Big Guy Moving
Our customer review rating is:
4.6 stars on HireAHelper.com
Make a reservation online:
- check our availability - instantly! We regularly update our schedule on HireAHelper.
- Secure your reservation. You aren't charged until 24 hours before your move.
- no cancellation fee if you cancel more than 24 hours before the job's start time.
NOTE: We just provide moving LABOR. We're assuming you're bringing the truck.
|Sunday:||8:00 AM - 5:00 PM|
|Monday:||8:00 AM - 5:00 PM|
|Tuesday:||8:00 AM - 5:00 PM|
|Wednesday:||8:00 AM - 5:00 PM|
|Thursday:||8:00 AM - 5:00 PM|
|Friday:||8:00 AM - 5:00 PM|
|Saturday:||8:00 AM - 5:00 PM|
If you would like us to bring any of the equipment listed, make sure to put this request in your order details when placing your order. If additional fees are listed for this equipment, you must arrange payment for these items directly with us after your order is placed.
- Furniture dolly:
- 2 style flat and double barred [upon request, no fee]
- Hand tools for assembly:
- [always included, no fee]
- Hand truck:
- We carry 3 style dollies on the truck. [upon request, no fee]
- Plastic wrap:
- We over protect your furniture and stretch wrap is the safest way to do it. [flat price, $15.00]
- [flat price, $15.00]
75 Customer Reviews:
These reviews are from past customers who booked Big Guy Moving through HireAHelper. Once the job is completed, each customer has the opportunity to leave an unfiltered, uncensored rating. Service providers have an opportunity to respond to these reviews if they choose.
Could not have been a better experience! Everything went off without a hitch. The coordination between Debbie in the office to Scott and his team was FANTASTIC! Oh, let me also mention - the team was so polite, considerate and helpful during the move. I felt like I was being moved by family and friends! This is the second t…Read Moreime I have used HireAHelper and first time with Big Guy Moving. Both were great experiences but if there ever was a need I would certainly choose Big Guy Moving over any other options no matter what the cost! Thank you Big Guy Moving for making this a STRESS FREE experience!
They were somewhat late, mainly due to weekend traffic and distance to the residence. They did work hard to complete the unloading of the truck. Although it was hot that afternoon, they worked steadily and only took a 5 minute break after an hour. They were very couteous and did a very good job. I would use them again.
Terrance and his partner did a great job. They were extremely efficient and loaded my truck perfectly. They called in advance to make sure I was ready, arrived on time and finished the job on time. When I arrived at my destination (over 700 miles away), everything was still in place. I would definitely recommend Big Guys Mov…Read Moreing. Great experience!
It Guy Movers unloaded a 16 foot truck for our move to Florida into temporary storage. We arrived a day early and the were very accommodating to reschedule the unloading with very little notice. The two big guys were very professional and courteous and got the job done quickly. We are glad to have found and then worked with the…Read Morem.
Big Guys picked up my move through Hire a Helper when another company fell through. HAH was fantastic and would recomend using. Big Guys jumped on the move and were fantastic as well, particularly when it was a short window to reserve the move. Now for the icing on the cake...Terrance and James. They were polite, considerate…Read More of my belongings and man did they work!! A full flight of stairs, 80° and the sun baking the container to unload. Awesome experience and would highly recomend. FYI - I'm rather difficult to please but theses guys delivered!!!
Couldn't be happier with Big Guy Moving. They called when on their way and arrived exactly at the time quoted. They quickly reviewed my inventory, asked my priorities and got directly to moving my items into my PackRack. They didn't stop until they were done and got all of my items into the 16 foot box completely impressing me…Read More with their skills, manners and professionalism. I would highly recommend Big Guy Moving!!
We needed help the very next day, booked the service online in the afternoon, got response within the hour and the following morning two guys were there ready to work. Those two guys that came to the house were prompt, efficient, friendly, and very courteous. I would use them again in a flash and recommend them to others looki…Read Moreng for help. Problem solved!!
