Call Us (800) 995-5003 We're available 7 days a week

S.T.A.R. Moving

(3 out of 5 / 2 reviews)

Portland, OR / Moving services within 100 miles

Booked 6 times through HireAHelper

2 Verified Customer Reviews

Open Today - 6:00 AM - 10:00 PM

7 years in business

Portland, OR / Moving services within 100 miles

Booked 6 times through HireAHelper

2 Verified Customer Reviews

Open Today - 6:00 AM - 10:00 PM

7 years in business

About Us

S.T.A.R. Moving was originally started with your best interest in mind. I worked for several moving companies at first. I fell in love with the service aspect, as the physical part was already a passion. What I was not happy about though was hearing the stress the client went trough leading up to the day I showed up to help. I heard stories of companies no-showing on move day, owners treating clients poorly if they needed to make minor changes, and just an overall lack of communication in what to expect in service, price, and experience. This bothered me so much I decided to do something about it! S.T.A.R. Moving stands for Safe Transport, Always Reliable Moving. That is essentially all the ingredients for a successful move. What separates us, however, is every single day we try to improve our efficiency, our stamina, our ability to problem solve, and put any and every concern you have along the way to rest. Each crew combines a minimum of 10 years hands-on experience with elite, hand picked teams standing by to serve you.

See more photos

Credentials

We haven't uploaded our credentials yet.

Moving Services

Move Help

Day Labor

Reviews

Real Portland area customers. Unedited, unfiltered reviews of S.T.A.R. Moving.

3
2 reviews
50%
0%
0%
0%
50%

Sidney R

(1) 6/22/2019 Mcminnville

Very scandalous company. First, they destroyed brand new living room furniture. They also promised they would complete the job if I paid them an additional hour and when the time neared the end they tried to get even more money. They did not complete the move. Dont let hire a helper fool you. I never agreed to complete the job and they still released the money

Mover's response:
Thank you Mr. Sidney for taking your time to share your experience. Whether it was a good or a bad one, it takes time out of your busy day to share with others, and for that I am so grateful. I am also grateful for many other things. Among those I am grateful for the day of the Educated Consumer, knowing this review will get the attention it deserves. Second, We credit so much of our success over the last 10 years to our desire to improve on efficiency, communication, service and skill on an every day basis. The opportunity for improvement here couldn't be larger, so for that I am very excited! For these reasons I am grateful. I do want to first address the slander towards HireAHelper, then I will openly share with you the experience this gentlemen had for you to make your own decision. I encourage you to share what it would take to deliver to you a FIVE STAR experience, and we will shoot for a SIX STAR review. HireAHelper is a reputable and principled company, very clear and concise on their terms and conditions. You need not have any concerns in doing business with them. Also, we will NEVER demand money, patronage, mysterious fees, or any other compensations other than the agreed upon hourly rate for the actual time used beyond the agreed upon minimum. Overage payments will not be accepted on the job site, the adjustments are made through the billing of your booking with HireAHelper for adjusted hours charged. Only offered tips are the acceptable form of cash accepted by us on a job, but is in no way expected of you. We serve you to the best of our ability because we want to. If you ever in any way feel you are being asked for money other than the agreed upon terms and rates, contact us immediately! It was myself and one of my 8 year veteran team members on this project. I also have saved the pictures of the alleged damages. I am happy to share these openly with anyone interested. Essentially, we discovered a quarter-sized tear in the black dust cover upholstery fabric near the hooks where the sectional attaches. It was in a non-visible place, near the connecting hooks where the two pieces come together. No cosmetic or structural damages at all, alleged causing the exact same amount of damage the move cost. I will now share with you the experience this gentleman had. We were hired by this gentlemen to help him load his 28' semi-truck trailer to go out of state. He had requested two of us to give him 4 hours of help to get them started, with our focus being on the larger items. We stayed in communication up to the day of his project, as well as the morning of with accurate updates of our arrival. We made it that day on the early side of the requested time frame. We proceeded to introduce ourselves, set up some special gear we brought for a later project challenge, and became acquainted with the project at hand. The home was in a bit of array, packing was still occurring, most the large items were still covered, but we were still about to get a vision of the goals. We then put in 2 solid hours of work. At this point we were able to get a better gauge on things. My 10 years of on site experience gave me the foresight to see this was going to be one full trailer! I could also tell we were not going to be able to get even all the big stuff in just the 4 hours. At this point we had a conversation about what would be the best use of the time remaining. We discussed what we could realistically get done in the original 4 hours. We also mentioned that we would be willing to stay longer, if he would like, at the continued hourly rate if he wanted to hire us beyond that. After reviewing where each of the options would leave us, he determined the best balance was to go 1 additional hour over, with the focus to really be those bigger items they would not be able to handle. After we met that 5 hour obligation, there was still a few larger things that time did not allow for. In the final hour, we were being reminded of the importance of not going over the 5 hours due to budget issues. I continually reassured them I am managing the clock, there will be no charged beyond the 5 hours. When the time had expired, my team member and I decided mutually we would be willing to donate the last 45 minutes to getting the last few items that we knew they had no ability to handle. No charges or money was asked for during this time, we just felt it to be the right thing to do. We did three walk throughs at the end, touching base on what was left and offering my advice on the best way to handle what they had remaining. After confirming a third time the project was to a manageable point for them, we wished them our best, and shook hands. They then surprised us with a $40 tip! Thank you for taking your time, please let us know how we can improve to deliver you an even better experience!
- S.T.A.R. Moving

