Royalty Professional Moving Services. We are a licensed, insured, and bonded moving company that offer local and long distance moving we also offer loading, unloading, packing unpacking and organizing services. We have over 30 years of combined experience. We promise to beat any competitor's price. So, if you're looking to move for less the stress, then call us today .Thank you for your considerations.
First of all, they were very respectful and I'm sure they wanted to do a good job. But they lack the experience and strength to be doing this work. We wasted a lot of time figuring out how to move things - especially through doorways and around corners. It would be wise for them to work among some experienced movers to learn how to do things correctly and figure out if this is what they really want to do. I did appreciate the supervision by the Company owner!
The guys were great. They were prepared and took special care with my furniture. Very nice and easy to talk with. Thank you guys!!! Would use the again.
Total nightmare. As stated in the terms the time starts upon arrival, but it took them 30 minutes to start moving anything on the truck due to the 'walk-through' to see everything that we had to move. Once they started packing the truck they only loaded three items in the first hour. The very first item they loaded was the refrigerator which ended up on its side in the front garden lying on some plants. When they were not moving anything, they were on their cell phones. One worker was caught sitting in the truck on his cell phone several times. We even took a picture during the move with both movers sitting on the back of the truck on their phones. When they were working they only put three boxes at a time on the dolly, which could hold five boxes. When we unloaded the truck, we found that our mattress had a big tear in it, the refrigerator was damaged, one of our book shelves was completely destroyed, our wood bed frame had a huge scratch in it, a box was crushed underneath a heavy object, and a rented moving blanket was completely torn. We contacted the supervisor of this company right after the move and let her know about the cell phone use and the handling of the refrigerator. We had no idea of the damage to our belongings until we unloaded the truck. We contacted her with photos of the damage to let her know the situation. We were politely told to go pound sand due to the hidden clause of "any damage not reported after their work was finished -- they are not liable." To which I asked, "How are we supposed to know if anything is damaged if it's behind by 30 boxes?" Ultimately the supervisor acknowledged that her workers should not have been using their cell phones, but she refused to do anything regarding the damaged items or the time wasted by her workers. Despite their lack of work ethics the guys were nice and one even helped situate some boxes in the truck after we had them stop working, but the extremely slow pace, the cell phone use, the carelessness of the placement of our belongings, and the complete lack of customer service are the reasons for this review. If you still choose to do business with this company be sure to have someone stationed inside the moving truck to identify any damaged items as they are damaged. Also, have someone else follow the movers to make sure they are working.
Hard workers and very efficient. Made our move so much easier.
Royalty Professional Moving LLC, did a great job unloading my personal belongings. Ms. Harris was very professional and so were her workers. They showed up ahead of schedule and were prepared to work. They worked quickly and very efficiently taking care to place my belongings safely. The staff were extremely kind and completed the task ahead of schedule. I will definitely use their services again when needed.
The crew arrived 4 hours late. Once they arrived they completed before the left.
excellent all the way!!!
Very well mannered, respectful and hardworking.
John and Jerry were on time and came special to help me finish my moving as requested by scheduler Chauntel Harris. Yesterday she scheduled Justin and Wes to help me move. They all worked very hard and were respectful to me and our property. I would recommend them to my best friends. And if I needed them again I would ask for them over someone I do not know. May God continue to bless your helpers. James
My move was on the 8th not the 10th. My move was not completed. The movers said they could not stay to complete my move, but I was notified by email that they were allowed to. Everything they did not move was destroyed by the hurricane 2days later. I was very displeased by the way they lied and abandoned me without completing my move. My dryer is sitting in my foyer, a door to laundry room was removed & appliances not installed(washer/dryer) guest bed was not put back together & I had to search for bolts to put it together at previous address. Boxes & totes that were supposed to go into house were shoved into garage and some got water damage. I was not satisfied by your company!
We handle moves within 100 miles of 280 Ashton Woods Dr, Augusta, GA 30907.
We charge an extra 15% for same day requests.
We accept next day requests at our normal rates.
We do not refund for any unused time.
We cannot guarantee availability beyond the pre-booked time.
|Sunday:||6:00 AM - 11:00 PM|
|Monday:||6:00 AM - 11:00 PM|
|Tuesday:||6:00 AM - 11:00 PM|
|Wednesday:||6:00 AM - 11:00 PM|
|Thursday:||6:00 AM - 11:00 PM|
|Friday:||6:00 AM - 11:00 PM|
|Saturday:||6:00 AM - 11:00 PM|