They told me a day and time but kept calling with delays had to pay for extra day for a u-haul truck because if it . BROKE my bed and then told me I can buy wood glue to fix it because it was on the inside. I then said I have gorilla glue he said even better. I was told they would have everything (tools straps ) well I had to s…Read Moreend my daughter to Buy the things to tie my furniture down with. They took 1 bed frame down to the truck together I would never use them again My stuff was Already packed and wrapped 2 bedrooms ready to go and it took them 5 HOURSShow Response
My name is David, I'm owner of Big guy moving and I was the guy that helped Miss Roberta. This review is really far off course. We were asked by the customer to reschedule for the following day and we agreed. Her move was a 2 bedroom home on second floor going to inside storagr. She had a captains bed and it needed a special star screw that we didn't have. That is the only reason we carried it to the truck as one piece. The piece she said is broken we pointed out to her before starting.
~ Big Guy Moving
Steve and Scott arrived on time and with a very professional attitude. The guys worked tirelessly for the two hours we originally hired them for. Scott was amazing at keeping track with me on the inventory of the container. Steve was such a help to my husband. I would most definitely recommend this company and their prices were…Read More the best of all the companies. Thanks guys for a fantastic job.
Scott, Norman and Mark were excellent!! They collectively and individually went above and beyond all of our expectations!!! They worked together as a cohesive unit, and always very upbeat, helpful and informative as they worked. Thank you for putting together an excellent and responsive team!!
Overall, the loading of our truck itself was ok. The guys who did it loaded the truck quickly, efficiently and without breaking stuff. That said, it was about six and a half hours late. Due to weather, the initial timeframe was delayed about 2 hours. But, it took me calling to find out about it. Then, I was repeatedly told …Read More"just another hour or so" a couple of times. Delays kept mounting and a 1-2pm move became a 7:45pm move. The communication during this process was lacking, to say the least. At one point, I was told that my phone number got lost, so it was a good thing I called to check. As you'll know when you're moving, loading the truck is half the battle - once that ends, you still have to clean, get the odds and ends and what not. It was 1:30pm before we finished all of that, when the movers finished at 9:45pm. Disappointing to say the least. Thankfully, Hire a Helper did a wonderful job advocating on my behalf and helped us get an appropriate refund for the very inconvenient delays.
I would absolutely recommend Big Guy Moving. They replied to my request promptly. Derrick and Bobbi, my movers, were fantastic! They were extremely quick and worked miracles with my POD space! They saved me so much money on how well they packed everything up. They also took great care and wrapped up my larger and breakable items…Read More. Thank you so much!
Bob and Greg were completely awesome! They assisted me backing up my truck with trailer. They got the job done super fast under the allotted time despite having my kids "help". They were extremely patient, respectful, efficient, careful and fast! I'd request them again in a heart-beat.
Greg and Justin were fast, efficient, and extremely polite, did the job just how I asked and were quick to ask for clarification or instruction rather than just putting things down and leaving them where they lay. Unloaded a tightly packed 16' Penske truck into a second floor walk-up apartment in only two hours. Would hire them …Read Moreagain in a heartbeat!
They were an hour and a half late due to an earlier move taking too long, so by the time they had got there I already unloaded 75% of the truck. They did the rest in roughly 30 minutes, but had to talk with both David (Big Guy) and hireahelper to negotiate the fee down from the required 2 hour min. charge. This is nothing agai…Read Morenst Big Guy, though their scheduling seems to need some work, but the customer should not have to pay $200+ dollars for a 30 minute job because the movers were late. Ultimately, they both negotiated down but still paid $130 for a half an hour.
These guys don't play! We hired them for 2 hours to unload a 26" 70% well-loaded 30% crazy loose crap truck. They managed to move quickly without making a single scratch or dent on our property. With a very positive demeanor, focused approach, and efficient effort, I would highly recommend them to all!
