The average service provider rating is 4.7 stars out of 5.0 after 796 customer reviews
Overall, very pleased with their service. The only reason I am giving them 4 stars, and not 5, is because management did not inform us that they would be sending 3 movers (instead of the 2 we were booked for). The movers themselves were very thorough, careful, and kind, so we really appreciated that. However, it would've been really nice to know that Casper would be sending 3 instead of 2 movers beforehand, so we could've budgeted appropriately. Instead, we were tacked on with a surprise $350 extra that we hadn't accounted for originally. The company did make sure to give us an hour discount due to their miscommunication, so that was appreciated.
I had a week and a half to pack everything up and move it to the other side of the country, in the middle of Covid-19 madness. Moving is already incredibly stressful, so, needless to say, my anxiety level was through the roof. The R&R guys immediately put me at ease. I could not have asked for a smoother experience. They fit everything into the trailer, and packed it so well that nothing even shifted on the drive from Washington DC to Nevada. I've had really bad experiences with movers in the DC area in the past, so I was pretty nervous, but I genuinely cannot say enough good things about them. I don't remember their names but want to thank them so much for making my move stress-free so I could focus on getting back to work.
These two guys were prompt on time and got to work instantly. They are so so awesome, extremely respectful and efficient. I've never encountered a great pair of workers that's so efficient, decent, and proficient time Management skills and so customer service oriented. They remained dedicated to getting the job done, and did a **** good job. I will use them again and again and again. I was overly impressed with these two guys that came and help me greatly. They were the BEST! I am well pleased with the service.