UCALL&IHAUL Moving Services - A Local Atlanta Moving Company
Atlanta, GA / Moving services within 25 miles
Booked on 1,702 moves through HireAHelper
18 years in business
Atlanta, GA / Moving services within 25 miles
Booked on 1,702 moves through HireAHelper
18 years in business
One of Atlanta's Favorite Moving Companies
A Note from HireAHelper
We love working with UCALL&IHAUL Moving Services because they pride themselves in taking care of their Atlanta, GA neighbors. After several years moving in and around Atlanta we believe you'll love working with them too!
Relocation with UCALL&IHAUL Moving Services
UCALL&IHAUL is a company with more than 17 years of residential moving experience and thousands of reviews on the web that are 95% positive. It is our policy to treat your items as our very own, delicately and we're A+ rated and accredited with the Better Business Bureau online. We strive to provide stress free, professional and fun moves at affordable prices. Choose our excellence and allow us to serve your moving needs.
Credentials
Licensed Business:
Insured Business:
Uniformed Crews:
Workers Compensation:
Moving Reviews
Real Atlanta area customers. Unedited, unfiltered reviews of UCALL&IHAUL Moving Services.
Art D
I must admit I was extremely disappointed with UCall. I was originally assigned another company with a good reputation. At the last minute, they were not available and I was assigned UCall. I would have appreciated a courtesy call to confirm the day before which I never got. My biggest concern was that I had an L-shaped desk with a hutch I got at Office Furniture Expo made by IFI that had to be meticulously assembled and was extremely heavy. I wanted to make sure the folks I was assigned had expertise in disassembling and reassembling same.
According to the Hire a Helper contract the movers were to show between 8 and 9 on Saturday. They were an hour late starting. The two gentlemen who showed up had good intentions but appeared somewhat lacking in experience. They told me they had been with the company only two weeks.
Although they made a valiant effort and worked hard, taking the furniture apart and moving it from Tucker to Norcross proved to be extremely difficult for them. What should have been a three or four hour job turned into eight! They did not even get out of Tucker until almost 2.
In the middle of all this I had a conversation with Rick the CEO and he said that since by using his men for more hours than planned I was cutting into another job I had to pay overtime of $80 per hour. There may be some fine print somewhere that says $80 but I would have really liked to have that communicated to me. No contract was signed, no pre-job phone conversation with the company was had before the job started. I can promise you that had I known that I would have never booked the job. I feel somewhat cheated.
Worst thing is, after two hours of attempting to put the furniture together, the two movers were not able to get the furniture together and it was still uncompleted. After 7 hours, I finally told the crew I would have to let them go and got a friend who is more knowledgeable in dealing with this type of furniture to fix it the following Monday, which he did with relatively little effort.
My question to Hire A Helper is: why did they tell me there were people competent to dismantle and reassemble office furniture if they weren't?
Today I received an email that the total overtime of 4 hours will cost me a total of $320. This is for a job that was half done.
Also, the hour delay cost ME extra time and expense in what has been a very frustrating move. As a minimum it would have been nice to get credited the hour of my time I lost waiting for people to show up.
Again, I do not fault the movers as much as I fault management-both with Hire a Helper and UHaul Ihaul. I was informed by Hire a Helper that there would be no problem getting workers who knew exactly how to move put-together office furniture like I had.
Bottom line: you have a seriously frustrated customer! In the future I think I will bypass the "fly by night" organizations and just go with a professional moving company. Because my time is valuable...and I just wasted a ton of it on Saturday 8/13/11.
As soon as the amount posts to American Express, I have already notified them of my intention of putting the charges into dispute.
Christine W
On a scale of 1-10 with ten being best...they were 10+++ On time, prepared, very hard working - extremely respectful. Wish I had their home numbers to hire them again!!!
Thanks guys, you saved they day!!!
Kelly W
Both gentlemen were very professional and personable. Hard working. Would definitely use again.