Choosing this company was one of the worst decisions I have ever made. The owner, David Mendenhall, does not do what he has promised in his company "description" on this site. I never received a call from him. I called him THREE times. The first time I called, he said he would call me back, because he was busy, and he did not. T…Read Morehe second call, I left a voicemail and did not get a return call. The third call, he again tried to say he would call me back because he was busy but I said "no". I asked him at that time if the movers would come prepared with plastic wrap (to protect my furniture) and tools. He assured me that, yes, they would come prepared and that I would be "well taken care of". The day of my move, the laborers called to ask if they could arrive early (11am. I scheduled them to arrive between 12p and 1p.). I explained that I was not ready for them and asked that they arrive at the originally set time that I requested. They arrived early anyway and showed up with their hands in their pockets. I asked if they brought tools and plastic wrap. They said, "No. Our boss told us this was a two hour "hand job"." Nice. I was not happy. I went to great lengths to ensure they would come prepared. One of the men called David Mendenhall to ask about the mix-up. After the call, he informed me that he was in trouble and was "yelled at" for not being prepared. He then commented aloud that he was already looking for another job. I then phoned David Mendenhall. He said the laborers "should have come prepared". He told me that they were instructed to go back to their base location and get tools and plastic wrap. Their location was more than an hour away from where I was. I was on a time schedule and needed to proceed with the loading of the truck that I rented (by this time it was after 12p and we needed to get going). I then got a call from a woman in their office. She confirmed they were supposed to come back and get the items needed. I explained I did not have time for them to do this. I suggested they drive to the Home Depot, close to my apartment, and buy plastic wrap and they could be reimbursed by the company. She refused that as a viable option. I told these guys that I had blankets, rugs, sheets - plenty of material to protect my furniture and TVs. I said we would work together and use what I had to get the job done. FOUR hours later, the 24' truck had been packed within 12" of the door. It was not packed floor to ceiling and I still had boxes and other items to load. I do not move every day. It is not my job to know how to properly pack a truck - precisely why I hired them! I did not realize the magnitude of their poor packing job until, after they left (it was Friday and they had plans so they had to go) when I attempted to load the remaining items myself (I am a single mom. Three flights of stairs. It was getting dark.). It was impossible. I was due to leave town that evening around 6pm and drive 5 hours to my new home. That did not happen. I could not keep my deadline. The next morning, I phoned the owner, David Mendenhall, to give him an opportunity to make things right. Perhaps send a couple men out to rearrange things and finish helping me properly. His response was unacceptable and completely unprofessional. He told me he was having a "bad day". I let him know that I, too, was having a bad day and bad experience overall with HIS company. He then proceeded to yell every profane word ever spoken into the phone at me. Calling me a *****. Saying "F**K YOU" to me. I hung up on him. I apologize for leaving such a long, detailed review. It is very important to me that this never happens to anyone ever again. This man and his company made my out-of-state move a complete nightmare. I ended up hiring two other people that morning to come out, unpack and then repack the truck. They could not believe the inept job that was done by David Mendenhall's men. These two wonderful, knowledgeable people repacked my truck with the items originally packed with 10' to spare for the rest of my items that needed packed. They packed those items also and did it in just two hours. I urge you to not use this company. As I said, it was a nightmare. Also, when I got to my destination and started seeing my furniture - they damaged almost everything in some way. Even after I provided them with blankets, sheets and rugs for protection. Horrible.Show Response
We at Big guy moving strive to make every customer a happy one, unfortunately we could not make Miss Rodgers happy. The above statement is not truthful, look at all the other 60 5star reviews and you'll see, that we always go the extra mile for our customers. I
~ Big Guy Moving
The two guys did a great job unloading my truck and unloaded extremely fast. They got my 16 foot truck unloaded in about 1 hour 15 minutes into my second floor apartment. I totally didn't expect them to work that fast and they even helped me put a few things back together. I would definitely use their service again if I moved to…Read More a different location in Jacksonville.
