
We charge an extra 20% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We refund up to one unused hour over our min..
Extra Hours
We can always stay at least 2 hours over the prebooked time.
Moving Equipment
Hours
| Sunday: | 6:00 AM - 6:00 PM |
| Monday: | 6:00 AM - 6:00 PM |
| Tuesday: | 6:00 AM - 6:00 PM |
| Wednesday: | 6:00 AM - 6:00 PM |
| Thursday: | 6:00 AM - 6:00 PM |
| Friday: | 6:00 AM - 6:00 PM |
| Saturday: | 6:00 AM - 6:00 PM |