Sabrina B

(5) 6/12/2019 Salem

Wonderful Experience!! :) They were on time, had excellent communication. All workers super efficient and worked quickly to get the job done!!They were very careful with my things & even helped me pack a few extra items!! A++++ Service! Would recommend to all!! Thanks!

Service Area

We handle moves within 100 miles of Portland, OR 97267.

Get To Know Us

What can a customer expect after booking with you?

You now have a friend in the moving business. Whether you need expert advice on the best way to handle a single item, or cross country logistics, I am obliged to advise. Lines of communication are always open with us. There's enough to worry about with moving, let us burden the weight of it. When you book with us, you can now relax; we will take care of the rest. You can expect consistent updates up until the day of your move, as well as any good moving jokes if you just need a laugh along the way.

What can a customer expect on moving day if they hire you?

A courtesy call can always be expected when we are on our way to you with an exact ETA. Updates are always available if you have a time frame of our arrival if you need, without being bothersome. When we show up we take a moment to stretch, orientate ourselves with your project goals, game-plan while we gather gear, and then hit the ground running. A steady and consistent pace will begin to quickly melt away any previous stresses. By the end, you may even say "That was fun!".

How should a customer prepare for moving day?

Anything you are able to disassemble, unplug, or prepare before our arrival is putting money back into your pocket. We always come ready to handle anything, but your level of preparedness is one of the largest factors determining how much we can get done as quickly as possible. Family heirlooms or irreplaceable items should have special arrangements made for them or be brought immediately to our attention to make proper accommodations. We also let to set up your new house, so being available helps.

What types of moves have you handled?

We can handle anything from bring your groceries in from the curb, or relocating your 10,000 sq ft office on the top floor downtown. Every project has its specific challenges, objectives, items, personality and goals. We have been conforming to the uniqueness of each project for over 10 years. We have accomplished dozens of projects a week consistent for years, and its still exciting to see something new each day. There is no project too big or small, we are honored to be a part of it all.

What's your favorite part about being a mover?

We have fallen in love with making one of the hardest stages in life a better experience. Each project and client is unique and that is a favorite part amongst our team members. They say to stay young it is important to stay active and do puzzles, this is an incredible combination of both. Each building is different, all furniture tells a story, and there is always more to learn and improve upon. These are the things we embrace about the industry we proudly represent. Standing by to serve!

What training do you provide your crew members?

Each member of my team has been hand picked and personally trained by my self. We have high expectations and seek out the most integral, trustworthy team members that carry a passion to serve. Accountability is a staple and honesty is essential. We realize we are being trusted with your life's possessions. This passion is shown from first contact with our team all the way until we proudly welcome you home! You'll love the pride our team has to serve you. Thank you for the opportunity.

Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We refund up to one unused hour over our min..

Extra Hours

We can always stay at least 1 hour over the prebooked time.

Moving Equipment

Furniture dolly:
always included, no fee
Hand tools for assembly:
We Bring Enough to Handle Most Everything Encountered Day-to-Day. If A Specialty Tool of Any Kind Required Please Notify Prior [always included, no fee]
Hand truck:
always included, no fee
Plastic wrap:
Please Notify If Extensive Amount of Shrink Wrapping Is Requested [$30.00/ea.]
Rope:
always included, no fee

Hours

Sunday: 6:00 AM - 10:00 PM
Monday: 6:00 AM - 10:00 PM
Tuesday: 6:00 AM - 10:00 PM
Wednesday: 6:00 AM - 10:00 PM
Thursday: 6:00 AM - 10:00 PM
Friday: 6:00 AM - 10:00 PM
Saturday: 6:00 AM - 10:00 PM
Hourly Price
$85/hr
for 2 movers after 3 hr min
Book Now
What type of help do you need?