Big Guy rescued us when another service did not accurately pack our PackRat Pods. They came promptly, unloaded a 16' and an 8' pod. They then reloaded them appropriately all within an hour and 20 minutes. They were respectful of our belongings and I would definitely use them again. Marianne Wilson Jacksonville FL
We used this service 2X in 2 weeks. We got different guys the 2nd time even though we requested the 1st 2 guys because they were so good. Surprisingly, the next 2 guys were great! All of them worked so hard at a very fast pace and were very respectful in every way!!!! Very pleased with the service & would definitely recommend…Read More.
The two helpers that helped us load our storage pod were on-time, hard-working, and totally professional. They knew what they were doing and loaded our furniture in an amazingly short period of time. I would hire this company every time I moved!
The men you sent, Joe and Jason, were excellent ! They knew what they were doing, planned well and were courteous and carefull. I was very impressed with the men's efficiency and manner. Could not have been any better pleased. I would like to have both of them back to unload this week at the new location on the 6th of june whi…Read Morech has been scheduled with you. Sincerely, Cleve Scarbrough Ponte Vedra Florida
Being in Logistics for over 30 years it is comforting to know that companies like this take pride in what they do! Very Professional, I would use them again. Sincerely, Ronny Gonzalez National & International Moving Specialist Certified Moving Consultant (CMC) Registered International Mover (RIM) Certified Office & I…Read Morendustrial Consultant (COIC) MoveLogix LLCShow Response
Wow, thank you Ronny. It has always been our goal to provide excellent service to all of our customers. We appreciate you leaving this review.
~ Big Guy Moving
Two men showed up on time, were polite and worked hard to assit in unloading and placing furniture in the new apartment. They took special care in handling our antiques and fragile items and were all we could have hoped for. We would definitely use Big Guy Moving again. Thanks, Al J
They showed up pretty late due to a delay at a previous job. This bothered me at first, but I quickly got over it when I saw what a great job they were doing. They handled our stuff with care and worked quickly and efficiently. They were also good about watching the clock, so I didn't have to. They didn't attempt to get more…Read More time than I had already paid for. I would definitely hire them again in the future!
I would NEVER recommend this company to anyone. It was the worst move I have ever experienced in my life. I have moved many times and have helped other friends and family move. No other moves comes remotely close to this horrible one. Two goons showed up and treated my posessions like garbage. They banged up my walls and did not…Read More have the professionalism to tell me. They did not properly secure items in the truck. They were not movers, they were goons. The goons were weak and struggled with regular sized items. I told Hire-A-Helper in advance of one piece of furniture that I considerd to be heavy but they did not send another person to help them. Two gorillas could have done a better job. If want sneaky, unprofessional, damage causing, slow, weak goons for your move, call them now.Show Response
This is a response from the owner of Big guy moving. I have visited with Werner and looked over the items that he said were damaged. It was a couch that was to long to fit up the stairs but he insisted saying"He didnt care how we got it up there,just get it up there. My guys told him many times of the damage that would occur. He was hassling my guys the entire they were there. I even had to make a call to him to ask if he can let the guys do there job, but he insisted that he knew better
~ Big Guy Moving
I was very satisfied with the actual workers that showed up to do the job. they performed excellent but I have problem with the company management being upfront about the status of there people. I was not able getthe container unload on the day schedule but I informed them that to try to perform this task so late in the day was …Read Morefeasible, because the parking would be full and moving furniture around other residents vehicle would be risky. I reschedule for the next day and they two workers did an excellent job.
Our experience with Big Guy Movers was absolutely great! They were polite, respectful of our home, and demonstrated professionalism from start to finish. The men worked quickly and efficiently, handled our belongings carefully, and placed everything just where we needed it. We are 100% satisfied and highly recommend their servi…Read Morece.
