UCALL&IHAUL Moving Services

(4.6 out of 5 / 646 reviews)

Atlanta, GA / Moving services within 25 miles

Booked on 1,697 moves through HireAHelper

646 Verified Customer Reviews

Open Today - 10:00 AM - 10:00 PM

18 years in business

Atlanta, GA / Moving services within 25 miles

Booked on 1,697 moves through HireAHelper

646 Verified Customer Reviews

Open Today - 10:00 AM - 10:00 PM

18 years in business

Get to Know UCALL&IHAUL Moving Services

UCALL&IHAUL is a company with more than 17 years of residential moving experience and thousands of reviews on the web that are 95% positive. It is our policy to treat your items as our very own, delicately and we're A+ rated and accredited with the Better Business Bureau online. We strive to provide stress free, professional and fun moves at affordable prices. Choose our excellence and allow us to serve your moving needs.

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Credentials

Licensed Business:
License Number
224166
Issuing City
DeKalb County, GA
Insured Business:
Policy Number
Available Upon Request
Policy Issuer
Western World Insurance Co
Uniformed Crews:
I Offer Uniformed Crew Members
Yes
Workers Compensation:
Policy Number
Available Upon Request
Policy Issuer
Amguard Insurance Company

Moving Services

Move Help

Day Labor

Moving Reviews

Real Atlanta area customers. Unedited, unfiltered reviews of UCALL&IHAUL Moving Services.

4.6
646 reviews
82%
6%
4%
4%
4%

Daniel R

(2) 12/18/2022 Stone Mountain

They showed up on time, the owner had called me the day before and was pleasant. I informed him that what I needed was help with the heavy items, because myself and my family were going to pack the lighter ones. I informed the three movers of this when they arrived, and then set to work packing up the remaining unpacked items. My wife left to buy them water because they said they didn't have any, and I purchased pizza for them.
They ignored my request, and saved the heaviest items (even one that was blocking the exit door so that it took them longer to move out item) for last; an organ, washer/dryer, and other heavy furniture. My wife placed smelly garbage bags outside our house, instructed them not to pack them, but they were packed at the bottom of a large pile of items that we found after unpacking. Two of the movers were younger and worked quickly, one was older and did about half as much work. After the two hours I reserved passed, they stopped working, while their boss was calling them to insist that I pay for the two hours and then schedule to pay for more. I had been explicitly told not to submit payment until services were complete. I spent about 20 minutes on the phone with hire-a-helper and their boss until I paid, and work continued. The last item they loaded was a large upholstered Ethan Allen brand chair which they ripped and damaged two standing lamps in the process. I tipped them 15 dollars each, despite having a bad feeling about how they had packed, and before separating one of the workers harassed me about leaving a 5 star review immediately, in his presence. I said I promised I would do it later. Upon reviewing their work, and later when unpacking, I could see how they had done a very sloppy job in the beginning of the loading process with the items in the front of the truck, which I spent much time attempting to repack and secure. They had piled heavy items on top of the keys/button of the organ. I suspect one of them took my floor dolly that I packed purchased earlier in the day, as it is still missing. I called the owner to ask about my dolly, and mentioned my complaints. He called me back with one of the workers, where they denied my allegations. First he apologized for the confusion over payment; he said he’d worked with hire- a-helper for many years, and that they must have just recently changed their policy regarding whether payment is made during or after job completion. He seemed a little over- prepared to address my kinds of claims. He said that it was my fault because I should have been watching them while they loaded, that he was protected from damage claims by a U.S. Supreme Court decision, and “good luck” with getting any help from helper a helper because he is “friends with the owner”.

Mover's response:
Daniel, always remember that when it comes to people actions always speak louder than words! You had two load locations with a 26ft truck and you only booked the movers for two hours which shows me that it was your plan all along to get something for nothing because you knew that two hours wasn't going to be enough time to complete the job! Second you watched the movers load your truck at each location without any complaints whatsoever to them or me because you never reached out to me either in real time! When the job was completed you contacted Hireahelper and authorized the charge to your credit card for the two hours of overtime and you even tipped each mover before they left for a job well done! The next night at almost 8pm you called and left me a voicemail with all of these wild accusations and claims. I've been in business for almost 17 years and I know when a customer is just trying to get money back through false accusations. This is absolutely shameful. Rick K. owner
- UCALL&IHAUL Moving Services

Doug C

(5) 12/3/2022 Roswell

Aaron and Doniel killed it and were fast respectful and worked their butts off helping us get moved in!

