Tip Top Movers - A Local Durham Moving Company

Scheduling a moving service can be likened to scheduling a hair appointment in that there are typically customers before and after a customer’s appointment, so it’s important to perform the service within the allotted time. The caveat with moving is a customer cannot see our next customer who is eagerly awaiting our arrival and wants us to arrive on time like we did with them.
This was a 2-hour move, which we extended to 2.5 hours because we were 30 minutes early, not just on time as it was suggested. We cannot remain beyond our scheduled time commitment if we have another customer following the appointment, and this was the case. I was not rude; however, admittedly I was frustrated. I was frustrated because we had spent 40 minutes trying to make an oversized sofa fit that my 15 years of experience told me was not going to fit when my time could have been spent more efficiently unloading the other items and placing them upstairs. We chose to stay an additional 30 minutes because I wanted to make sure that all of the items were unloaded from the pod, which we were not obligated to do once we had met the 2-hour window.
As a homeowner, I am conscious of maintaining the investment of one’s home. Having worked in construction, I am aware that sheetrock will yield to a harder surface, which is why I forewarned the customer of the potential damage of trying to make an oversized sofa fit into a space that is too small. Despite my forewarning that the oversized sofa would not fit into this space, the customer agreed to accept all responsibility.
Even after the customer accepted all responsibility, I returned the next day and used compound to cover the surface scratches, as I told her I would the day of the move. Moving is my livelihood; it is a full-time commitment. As such, I am passionate about not only performing a move but performing it at the highest quality and staying within the scheduled time. It is disappointing to go above and beyond and receive an imbalanced review. To that point, as a customer, I would never tip someone I was dissatisfied with and I would have a conversation at the time of service communicating my dissatisfaction. That was never done, and when I left the customer was happy.

- Tip Top Movers