Two movers arrived unprepared for the job-no tools, flat tire on dolly, no gloves. I had to reload the trailer because it was poorly packed for long, cross country trip. They did not know how to engage loading ramp or bulkhead trailer doors.

They worked a total of 3 hours-the last 4th hour we rendered first aide to one of the movers-the trailer ramp fell on his ankle when they were finishing loading.

In the confusion-I signed the bill for four hours of work (my bad). I contacted the owner to request a credit. I was scolded for not calling to communicate arrival and departure times. I explained the situation, he told me that injured guy didn't work for him-the lead guy brought him in place of another unavailable worker, he knew about the injury and that the guy was okay. He never bothered to thank me for providing first aide (wrapping the guy's ankle, getting ice from a neighbor, giving him pillows to elevate his ankle, ibuprofen, etc).

Instead of offering to "make it right" he began complaining about the poor work history of his worker. He said, "I have been giving this guy too many chances. He has been working with me for over 2 years and I think I am going to have to let him go. I trained him myself. The only reason I keep him is because his parents beg me to give him another chance. None of the other workers want to work with him because he is so unreliable. Even the 'gay' guy doesn't want to work with him because he mocks him and doesn't work".

He had the audacity to tell me that he was rated #1 in Houston for the excellent service reviews and that "I was his man" for my next moving job. Not likely.

Did I get my $60 credit for the last unworked hour? Nope. But maybe I should bill him my standard $125/hour counseling session rate for listening to HIS complaints about HIS unreliable worker that HE knew was unreliable. Scheesh.

Mover's response:

I get it, You’re upset because you were charged over time but you don’t have to lie like that. You knew the job was going to go overtime, all this talk is irrelevant AND also you are very ungrateful and disrespectful and treated us horribly after we helped you out with other stuff that wasn’t on the order, you wanted us to do the impossible and we still got your move done, all this because you’re upset about pricing after we are one of the lowest costing movers on hire a helper. You are pathetic. Stop
Lying to yourself. WE ALSO NOTICED YOU WERE TAKING ILLEGAL DRUGS! That was already a red flag. You should Get a life you salop disrespectful fish.

- Alexander Brothers Moving

Vanessa T

(5) 1/31/2021 Cypress

Fast and nice

Joshua R

(5) 1/24/2021 Houston

These guys were great. Very professional. Very fast! Two guys loaded our 4 bedroom two story house in 3 hours! Highly recommend.

Jake V

(5) 1/5/2021 Magnolia

Top notch communication & super easy to deal with!

Excellent speedy and efficient work. I would (and plan to) hire Alexander Brothers again based on my recent experience with them!

Thank you guys, appreciate all your help!

TaMara B

(5) 11/18/2020 Houston

The movers were very experienced. I was quite impressed with there packing abilities. Unpacking was a breeze.

ALex D

(5) 11/16/2020 Houston

Shall I use them again, you guess?
?f course 100%

Bubba L

(5) 10/31/2020 Magnolia

They were on time. Worked hard, loaded items safely. Yes I will use them again.

Michelle M

(5) 10/30/2020 Humble

Finally moving after 6 months of planning them coming and unloading the truck was definitely a nice finale to a very busy and long awaited move. Very professional from the moment they arrived on time, were very prepared and worked diligently to complete the job. Even made suggestions when putting the beds together to not damage the walls. There was a lot of stuff to clear off the truck and they handled the job amazingly well. Thank Alexander Brothers....highly recommended!!!

Cesar O

(5) 10/26/2020 College Station

on time, quick and good workers

Randolph J

(5) 10/29/2020 Houston

Great team! Worked hard, respectful of property an owners! Couldn’t be happier with the work done!!

Service Area

We handle moves within 100 miles of Houston, TX 77070.

Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We do not refund for any unused time.

Extra Hours

We can always stay at least 1 hour over the prebooked time.

Moving Equipment

Face coverings and gloves:

always included, no fee

Furniture dolly or straps:

always included, no fee

Hand tools for assembly:

always included, no fee

Hand truck:

always included, no fee

Hours

Sunday:	8:00 AM - 10:00 PM
Monday:	8:00 AM - 10:00 PM
Tuesday:	8:00 AM - 10:00 PM
Wednesday:	8:00 AM - 10:00 PM
Thursday:	9:00 AM - 10:00 PM
Friday:	8:00 AM - 10:00 PM
Saturday:	8:00 AM - 10:00 PM

Hourly Price

$90/hr

for 2 movers after 2 hr min

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