Smart Move, LLC - A Local Bailey Moving Company
Bailey, NC / Moving services within 60 miles
Booked on 18,116 moves through HireAHelper
4,574 Verified Customer Reviews
Open Today - 6:00 AM - 6:00 PM
21 years in business
Bailey, NC / Moving services within 60 miles
Booked on 18,116 moves through HireAHelper
4,574 Verified Customer Reviews
Open Today - 6:00 AM - 6:00 PM
21 years in business
One of Bailey's Favorite Moving Companies
A Note from HireAHelper
We love working with Smart Move, LLC because they pride themselves in taking care of their Bailey, NC neighbors. After several years moving in and around Bailey we believe you'll love working with them too!
Relocation with Smart Move, LLC
Smart Move Moving & Storage has over 30,000 moves completed! 2018 HireAHelper Dream Team Award. Nationally selected mover for 2020 Military Home Makeover with Montell Williams on Lifetime channel (Marquez family) episode 1. Selected mover for PackRat CEO. Selected mover for PackRat Executives. Selected mover for ArcBest CEO. We have been proudly moving residents since 2004. We are members of the American Moving and Storage Association. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"
Credentials
Licensed Business:
Insured Business:
Uniformed Crews:
Workers Compensation:
MC/State License:
Moving Reviews
Real Bailey area customers. Unedited, unfiltered reviews of Smart Move, LLC.
Joe S
Guys were phenomenal. Fire alarm went off just as we were starting, shutting down the elevators, but they were proactive and kept moving stuff out of the apartment towards the elevator so it could go down once it unlocked. Extremely courteous, exceptionally helpful, could not recommend them more
Archie B
Extremely hard working young men.
Zeno and Demarcus were professional and courteous.
I highly recommend them!
Charles G
Jamil & Desmond were great. They called to let me know they were on their way, showed up on time and knocked out the unloading of my pod in about 90 minutes. They even had time to help us put together some furniture. Highly recommend these guys.
Dan K
First the good news: The movers, Jamil and Desi, did a terrific job. They were professional, hard-working, and showed great care in protecting our furniture and belongings. They worked as long as they could, but we needed to have another POD delivered in order to complete the job.
They said they would be happy to come back, but I needed to speak to their boss to arrange it. I spoke with Thomas Kirby, their supervisor at Smart Move. He said he would have movers back again the next morning, April 26, between 8-9am. I was pleased.
Now the bad news: The next morning they didn't show. I called Thomas Kirby at 10am to enquire and he said they wouldn't be there until 1-2 pm. No one showed up then either. At 3pm, I again called Thomas Kirby and he said he would check on them and call me back. He didn't call me back. I called again at 4pm and got voicemail, left another message and waited. Nothing.
Shortly thereafter, I called the number for Smart Move and spoke to a woman who tried to investigate. She got Thomas Kirby on the phone and he became argumentative, said he didn't remember even speaking to me, and said they would not be coming! This I already knew.
So, we spent the entire day waiting for the movers to come. If Thomas Kirby had communicated this to me earlier, I could have tried to make other arrangements. Instead, he blamed the whole situation on Porch Moving, saying that they "dropped the ball," then continued shouting at me. His rude, unprofessional attitude made me furious.
I reached out to Hire-A-Helper to try to find a mover to come on Sunday, April 27, and thankfully, they were able to get me hooked up with One Direction Moving, who completed the job for us.
That said, we want to sincerely apologize for the frustration and inconvenience caused by the breakdown in communication and the missed follow-up appointment. This is not the level of service we aim to provide, and we're genuinely sorry for the time you lost and the stress it created during an already demanding process.
We take full responsibility for the miscommunication and the unprofessional behavior you experienced. Please know that your feedback has been taken seriously, and we are actively addressing this situation internally to ensure it does not happen again. Every customer deserves clear, respectful communication and reliable follow-through, and we clearly fell short in this instance.
We’re grateful that HireAHelper was able to help you find another team to complete the job, and we appreciate your patience throughout the ordeal. If there's anything we can do to make this right or regain your trust, please don’t hesitate to reach out directly. - Hector.
Alex W
Let me just say, this was the best moving experience I've ever had. The crew came early and with an extra set of hands, got right to work, and did all the wrapping and heavy lifting. Literally took such great care of all of my furniture and moved so quickly. Then, when the storage company picking up the container decided to show up an hour and a half early?!?! These guys managed to get everything loaded efficiently and quickly so that we made it before they had to take the container away. All very positive, polite guys and so easy to work with getting the whole 2 bed/2 bath apartment packed in 2 hours! Crew was Daniel, Elijah, Ben, and Ramzey, these guys are amazing
Paul K
Very punctual, careful, courteous, and pleasant. Will absolutely use again.
Adam H
These guys were top notch. Would absolutely use them again!
Angelica M
They seemed a little slow but we know loading is challenging.
Your input is valuable to us as we continually strive to improve our services. If there is anything further, we can assist you with, please don’t hesitate to reach out. - Hector.
Katrina S
They were terrific! No complaints!
Robert R
My crew of four did not call before they arrived. They did ok but failed to wrap some furniture towards the end. Cell phones were out quite often. Could have been dressed more professionally. We’ll see how the PODS unload. Just an ok job.
Please know that we take your observations seriously and will be addressing them directly with the team involved. Our goal is always to provide a seamless, professional, and respectful moving experience, and it’s clear we fell short in this instance. - Hector.
We truly appreciate your honesty, as it helps us improve and better serve our customers. If there is anything more we can do to address your concerns or assist with the remainder of your move, please do not hesitate to reach out to us directly.
Thank you again for your valuable feedback and for giving us the opportunity to make this right.
Service Area
We handle moves within 60 miles of Raleigh, NC 27603.
We also service the Asheville, Murfreesboro, Charlotte, Washington, Las Vegas, Loveland, Wichita Falls, Mesa, and Hudson areas - see below for more info.
Service area includes:
Get To Know Us
What can a customer expect after booking with you?
After booking with us, our customers can expect a call to confirm all the details and to answer any questions the customer may have.
What can a customer expect on moving day if they hire you?
On moving day, our customers can expect excellent communication prior to arriving. Also, we will always be on-time, guaranteed.
How should a customer prepare for moving day?
Our customers should prepare by letting us know all the details of their move so we can give the best options and tips to make their move seamless.
What types of moves have you handled?
We are experienced in and ready to handle local moves, long-distance, residential, commercial, office, military, and jobs requiring 50+ movers. We handle nationally selected VIP moves.
What's your favorite part about being a mover?
My favorite part about being a mover is meeting new people everyday. Some of these relationships have lasted over 15 years!
What training do you provide your crew members?
Our training consists of live experience at our warehouse before going in our customers' homes.
Smart Move, LLC Moving Photos
Local Mover Policies
Same Day Moves
We charge an extra 20% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We refund up to one unused hour over our min..
Extra Hours
We can always stay at least 2 hours over the prebooked time.
Moving Equipment
Hours
| Sunday: | 6:00 AM - 6:00 PM |
| Monday: | 6:00 AM - 6:00 PM |
| Tuesday: | 6:00 AM - 6:00 PM |
| Wednesday: | 6:00 AM - 6:00 PM |
| Thursday: | 6:00 AM - 6:00 PM |
| Friday: | 6:00 AM - 6:00 PM |
| Saturday: | 6:00 AM - 6:00 PM |