Go2Movers - A Local Austin Moving Company

On several occasions we were told that getting the truck unloaded within the 2 hrs booked was top priority as he only had enough money for the 2 hours. It was a 28 ft abf truck. There was a small portion of the truck to be unloaded at the end of the 2 hrs so he approved only 30 minutes more so that we may finish. It took every bit of the 2.5 hrs to unload a fully loaded 28 ft truck. If we had additional time we could of done the assembly needed and rearrange furniture as needed. We had additional time available but the customer is the one who dismissed us due to lack of funds for more time.
He specifically told us not to do the assembly cause time was out and he could do it himself. Upon completion of each job we ask customers to do a walk through and we were never told anything was out of place. Ultimately, whether it was us or other movers he was going to find himself in the same situation with too much stuff and not enough space.

- Go2Movers

The day before the job the customer called David Reyes to ask for additional time for his order which was for 3 movers /2 hours. He was informed we did not have additional time available and suggested he find other service providers that could accommodate his request. The customer told us that he would keep his order for 3 movers/2 hrs and just get done what we can in the 2 hrs. At the time of the phone call the day before the job the customer failed to disclose that there were going to be 2 containers instead of the one container on the original order . He also failed to inform us that the containers were unable to be placed on his driveway which was very very steep. The containers were placed on the street approximately 180 feet away from the front door. The driveway was extremely steep that we informed him that a truck would be needed to shuttle the items. The customer failed to inform us that the amount of containers to be unloaded had doubled and there was a very steep 180 foot walk to the door which set us up for failure. You can’t double the amount of work to be done and expect it to be completed in the same of time required to unload 1 container.

- Go2Movers