A Big THANK YOU to Larry and Matt- our movers! They were fantastic!! Big Guy Movers gave us an hour window of when they would arrive and we received a phone call from them at the beginning of that window time to let us know they would be there in approx 30 minutes! They were on time and ready to get started upon arrival! They we…Read Morere amazingly fast at clearing out all of our things and they were respectful of our property and all of the things we were moving! I would recommend using Big Guy Movers to anyone looking for help in the area! They were awesome!!
The movers were late. Was told 9:30 but didn't show up till 12 because the office had to call 2 guys in on their day off. Once the guys got here, they did a great job unloading the truck and they were fast. Doesn't seem like there is much communication between the office and movers.
Over scheduling the work crew by the office making our move time a little late was the only down fall to the actual move. The two guys showed up and were prepared for the move. They loaded our truck in very professional manner and were respectful with my house hold goods. I was concerned about them being tired from their prev…Read Moreious move. They worked hard and assured me that they would take their time which they did. Our movers at the unloading end were complimentary on the packing of the truck. Paul S.
The workers I had reserved (with another firm) did not come, so HireAHelper was able to get me two helpers through BigGuysMoving that day. It was obvious to me that Taurus and Derek knew what they were doing. They worked non-stop, were careful with all the furniture, were polite, and in every way satisfactory. I especially appre…Read Moreciate that they were willing to add my job at the last minute to their other booked jobs.
The staff was extremely professional and they worked hard. They were very sensitive to our belongings and treated it as though it was their own furnishings. I would recommend them to anyone. They were on time, very helpful and trustworthy.
I hired Big Guy Moving for a 3 ;mile move on September 20, 2011. The two guys, Derrick and Bobby arrived ON TIME, at 1000! They came into the house and looked at what needed to be moved and decided that I had gotten too small of a truck, but "not to worry, we can do two trips." They immediately got to work, efficient with rem…Read Moreoving items that they were going in the truck first, so there was none of my furniture waiting in the driveway to be loaded. They handled my furnishings with great care, wrapping and padding fragile items. I decided to let my husband go to his doctor's appointment and hoped I could handle this move on my own with the hired help. I was afraid that I might be too much for me to handle, but Derrick and Bobby couldn't have been nicer and professional, "yes ma"ams " and "no problems." all day long. When we got to the new house, I asked if they could move a few items that were already there upstairs for me, and again, "no problem,ma"am." My husband, not feeling well after his trip to the doctor, was very impressed with the professional manner of Bobby and Derrick, and felt like we were in good hands, In the middle of the move I received a call from the boss man (sorry, I cant remember the name), wanting to know how the move was going and how the guys were doing....IMPRESSIVE!!! I could go on and on, but in summary.....this company was awesome and the guys were fantastic! I would 100% reccommend and use this company again! Thank you Bobby and Derrick! P.S. I did go over the planned three hours by two hours and was charge a reasonable fee...no bait and switch and since I rented the truck, there could not be "hijacking" my belongings. A great way to run a moving business.
Big Guy Moving movers were excellent in moving heavy items for my mom and sister. They raved about the great job the movers did which made my day because they were taking my place! The whole process worked well for us. Good communication from hireahelper.com and a job well done.
The helpers were courteous and careful with our personal items. They were done in about an hour. However, they were not on time, which did cause us some undue stress. They explained the helpers that were supposed to come were in an accident and the other two that were coming instead said they would be there at 10 A.M. (orig…Read Moreinally it was 9 A.M.) They didn't arrive until 10:45 A.M. and if we had known that they were going to be that late, we would have been able to go and get some breakfast. We had another appointment at the home at noon, so needless to say we had nothing to eat until 1:30 P.M. that day. Was not the best experience.Show Response
Gordon I want to apologize to you and your wife for the inconvienance that you guys were put through. We our a company built on a strong foundation of great customer service. We always go the extra mile for our customers. This time there was a few hurdles that we did not get over in time. We will make it up too you.
