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Rental Truck Help LLC ( Moving Labor Only )

(4.7 out of 5 / 399 reviews)

Mckinney, TX / Moving services within 40 miles

Booked 1,714 times through HireAHelper

399 Verified Customer Reviews

Open Today - 6:00 AM - 11:00 PM

15 years in business

Mckinney, TX / Moving services within 40 miles

Booked 1,714 times through HireAHelper

399 Verified Customer Reviews

Open Today - 6:00 AM - 11:00 PM

15 years in business

About Us

1.(FREE TAPE, PLASTIC WRAP, AND ROPE) We bring our own tools, dolly, and a 4 wheeler, also pro lifting straps to help assist us on every move (No charge for all that). We want every customer to have the opportunity to get the job done right. 3. Track record with Pods, Pack Rats and Budget trucks and can load and/or unload your other Rental Trucks or ABF styled semis. Furniture pads are your #1 friend. We bring special furniture pads for Pods and on all jobs now it's for loads. Our pads are double ply 60x72 just a big as the cloth pad great for one way use cost is (Only $3.99 per pad if you want them). We bring 3 bundles of 25 and only charge what you use. And if you have Marble tops or Glass please keep extra boxes to use to protect these items. We try to carry some used boxes from previous customers but that's limited and not guaranteed we use the pay it forward method. Remember you booked a time slot we can't get back. We do multiple Apartment Moves and Private Estate moves as well. For more detail's just read below. STRETCH WRAP IS USED ON COUCHES AND LOVE SEATS AND RECLINERS IF CLOTH (unless it's going to be over 14 days then it needs to padded first as well). NOT ON OTHER FURNITURE. IF OTHER FURNITURE IT WILL NEED TO BE PADDED FIRST. Have trained employee's and won't overbook or share our employees with movers you didn't choose (imagine canceling your old movers to find them come back with another company its big in DFW area) not with us, no worries. Choose wisely. WE ARE NOT A DAY LABOR COMPANY. 2-Crew members can handle 1-3 pods or up too one 26ft Abf truck per day. Over 10 years experience. Remember if your just browsing put in your move date. Don't forget to pick some hour's (always book a good amount of time you). And remember your not movers we don't talk about time on the job. Be prepared don't make any dinner dates. Also as a reminder Piano and Safes are extra. We bring a special mini ramp for pods and pack rats. Allows us to load faster up and down the end of pod with dolly. Better for your bigger moves such a loading a pod or pack rat container, or a load, and unload in same area with your rental truck. We just like to use it. Very efficient. Box tv's to flat screens. Treadmills to elliptical's. Safety and safely is key. We moved it. With pods you get a crew leader that ties off every 4ft. Same with pack rat container. If you don't have furniture pads please request from us. Typical 16ft pod uses 30-60 pads. $3.99 per one-way double ply paper pad(our pads and includes our tape) vs $7 dollars cloth pad. It's adds up but saves the furniture. We just want to get it loaded right. We're more into loading. We are ready to go. If your not sure where to start. We do not do specialty services such as putting together items that are brand new in box, like desk, tv stands, shelves. So no NIB items. We only see NIB items maybe 3 times a year out of 1000 of moves. *We bring the pad's because of the many situations where we run into a customer who has no pads. We can't be pro's if your not ready for us. Our paper pads our much cheaper and last for a one way trip. 30 cloth furniture pads can cost over $200. You could get over 30 paper furniture pads for less then $120 with us. And they are the same size. We always have them on site if needed. Don't get us because of our low prices. Get us because you want it done right. Remember you may need extra hours. We don't throw and go. Our normal rates for a 2hr mini for 2-crew members is $299.00 We have cut our rates for 2020 our lowest ever. Thanks, remember our crews would not work for just an hour, they get paid a 2hr minimum as well. We get silly request about hr job's, those are fine but you pay the minimum. Also we have customers that have no clue how to run a moving business. If you book say 3 or 4 crew members, you get a crew leader, an assistant to crew leader a small item carrier and box and padder (padder depending on load or unload) Some people think you get 3-4 crew leaders that does not work. Thanks so much. I hope we covered it.

