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Smart Move, LLC

(4.8 out of 5 / 777 reviews)

Raleigh, NC / Moving services within 70 miles

Booked 2,397 times through HireAHelper

777 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

15 years in business

Raleigh, NC / Moving services within 70 miles

Booked 2,397 times through HireAHelper

777 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

15 years in business

About Us

We have been proudly moving North Carolina residents since 2004. We are members of the North Carolina Movers Association. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"

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Credentials

Licensed business:
License number
c-2885
Issuing city
raleigh nc
Insured business:
Policy number
Available Upon Request
Policy issuer
Burlington Insurance Company
Uniformed crews:
I offer uniformed crew members :
Yes
MC/State license:
MC #
10003881
DOT #
3135057
State Lic/Cert Name
C-2885
State Lic/Cert Number
C-2885

Reviews

Real Raleigh area customers. Unedited, unfiltered reviews of Smart Move, LLC.

4.8
777 reviews
91%
6%
2%
2%
0%

Chris B

(1) 11/4/2019 Cary

I'm sure this will never see the light of day... but I'll submit it anyway. I'll never use this service, nor recommend this service, again. I requested 2 people to help with loading and unloading a 16ft truck used for moving across town. My main complaints are: 1) I was not comfortable with the "crew" (3 people arrived, not 2?) showing up in a vehicle that looked like it had been the target of a drive-by shooting... no rear window, front windshield smashed and pieces hanging from below the front bumper. 2) Two items of furniture were dropped and broken - not tremendously valuable pieces, but when I asked about a compensation policy I was sent a text saying that the "policy" was to offer $0.25 for every pound of weight of the items broken. This would have meant about $11 in total compensation - an utter joke and, in my opinion, highly disrespectful. 3) My couch was heavily scraped along a wall, leaving a nasty dent and mark on the wall, and a paint stain on the couch. 4) I had some credit cards stored in a drawer of one of my items that are now missing. I know I was stupid not to remove them, so my bad there - but I have no idea if they were dropped, taken (mistakenly) or placed somewhere else by a crew member. I asked the office representative if she would please check with the crew to see if they recalled seeing these cards, and have yet to hear back (it's been 8 days since the move). Overall, a bad lesson learned - and, to top it off, the cost was $350.00 for less than 3 hours total work - I could have hired a reputable mover for only a little more..... and not had the hassle, time and cost of replacing the broken furniture and canceling the missing credit cards.

Gene B

(5) 11/4/2019 Rock Hill

Bets thing I have ever done moving

John M

(5) 11/3/2019 Hendersonville

excellent

Richard K

(5) 11/8/2019 Monroe

Other than a couple of broken items, which was to be expected, I was very pleased with both the St. Louis, and the Monroe group. I would recommend this service to anyone in need.

Jeff T

(5) 11/9/2019 Huntersville

Jimmy and his crew were awesome. Jimmie communicated well ahead of time, let me know when they were 25 minutes out, showed up on time and ready to work. Very polite and professional, asked where everything needed to go, took good care with all property. They made sure before they left everything was where it needed to be. Wish every crew was as good as these guys. Highly recommend. Thank you gentlemen!

Ashleigh S

(5) 11/8/2019 Charlotte

Jimmy and his team were absolutely amazing! They arrived at the exact time I was originally told and he kept me up to date every minute of their process/time of arrival. On top of that! They had everything completed loaded within 1an hour. I can’t say enough great things about them! Thanks again, Jimmy!

Melissa S

(5) 11/7/2019 Charlotte

Excellent on time and professional and quick

Lucia L

(5) 11/4/2019 Asheville

Great Job!!! Loved all the Guys, Hard working and very nice!!!

Sandra K

(5) 11/4/2019 Waxhaw

They did a great job and they had great communication throughout the process!

Liz M

(5) 11/5/2019 Hendersonville

My scheduled help cancelled at the last minute, I called hireahelper.com and was connected with a local contractor. In less than an hour I had 3 professional movers on site to unload my Uhaul truck. They were friendly, worked hard, respected my property and my instructions. Thank you Aaron, Jamal and Cameron in Hendersonville NC for resolving what could have been a very stressful issue. I highly recommend Smartmove in my area!

Service Area

We handle moves within 70 miles of 6467 Vance St. Bailey Nc 27807, Bailey, NC 27807.

We also service the Candler and Charlotte areas - see below for more info.

Get To Know Us

What types of moves have you handled?

We are experienced in and ready to handle local moves, long-distance, residential, commercial, office, military, and jobs requiring 50+ movers.

What's your favorite part about being a mover?

My favorite part about being a mover is meeting new people everyday. Some of these relationships have lasted over 15 years!

Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We do not refund for any unused time.

Extra Hours

We can always stay at least 2 hours over the prebooked time.

Moving Equipment

Furniture dolly:
Brought to every job at no charge. [varied pricing/options by location]
Hand tools for assembly:
always included, no fee
Hand truck:
We bring dollies to every job at no charge. [always included, no fee]
Plastic wrap:
$20.00/ea.
Rope:
Available upon request. [$5.00/ea.]

Hours

Sunday: 9:00 AM - 7:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Hourly Price
$70/hr
for 2 movers after 2 hr min
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