Smooth moves

(4.7 out of 5 / 261 reviews)

Philadelphia, PA / Moving services within 100 miles

Booked on 654 moves through HireAHelper

261 Verified Customer Reviews

Open Today - 8:00 AM - 10:00 PM

6 years in business

Philadelphia, PA / Moving services within 100 miles

Booked on 654 moves through HireAHelper

261 Verified Customer Reviews

Open Today - 8:00 AM - 10:00 PM

6 years in business

Get to Know Smooth moves

We are a new up and coming moving company with over 10 yrs of moving experience between each employee.. We believe at smoothmoves that customer service, attention to detail, and professionalism leads to a smooth move.

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Credentials

Insured Business:
Policy Number
Available Upon Request
Policy Issuer
NBS Insurance agency
Uniformed Crews:
I Offer Uniformed Crew Members
Yes

Moving Services

Move Help

Day Labor

Moving Reviews

Real Philadelphia area customers. Unedited, unfiltered reviews of Smooth moves.

4.7
261 reviews
83%
8%
2%
4%
2%

Dolly O

(2) 10/1/2021 Phoenix

I feel like the gentleman were extremely inexperienced and their youth showed in the move when they set my white fabric sofa on the ground, and after they left it was filthy. They carried it in the house with the cushions still on it which then proceeded to fall off onto the ground. They carried my furniture up the steps by the feet of the furniture and I thought the furniture feet were going to snap off. I had to walk away, I could not watch. They laid blankets and rugs in the grass and then brought it in my house. The next morning I woke up to ants all over the place.

Mover's response:
Mrs Dolly. We do appreciate your review and would like to extend our apologies for your furniture. The guys have been with us for 2months now and should have done a much better job then what they did. When you requested the same guys that move you out of you other location I was under the impression that they did a good job bc of your request for them to come back for the unload the next day. Pls send me the cleaning bill and I will be glad to Reimburse you. You have a blessed day.
- Smooth moves

David W

(5) 10/4/2021 Coatesville

Excellent job, moved everything that was asked while taking great care.

Robert W

(2) 10/1/2021 Nazareth

They showed up an hour late. They did not load all of my items into the truck. They broke a lamp. They lost part of my bed frame. They scratched my furniture by not using the free blankets in the Uhaul truck I rented. They harassed me by texting and calling when my tip initially failed to go through but contact was poor when I told them about my issues. They did not put my clearly labeled boxes in the correct rooms. Two of the three were friendly and one of the three worked very hard but DO NOT HIRE.

Mover's response:
Robert Thank you for your review.. It saddens me that the entire review was one big lie with the attempt to damage our brand and the company. 1) You booked us with a arrival time of 9am to 10am, we arrived at 10:01 and that’s not a hr late and you was updating along the way of our ETA bc of the traffic. That’s why u have a arrival window of a hr. 2) You didn’t have not one broke item in that truck, not one. You stood there and watched us load and unload everything in the truck, bc the truck was to small for your move which we explained to you so you wanted to make sure that we packed as much as we could in the truck the 15ft truck and you very pls with the job we done. So much so that you expressed your happiness to the movers.. 3) We assembled your bed for you b4 we left, so I’m curious how did we lose a part of your bed frame again. Also we did wrap your furniture with what blankets you had which were only 5 blankets in a pack and I have pictures of the wrap and the pack posted on our Social media account bc it was a great packing the truck the way my guys did in the smaller truck. We wasn’t able to pack anymore in your truck bc it wasn’t big enough for everything you had. As far as the tip is concerned, Yes the guys did reach out to you to let you know that the tip wasn’t received, but that was a hr after they haven’t received anything to give you another option to send the tip if it was a problem by using PayPal, and another thing if we did such of a bad job why did you offer to give the guys a $30 tip a piece. I don’t know anyone who gives a $30 tip for a bad job. ?? Robert we welcome all reviews, bc they are a great leaning experience for the guys good or bad. I just would rather the reviews to be true. You have a bless day, and enjoy your stay in Philadelphia.
- Smooth moves