Credentials

Licensed business:
License number
802214147
Issuing city
Austin, Texas
Insured business:
Policy number
Available Upon Request
Policy issuer
Texas All Risk General Agency, Inc
Uniformed crews:
I offer uniformed crew members :
Yes
Workers compensation:
Policy number
Available Upon Request
Policy issuer
None required

Moving Services

Move Help

Day Labor

Reviews

Real Mckinney area customers. Unedited, unfiltered reviews of Rental Truck Help LLC ( Moving Labor Only ).

4.7
399 reviews
84%
8%
4%
4%
1%

Michael B

(2) 4/5/2020 Fort Worth

YOU GET WHAT YOU PAY FOR. The lead mover ignored my explicit instructions for handling an antique dining table. He dismissed my instructions with, "I move tables like this all the time, I know what I'm doing [paraphrased]." They broke three of the six legs. With that, they lost their tip and their 5-star review, but I knew the risks of leaving my antique in the hands of a cheaper-end moving company. It would have ended there, but the guy decides to come back into my home to defend himself and try to argue with me about how it wasn't his fault. This behavior was unacceptable; I had to kick him out of my house. And that's how we got down to a 2-star review. They avoided a 1-star review for their fast, efficient work. If you're moving a bunch of unbreakable, unimportant things, then these guys will do it fast and cheaply. Avoid them if you are worried about anything breaking.

Mover's response:
I actually agree with this customer because the one step that was missed was the movers didnt call me before moving it and we dont move tables like that all the time, those are rare items and usually fragile and not on the job, however customer said that was not needed special attention he just wanted to get done in the 2 hours. Our movers should not have touched this before calling me. They loaded it correctly given if was in good condition. The customer mention he had already fixed 2 legs on his last mover from other movers. It had been glued. Also the other legs had aftermarket fixes and screws on it. The whole table was falling apart as soon as you picked it up. Very unstable. This was small 7 mile load unload. My crews can safely load a load that goes 1500 miles away. This table should have been broken down but in condition customer request because he glued some legs already that it had to stay together to be loaded. Also the load unload was done in 2 hours. Customer was in hurry and did not want to take time he requested just put it on. We were put in position to load it unsafely and 50/50 chance. It needed to be delicatley padded and also extra pads on the floor. The drive in uhual itself did it. It needed movement and flexibilty underneath it which he didnt provide more pads and didnt want ours. To do it right he would have had an extra 30 min to the job and more pads as well. Easy fix. We always take legs off. This is not the way to load it. But we couldnt customer argued on load side. We just want to be safe. My crew did however feel ok when customer just said load it knowing the customer understood it might not make it. Both parties made judgement errors. Could i have talked with customer beforehand to explain more? Or would he been just as forward. I do believe customer would have been just as upset if we would not move it and it still fell apart. He hired movers that werent allowed to do it right. However i would of still like the call so it could have been my argument of safety. This was a fragile piece that needed extra protection that we werent given the right to do. My crews werent arguing just upset we tried the wrong way to make customer happy and it failed. We couldnt get that point across as a team. I would have rather it been my call to say if we move it or not and have customer upset with me not my crew. The customer should have used the tip money too get extra protection and time. The customer trying save a few dollars on the time and extra pads cost a broken table and bad review. Doesnt make sense. The crew did oustanding work. Im sure you saved 500-1000 bucks from getting a full service move with thier own truck. But even at that this was an extemely fragile piece. We are very affordable and years experience. Your table may even qualified for a third party crate that you passed on it was that delicate. Damages cost more then time and protection.
- Rental Truck Help LLC ( Moving Labor Only )

Donna K

(4) 3/25/2020 Garland

The two men who came to my home were very professional and courteous. Before I give a complete review though, I'd like to see the condition of my household goods once the POD is delivered, opened, and unpacked. (I did not use this packing company in my last move)

Mover's response:
Thanks for choosing us over your last company we appreciate you.
- Rental Truck Help LLC ( Moving Labor Only )

Layne H

(3) 3/13/2020 Frisco

Took an hour to move a sectional that is completely separate pieces from living room to POD on driveway. No stairs. The Father-Son duo was not a good team. Disappointed for sure.

