Smooth moves
Philadelphia, PA / Moving services within 100 miles
Booked on 654 moves through HireAHelper
Open Today - 8:00 AM - 10:00 PM
6 years in business
Philadelphia, PA / Moving services within 100 miles
Booked on 654 moves through HireAHelper
Open Today - 8:00 AM - 10:00 PM
6 years in business
Get to Know Smooth moves
We are a new up and coming moving company with over 10 yrs of moving experience between each employee.. We believe at smoothmoves that customer service, attention to detail, and professionalism leads to a smooth move.
Credentials
Insured Business:
Uniformed Crews:
Moving Reviews
Real Philadelphia area customers. Unedited, unfiltered reviews of Smooth moves.
Christopher K
These 3 guys worked their butts off and finished just short of the 2 hours. They were courteous and efficient. Very good workers!
Tracy H
Lavar and Alexander were awesome! They were on time, attentive to detail, respectful and most important the had a positive attitude and made our move stress free!!! Would hire again!!!
Krystle B
I had a 2 day move Barry and Malik came packed up the truck day one and unpacked day two. They did an amazing job. They knew what they were doing and got right down to business. They worked very hard on the two hottest days of the year. They made my moving experience so much easier. I definitely recommend!!
Janelle E
Very helpful and quick. I had a lot of stuff and they got it done in less than 2 hours.
Jodine P
We needed to relocate our medical office (same building but different floor) so we scheduled with Smooth Moves. The experience was the worst we've ever had. I would not recommend them or Hire A Helper.
Here's why...
They were originally scheduled to arrive between 9 am and 10 am. Due to miscommunication between the owner and staff, traffic and other factors they did not arrive until 1:35 pm. We adjusted our patient schedule so we would not have patients until later in the afternoon. Unfortunately, due to the 4 to 5 hour delay in arrival we were forced to cancel appointments.
When I called to get updates on the arrival time, I was given a different number each time. I was told 1 hour, then it was 30 minutes, then 15 minutes. I finally called hire a helper and they told me 1 hour. After all the back and forth they finally arrived. They showed up without any equipment needed to move our furniture, boxes and other items. They had no dolly, trolley or anything to move the desks etc..
Fortunately, we had elevators but because they were unprepared the move took much longer than it should have. They weren't finished until 4:50. Some of our items were damaged, including one of our desks, storage shelf and so on.
The owner offered a discount for the tardiness. However, they were unprepared and caused damage.
We got the updated invoice for 4 hours so I contacted Hire A Helper to review. I explained everything that happened and our dissatisfaction with the services. The person I spoke to (a supervisor) was unhelpful, condescending and insisted we pay for the services. After a lengthy discussion, with a detailed description of all of the issues, he finally agreed to give another discount.
This, by far, is the worst experience we've had with a moving company. The gentlemen that completed the move worked hard but the owner did not notify them of the correct start time nor did he provide the equipment needed to move our furniture and boxes. Hire A Helper was more concerned with getting the most payment for the movers and not the customer satisfaction.
Ashira A
TL: DR The service was fine, but the professionalism was lacking.
My first issue is that based on the email from hire-a-helper, someone from this company should have reached out to me the day I placed my order. I saw a message saying that they were on a move that day, but no one reach out later that day or even in the following days. When I finally decided to reach out to them, I still never got a call. Granted, we are in the height of peak moving time, but communication is still necessary. My other issue is that I left specific instructions asking the movers to bring certain equipment. The equipment was not brought. My experience the day of was fine. My only complaint would be that I didn't really see the logic behind the way the movers did things. It seemed like they just picked up random boxes (regardless of weight) and started playing Tetris, but maybe there was a method I didn't see.
David R
Exceptional crew. They were careful with every peace they handling. Very respectful and listen to directions. They unloaded my pod with ease.
Thanks again crew
PS: And to the owner
Patrick Robbins
Great doing business with Smooth Movers
Milton F
they showed up 1 1/2 hours late any your chage me for 2 hours they was only here 1 1/4 hours
Marissa M
Both movers were on time, friendly and respectful. I would use them again except the cost was so expensive. We didn’t need them for 2 hours - it was a small move. If you need reliable movers - go with this company. The owner accommodated to our schedule.
Service Area
We handle moves within 100 miles of Wilmington, DE 19802.
Get To Know Us
What can a customer expect after booking with you?
On time, attention to detail, great professional customer service which leads to a smooth move
What can a customer expect on moving day if they hire you?
On time, prepared, ready to give you a smoothmoves experience
How should a customer prepare for moving day?
First if pre- packing items up pls make sure that it fragile items are security pack and wrap individually and labeled on the box as fragile and that every box or item is labeled with which room you would like that particular box item or piece of furniture. That makes for a smoothmove
What types of moves have you handled?
All the above
What's your favorite part about being a mover?
Custermer service helping customers make that next move in there life
What training do you provide your crew members?
We are big on the little things which leads to being able to successfully handle the bigger moves. How to treat ever move as if it was our owe move to a new home or office. Paying attention to the all detials makes for a smooth move
Smooth moves Moving Photos
Policies
Same Day Moves
We charge an extra 20% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We do not refund for any unused time.
Extra Hours
We can always stay at least 2 hours over the prebooked time.
Moving Equipment
Hours
| Sunday: | 8:00 AM - 5:00 PM |
| Monday: | 8:00 AM - 10:00 PM |
| Tuesday: | 8:00 AM - 10:00 PM |
| Wednesday: | 8:00 AM - 10:00 PM |
| Thursday: | 8:00 AM - 10:00 PM |
| Friday: | 8:00 AM - 10:00 PM |
| Saturday: | 8:00 AM - 10:00 PM |