Theresa/Jesse F

(5) 10/2/2021 Chester

I would highly recommend, AJ and Wayne are awesome. I’m totally lost in words on how to describe how well they work as a team, and their dedication in helping my father move. Awesome, awesome, awesome!!!! They came prepared and ready to work. If you want the job done with precision, dedication, and care, I would definitely recommend or ask for AJ and Wayne. Awesome job gentlemen, keep up the good work????
Theresa F. - Chester, PA

Michele W

(5) 10/1/2021 Media

Fantastic! Would hire them again and again and recommend them to all our friends. They were friendly, professional and focused. Outstanding.

Michele P

(5) 9/30/2021 Thomasville

Made my move very easy and less stressful. We're very nice guys to work with. I would highly recommend them. Michele Patterson

Shelley D

(3) 9/28/2021 Franklinville

I did not get 4 helpers but I guess I paid for four but got three. The thing that was disappointing was one of the guys would be given boxes and after asking where they go, when most of the boxes had writing on them, after I directed him, he would just leave them in the middle of the room with no space to walk. Plus I had neck surgery and they stacked some large boxes on top of medium boxes and didn’t even put them In the correct room. I was very disappointed that none of them were vaccinated and they didn’t wear mask!

Mover's response:
Ms Shelley your order didn’t request 4heplers, you only requested 2. You have us confused with the company that unloaded your order. We spoke on the phone about your review and you said that you would edit the review.. Can you pls do.. Also we loaded you things into a storage unit not your home. Remember you wanted to hire our guys on the side bc you said our price was to expensive. Pls correct the review.. Thank you ????
- Smooth moves

Quinn G

(5) 9/29/2021 Lancaster

Both our movers were professional and friendly. They went the extra mile to help with a couch that we knew probably wouldn't fit, and they gave it their all! The move went even faster than we anticipated.

Jayesh B

(5) 9/26/2021 Hightstown

Completed a good job…

Erin D

(5) 9/24/2021 Allentown

Awesome!! Very nice men, great job unloading my pod!

Service Area

We handle moves within 100 miles of Wilmington, DE 19802.

Get To Know Us

What can a customer expect after booking with you?

On time, attention to detail, great professional customer service which leads to a smooth move

What can a customer expect on moving day if they hire you?

On time, prepared, ready to give you a smoothmoves experience

How should a customer prepare for moving day?

First if pre- packing items up pls make sure that it fragile items are security pack and wrap individually and labeled on the box as fragile and that every box or item is labeled with which room you would like that particular box item or piece of furniture. That makes for a smoothmove

What types of moves have you handled?

All the above

What's your favorite part about being a mover?

Custermer service helping customers make that next move in there life

What training do you provide your crew members?

We are big on the little things which leads to being able to successfully handle the bigger moves. How to treat ever move as if it was our owe move to a new home or office. Paying attention to the all detials makes for a smooth move

Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We do not refund for any unused time.

Extra Hours

We can always stay at least 2 hours over the prebooked time.

Moving Equipment

Face coverings and gloves:
always included, no fee
Furniture dolly or straps:
Furniture dolly appliance dolly will be available By Request, (always included, no fee)
Hand tools for assembly:
always included, no fee
Hand truck:
By Request, (upon request, no fee)
Plastic wrap:
always included, no fee
Rope:
always included, no fee

Hours

Sunday: 8:00 AM - 5:00 PM
Monday: 8:00 AM - 10:00 PM
Tuesday: 8:00 AM - 10:00 PM
Wednesday: 8:00 AM - 10:00 PM
Thursday: 8:00 AM - 10:00 PM
Friday: 8:00 AM - 10:00 PM
Saturday: 8:00 AM - 10:00 PM
Hourly Price
$125/hr
for 2 movers after 2 hr min
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