Mover's response:
Thanks i went back to look at notes and pics of load the couch was padded and strectwrap also. We didnt load it in one tier we made a wide tier and another being over sized wrap around couch. We didnt go in and get it all at once we filled in around it. Job was completed in time. We took extra care for couch. To not get a bad review. If we didnt pad it yes would be faster but not safe. We can take this knowing we loaded it and protected it the correct way. And within time. So yes the couch was not out all at once. It was separate pieces loaded where needed. It would have been nice if you would have came out to see how it was loaded. Thiers a sysytem too it. I completely understand how you thought it took awhile after it was padded.
- Rental Truck Help LLC ( Moving Labor Only )

Christina L

(5) 3/14/2020 Mckinney

They were great! Super punctual, friendly, and they loaded up my items much faster and much more logically than I ever could have!

Andy J

(5) 3/9/2020 Denton

Tony and Frank were great to work with. Very helpful on getting things done quickly and efficiently.

James C

(5) 3/7/2020 Mckinney

They were on time curious patient and efficient!

Renee D

(2) 2/28/2020 Mckinney

Four men showed up. One was an older gentleman and he was not that helpful and could not lift heavy items. He couldn't wrap well, and spent 10 minutes wrapping a table and didn't even finish, he gave up! Mt sister wad there and sat and watched this man and he contributed maybe 1/3 as the others. Even I had to re-wrap some of his items. It was like they gave him 'busy' work. They mislead that they do wrapping with plastic, they used tape on all the blankets instead. I also had to repeat myself several times to each member, it was not like they talked to each other as a team. I talked with the owner while they were packing. They til a break and once even left and went to a drive thru. They were not able to stay past the initial time (they did stay 30 min 15 extra +makeup time for the break) they didn't finish and told me this at the end. They spent extra time trying to force things through the back door when I told them they needed to take it or the front door - again more wasted time as after 15 minutes they went out the front door anyway. They left my gates open when they was no way to take ANYTHING through the yard to the POD. The PODS blocked the driveway gate - yet they left the gate open and my dog got out! The seconds 'new' crew was not impressed with some of the packing done by the crew and had to redo some of the packing. The way they packed had some chairs unwrapped and they were stacked in a way they were collapsing other boxes upon initial packing! Needless to say, I was in a hotel for two nights due to this re-scheduling. Do not believe that they will stay longer that the initial booking, even though their write up said they could be there additional 2 hours and I did book what Hire a Helper recommended for labor.

Mover's response:
Oh i remember this one. In 10 years we have always done the jobs the same. She totally understood after we talked on phone. Her confusion was she didn't know we used tape, her thing was she just didn't want the tape, which was odd never heard of that. I have never had a customer want just stretch wrap on the pads. But at that point she understood we even put the strech wrap over the pads that were taped. That's how we have always done it. Usually a customer just wants strech wrap on a few items, she wanted it instead of tape. Which I told her was ok at that point. See all items that our strechwrap on a pod need to be padded first. But don't need to be strech wrapped. I thought that was the issue, so when clearified we were strech wrapping everything for her as requested she just didn't understand the tape. She was even trying to break up the 4 man crew and have them all do different things. We are a team we go in as a team. A customer must calI me the boss to try and tell the workers how pad and load, their our certain items that can have extra insurance on it and need more padding, that was not on your order and it's only seen about 3 times a year on over 900 orders, so that was not the case. We have to do it a certain way otherwise we lose jobs and actually couldn't even go back 10 years to think of a situation like this, she just booked it wrong for herself. We had asked to stay and she cut us off. But we still offered the extra time that we had to spend on phone to let her understand how she book for free. She just booked it wrong with us. She did waste time repeating stuff to my crew and it slowed them down that's why my crew notified me to call her and explain how we pad and load . That was mentioned in the phone call too . She was trying to have them do stuff the wrong way which would of caused damages. We took our steps to get the customer back on track. In the end we were both happy and she was able to get the rest done how she wanted it. We did our job as we say we will. She did mention to me on the phone and to my crew several times, that she only wanted it done the "Renee" way not our way or hireahelpers. She started badmouthing the way she booked it. It's not our fault, after having her read how she booked she understood we were doing our job, she was just trying to change it and make it unsafe for us, but she could hire non movers and maybe get it done her way. Which it sound like she did. Sometimes that works the best if you don't want to hire professionals, just get some off the street labor that need guidance and will do whatever you want and hope for the best. She did tell us she wasn't gonna finish the job with anyone from hireahelper so I'm not sure who she had finish it. It wasn't just us that told her this. Go figure.
- Rental Truck Help LLC ( Moving Labor Only )

Joe W

(5) 3/8/2020 Southlake

Fast and professional. Wonderful job!