Mover's response:
Doug, thanks for celebrating two of our top movers in Aaron and Doniel for a job well done! Rick K. owner
- UCALL&IHAUL Moving Services

Keturah M

(2) 11/26/2022 Marietta

They did not use the shrink wrap at all, despite me requesting that they wrap and secure my items. One of the helpers dragged my mattress across the entire house, instead of picking it up so it wouldn't get dirty, and they put the mattress inside of the pod without any protection whatsoever.

Mover's response:
Keturah, I'm very surprised to see this review because you never called or notified me whatsoever about any of this. If you have the correct protective materials our movers are trained to use it to wrap and protect your furniture. Unfortunately, you can't effectively use shrink wrap to cover a whole mattress that's why I suggested that you get mattress bags so they could properly protect your mattresses. Rick K. owner
- UCALL&IHAUL Moving Services

Alexis C

(5) 11/28/2022 Woodstock

Movers arrive on time everything’s good to go!!

Mover's response:
Alexis, thanks for your 5star review and recommendation! Rick K. owner
- UCALL&IHAUL Moving Services

Joy D

(5) 11/4/2022 Marietta

They were great

Mover's response:
Joy, thanks for your great 5star review and recommendation! Rick K. owner
- UCALL&IHAUL Moving Services

Ernesto F

(5) 10/24/2022 Atlanta

These guys rule the roost! Hard workers. Very professional, well-prepared and courteous. Without hesitation would I use them again.

Mover's response:
Ernesto, thanks for your very professional and courteous 5star review and recommendation! Rick K. owner
- UCALL&IHAUL Moving Services

Kolita G

(5) 10/1/2022 Atlanta

Jamal and Jordan did a great job!

Mover's response:
Kolita, thanks for celebrating Jamal and Jordan for doing a great job! Rick K. owner
- UCALL&IHAUL Moving Services

Heidi H

(5) 9/29/2022 Atlanta

Perry and Ramone are awesome ??
Thank you

Mover's response:
Heidi, thanks for recognizing Perry and Ramone for a job well done! Rick K. owner
- UCALL&IHAUL Moving Services

Matthew D

(5) 9/18/2022 Atlanta

Great Job! Super helpful. Alex and Dave showed up on time and did a tremendous job! Highly recommended.

Mover's response:
Matthew, thanks for your very helpful 5star review and recommendation! Rick K. owner
- UCALL&IHAUL Moving Services

Sudheer Babu M

(5) 9/8/2022 Suwanee

Jamal and Darien did a wonderful job, They were very professional and did a nice job

Mover's response:
Sudheer, thanks for celebrating two of our top movers in Jamal and Darien for doing a wonderful job! Rick K. owner
- UCALL&IHAUL Moving Services

Service Area

We handle moves within 25 miles of Atlanta, GA 30360.

Get To Know Us

What can a customer expect after booking with you?

They expect the initial phone call in timely manner to discuss the details of their move, time of arrival and what services we provide.

What can a customer expect on moving day if they hire you?

We show up on time, introduce ourselves, do the complimentary walk through in order to get familiar with their residence and determine what items are going on a load and where items go on an unload.

How should a customer prepare for moving day?

The best moves are a wonderful collaboration our moving skills, basic tools, and the customer provide equipment and protective materials such as moving blankets, stretch wrap, bubble wrap and mattress bags.

What types of moves have you handled?

We've been in business for more than 13 years over which time we've done local, long distance, and office moves. The majority of the moves have been local residential moves which is our core business.

What's your favorite part about being a mover?

I was in the mortgage industry for almost 20 years when I started this company as a way to give my customers quality moves at an affordable price. I really enjoy walking into a home on a load job and their items are everywhere and in every room and watching the customer's face light up when we successfully empty the home into their moving truck safely and securely.

What training do you provide your crew members?

Each mover receives thorough class room policy and procedure training before they ever go out on a moving job. Then they get on going on the job practical training with regular assessments of their progress.

Policies

Same Day Moves

We don't accept same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We do not refund for any unused time.

Extra Hours

We can always stay at least 2 hours over the prebooked time.

Moving Equipment

Face coverings and gloves:
Will wear face coverings and gloves when requested., (upon request, no fee)
Furniture dolly or straps:
Dolly for transporting furniture., ($40.00/ea.)
Hand tools for assembly:
screwdrivers (phillips & flat head), adjustable crescent wrench, pliers, and an allen wrench set., (always included, no fee)
Hand truck:
For transporting boxes and bins., ($40.00/ea.)

Hours

Sunday: (not available)
Monday: 12:00 PM - 9:00 PM
Tuesday: 10:00 AM - 10:00 PM
Wednesday: 10:00 AM - 10:00 PM
Thursday: 10:00 AM - 10:00 PM
Friday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 9:00 PM
Hourly Price
$110/hr
for 2 movers after 2 hr min
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