~ Big Guy Moving
Not dependableShow Response
I have to say that I disagree with this statement. We were scheduled to load your boxtruck at 8am and we called before to let you know we were on our way. We showed up an time and had your load safely completed in a timely manner. You even tipped my guys $30 a piece. I understand that we scheduled a move later on that night cause we had done such a great job,but there was a problem. It had rained and thundered all day long and I sent my guys home for the day due to unsafe conditions. Im sorry.
~ Big Guy Moving
The morning of my move, their truck broke down, delaying their first job of the day, and pushing my move back by four hours ... but Big Guy Movers went SO FAR out of their way to compensate for the mishap, that I was left completely satisfied!! They sent me an additional mover for free to help speed along the process because of …Read Morebeing late, one of the managers personally came by to meet me and apologize, and everything was moved in much less time than I anticipated. I was even refunded for the time that was not used (most movers won't do this, and I don't know if it's customary for them or if they were just being so nice to compensate - but either way, they were very accomodating!). The movers were friendly and polite, very organized in the way they performed their job, and were open communicators. These people care about their business and went to the full extent possible to ensure that I was properly taken care of and satisfied. Despite the unforseen delay which was out of their control ... my move went fantastic! I would certainly recommed them to anyone who is looking for a moving company that understands the true meaning of customer service and is thorough, quick, and friendly!
Fast, efficient and courteous. Were running late and called to tell me so I wasn't waiting. Thanks for the help!Show Response
Thank you for your understanding. We are so glad that everything went great. We look forward to hearing from you soon for your next move.
~ Big Guy Moving
The movers were quick, friendly, and efficient. They did show up late but it was due to one of the movers getting hurt at the previous job so I don't hold that against them. When they did show up, they were terrific. They not only got everything loaded quickly but they went out of their way to help out with some issues li…Read Moreke getting a couch and loveseat to the trash and even recommended some good restaurants in the area we moved to. They may have been a bit pricey but I'm not an expert on what a typical move costs so I can't really say. Regardless, they were worth the price and not only would I use their company again, I've already recommended them to someone else.
Movers were very fast and courteous. They ran into a storm at the end of my move and still kept working hard. They did rush a bit, but still got the job done. Very polite, very aware of fragile materials, and willing to do any special requests to set my mind at ease. I will need a moving crew in 6 months, and intend on u…Read Moresing this company again.
They were wonderful and we could not have made this move without them...what a great crew...fast and pleasant...would highly recommend them and would definitely use them again..thanks, guys!Show Response
Thank you for taking the time to write a review.
~ Big Guy Moving
This moving company was awesome! The original moving company I hired had a guy call in sick and this moving company was there within an hour. The guys that moved my stuff were excellent. They had a good attitude and did not mess around. They had all my stuff in the truck in 1.5 hours!! You guys were great!! I highly suggest hiri…Read Moreng them!!Show Response
Thank you for taking the time to do a review.
~ Big Guy Moving
Big Guy Moving is based in Jacksonville Beach, FL and covers a 40 mile radius. Travel fees are included in the prices you see.
Service area includes:
- Atlantic Beach
- Doctors Inlet
- Fleming Island
- Jacksonville Beach
- Neptune Beach
- Orange Park
- Ponte Vedra
- Ponte Vedra Beach
- Saint Augustine
- Saint Johns
Licenses & other Business Information
Big Guy Moving has listed their business credentials below. These range from local licenses (like a city business license) all the way to federal ones (like an MC number.) HireAHelper requires that moving labor providers operate within the law. Sometimes service providers make an extra effort to provide features like background-checks, uniformed crew members, or commercial liability insurance. These are the types of credentials you'll see below.
Verified - This badge means Big Guy Moving has gone the extra mile and submitted proof or documentation of this credential. HireAHelper staff has reviewed and verified the document.
|Issuing city||Jacksonville fl|
|Policy number||Available Upon Request|
|Policy issuer||State Farm|
|I offer uniformed crew members :||Yes|