Mover's response:
Thanks and remember customers a 2man crew is different then a 4man crew, With 4man crew you won't get 4 crew leaders, you get a 4man team with different duties, your typical 2man crew plus 2 more that will help pad-unpad be a box runner for a load or unload. If you try to break up our 4man crew and have them do stuff your way it will fail. You have to hire us and let us do our job. We don't go to your job and hire you and sit at your desk and tell you what to do. That's just how it is. You got to understand if we sent what looked like an Allstar team of 4 crew leaders out there (which I would never do), my regular 4man crew will outperform them, You don't want 4 crew leaders "Allstars", just one, and only 1 person talking to the customer, not the customer trying to coach 4 crew members on our job. It never will work in your favor. Why waste your time to try that just to leave us a bad review when we told you not to do that already. It only slows us down and gets us unorganized.
- Rental Truck Help LLC ( Moving Labor Only )

Firenze R

(5) 2/29/2020 Dallas

Incredibly efficient guys with great attitudes! I'd definitely hire them again.

Magen L

(5) 2/21/2020 Fort Worth

I had a team of four to load my 3,000 sqft house into two PODS. The team communicated well with me about how I wanted the the furniture and appliances to be protected and moved. They were on time and efficient getting everything moved. I was extremely pleased with the service provided and the team. I would recommend them and plan to hire them again when it’s time to unload the PODS.

Service Area

We handle moves within 40 miles of Irving, TX 75062.

Get To Know Us

What can a customer expect after booking with you?

We know some customers that book ahead more then just a few days ahead like to talk a few times. That's fine that's what were here for.

What can a customer expect on moving day if they hire you?

We bring Pads on all jobs we know if Pods it's nearly a must have, also with Uhual or other Rental trucks they sometimes limit how many pads they give you. Or you just don't have enough. Either way we bring pads it's only item we bring to the job that is extra if needed. The pads are 3.49 and we only charge you for how many you use and at end of job.

How should a customer prepare for moving day?

Anything a customer can do beforehand is great. Take anything apart, put mattress in bags. Please take baby cribs apart. Also any water lines like on fridge or washer is awesome if it's already done. And put a box of baking soda in the fridge it helps keep the odor out during storage or transfer

What types of moves have you handled?

Have done it all, However just on office moves cubicles must have someone on hand to show how they come apart or go together. They are not items you want to move around and expect to be perfect again after moving. Same goes for any particle board items.

What's your favorite part about being a mover?

Get to travel all over DFW, it never gets boring. Always can find a good place to eat around jobs.

What training do you provide your crew members?

We call are training the 5yr method. Some guys can learn it all in 6 months some 5 yrs. At that point they seen it or understand it all. It's when the trainer goes silent and just can't train them anymore. They know it. Just by looking at one another. It makes for such a simple move.

Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We do not refund for any unused time.

Extra Hours

We can always stay at least 2 hours over the prebooked time.

Moving Equipment

Furniture dolly:
Professional equipment on every job, every time [always included, no fee]
Hand tools for assembly:
Professional equipment on every job, every time [always included, no fee]
Hand truck:
Professional equipment on every job, every time [always included, no fee]
Plastic wrap:
Couches, loveseats, ottomans and couch chairs. (This is not a furniture protector, however helps with dust.) [always included, no fee]
Rope:
Per 50ft roll. [always included, no fee]

Hours

Sunday: 6:00 AM - 11:00 PM
Monday: 6:00 AM - 11:00 PM
Tuesday: 6:00 AM - 11:00 PM
Wednesday: 6:00 AM - 11:00 PM
Thursday: 6:00 AM - 11:00 PM
Friday: 6:00 AM - 11:00 PM
Saturday: 6:00 AM - 11:00 PM
Hourly Price
$89/hr
for 2 movers after 2 hr min
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