AffordableMovesUSA

Thanks Sandra!
We enjoyed moving you into your new place. Thanks again for all of your hospitality.

Travis Fitzhugh
AffordableMovesUSA

- AffordableMovesUSA

Thank you Robert! We enjoyed making this move for you. Have a great and safe travel!!

Travis Fitzhugh
AffordableMovesUSA team

- AffordableMovesUSA

Thanks Jeff! We enjoyed your move.. congratulations on getting your houses combined!

- AffordableMovesUSA

Thanks Anna,
We enjoyed being able to settle you in your new home. Enjoy and thanks again for being so pleasant.

Travis Fitzhugh
AffordableMovesUSA team

- AffordableMovesUSA

Thank you Mindy for all of your help and communication! We appreciate and enjoyed making this move for you. Enjoy your beautiful home.

Travis Fitzhugh
AffordableMovesUSA

- AffordableMovesUSA

Thanks Laura,
We appreciate and value being able to work for you yesterday. Looking forward to your move out next year.

Thanks again
Travis Fitzhugh
AffordableMovesUSA

- AffordableMovesUSA

Thanks Bob! We enjoyed moving you this weekend. The mountain home got us all inspired!!

- AffordableMovesUSA

Thanks February! We truly enjoyed making this move for you. We hope your new beginning brings great things for you and your family!
Travis Fitzhugh
AffordableMovesUSA

- AffordableMovesUSA

Thanks Ms Barbara for your review. We hope to explain some things to help clarify your recent moving experience. When Ms Barbara 1st booked her moving job, she booked for Saturday 2 men for 3 hrs with a 16ft truck. I called Ms Barbara in order to get an idea of what we were to move and other important moving details. After the initial communication with Ms Barbara i advised that she should called the broker back and select the 3 men option. This 3 men option would be the most efficient and effective than the current 2 men option for her move. Ms Barbara said that she doesn't want to 3man option because she didnt want to call in and pay anymore to the broker. Ms Barbara stated that she would rather pay for 2 men instead of 3 men. I tried to share with Ms Barbara that'll it'll end up costing her less time and overall cost with the 3 man option, however she said she thinks that she doesn't have much stuff and that it's a ground floor to ground floor so 2 men should be enough. I agreed and obliged in order to let the customer experience trump my moving experience. Before i got off the phone with Ms Barbara i asked her can we pushed tomorrow's arrival time back an hour because we are at the Atl Airport and her address in near Augusta Ga so getting there by 9-10 am would be difficult. Ms Barbara didn't want to change the arrival window to 10-11am so i said ok. On the moving day we arrived at 10:50am. I called while we were on the way to inform Ms Barbara that we were behind. When we arrived at the pickup location we didn't make any excuses or complaints about being late. I owned up to the fact that we were late and that i didn't time the drive/traffic right. I told Ms Barbara that we apologize about being late it's my fault but we are going to get straight to work for you. I asked Ms Barbara to show us around so we know what's being moved. Ms Barbara showed us the master bedroom suite with solid wood furnishings, the Master bedroom closet that needs to be packed with the 6 wardrobe boxes that she provided. Living room set with sleeper sofa, tv stands, etc. 2 more bedroom sets of furniture, beds boxes, pictures etc. Ms Barbara then showed us the full garage that needed to be packed and moved. Ms Barbara then showed me the attic. She said forgot about the attic and that she hasn't climbed up there since she moved in 3 years ago but she forgot that she had furniture and boxes stored up there as well because the garage was full. I climbed up the attic and let her know that it's packed with boxes and small furniture items. Once i saw the magnitude of the move i discussed with Ms Barbara that this will not all fit in a 16ft truck that she ordered for her move. (Side note) As a mover i ask specific questions about your move in order to make it the most efficient move as possible. So when speaking on the phone with Ms Barbara prior to her move, i gathered that her move and items were more than she stated so i learned to over prepare. In this particular case i brought a more expensive 24ft truck instead of a 16ft truck that she requested. There was no additional charges to her for the increased truck size I just brought it because i know it's better to not need the extra room and have rather than need extra and not have. I shared that the move will take much longer due to the amount of furniture and packing that she is asking for. Ms Barbara stated that she understood and that she didn't realize that it was so much stuff. Ms Barbara was drinking the night prior so she said that she was tired and didnt finish packing so could we also help with packing her kitchen, bedroom and her fine art. Ms Barbara asked us to pack her extensive 40 pieces of wall art and mirror collection which she reminded us how expensive some of the pieces were. Ms Barbara didn't have enough boxes to pack all 40 wall art and mirror pieces so we carefully packed everything in our truck so that none of her glass wall art/mirrors would get broken. After carefully packing and loading all furniture items Ms Barbara handed me a key while we were getting in the truck to leave. She said that this is the key to my house. I need you guys to come back next week and move the rest of my furniture. She asked me if i was okay being at her house without her because she didn't want to drive back 1.5 hrs next week to meet us at the pickup location. She stated and showed us what needed to be packed and what needed to be moved. We said okay and drove to her new place. We offloaded and set everything up. We were going to set up one more of the bedrooms but Ms Barbara said don't worry you'll get to it next week when you get here. Just staged everything and get to it next week when you move the rest of the furniture. It was 10:30pm so we said that sounds fair. The move ended at 10:30pm which was 4.5 hrs over the 3hrs that she booked so the additonal cost was paid directly us per the terms of service.

- AffordableMovesUSA

Thanks Carolyn!
We enjoyed making this move for you. Hot, cold or whatever!!! Enjoy your new place!!

- AffordableMovesUSA