Rebecca D
My entire experience with UCALL was very pleasant. From confirming with Rick to working with Chad and Scott. All very professional and courteous. Although the scheduled timeframe for Chad and Scott to arrive was missed by two hours. The team communicated this delay and confirmed with me that it was okay. I would highly recommend this service and I'm sure that in the future I will call upon UCALL again and will specifically ask to work with Chad and Scott. It was brutally hot, late in the evening and difficult work, but that did not affect their professional work process which I appreciate.
Ellie M
Rick who owns UCall/IHaul is a completely nightmare STEER CLEAR.
I knew something was wrong when he began harassing his own workers to begin calling me every 10 minutes about 10 minutes after they had left the job site, demanding payment.
My phone had lost power and the cigarette lighter in the Budget truck didn’t work so I had no way to phone in the auth for payment till the next day. The way Rick was acting, you’d think he hadn’t gotten paid in months.
When I phoned Rick the next day about payment, he said very sarcastically “Well you’re the star of the show” like I’d vanished off the face of the earth. I had something like 30 voicemail messages. He had apparently been calling his workers non stop.
His workers Kenny and Alonso were both absolutely lovely, extremely professional and polite guys, and did an excellent job on the move. They took perfect care of my belongings. I don’t know how they got mixed up with this nut bag, but they deserve better.
The only thing they did wrong is they accidentally left the dolly I had rented through Budget at my place of storage, which is a private residence in downtown Atlanta. I accepted partial responsibility since I should have also been looking out for it, but ICall/UHaul was paid about $300 for 4 hours, and they are professional movers so this was part of their job to put the dolly back on the truck.
The mistake caused me enormous angst because I had a curfew at the end of my moving day. I nearly lost my residence and had to put twice the mileage on the rental truck as I had expected, and pay for twice as much gas for a trip back downtown.
When I called Rick the next day to inform him of the issue, I made a very reasonable requested that UCall/Ihaul simplysplit the cost of the mileage/gas with me which was only $15.00.
Instead of thanking me for solving his company’s mistake and retrieving rental property I was responsible to return that night, Rick not only refused my request, he harassed me verbally, insisting I should have arranged that the movers should have been contacted at the very late hour I had had to race back downtown, and then that I should have convinced the owner of the private residence to open his home to these gentlemen for a second time that day, which he would never have been comfortable doing. This is his idea of customer service.
I contacted the company I had originally contracted with, Hire a Helper, to inform them of the situation, and they of course immediately agreed to refund me $15.00. I let Rick know the deal; he then threatened quote, “OK then we’re going to court.” Over $15.00. I laughed, said something like “good luck that,” and hung up.
I don’t normally write scathing reviews. I am generally a live and let live, good natured, nice person, but not when someone harasses, threatens and mistreats me or other really good people like Kenny and Alonso.
Drew P
very professional
Merilyn D
THESE GUYS WERE TOTALLY AWESOME!!!! Very helpful and respectful. These 2 took care to cover, wrap, strap, and secure my belongs to ensure nothing is damaged in the move!
I WILL be contacting again for the unloading once I get to Calif!!!!!!
Amanda N
I would not recommend this group to anyone based on my own experiences. I am not sure the company objective is to help consumer or trying to charge more money by charging overtime hours. The company sent to my house 2 movers, and one of them is 400 lbs (no muscle) to load house hold items to the moving truck. The mover are very polite and nice, but he moves very slow, and barely can bend to pick up items or taking a lot of time to go up and down the stair cases. The house hold goods are packed and furniture’s are all dis-assembling (mostly ready and already moved to the garage except furniture’s). We planned to take about 3 hours to load (4 hours for max). It ends up taking 8 hours long to load.
Thomas D
We used Chad and Russell from u call we haul in Atlanta Ga. And had great service. The showed up on time friendly, packed the truck tight worked hard and there boss called me on a holiday to make sure we were informed on everything. Moving in Atlanta I recommend there company.
Jeni K
HORRIBLE!!!!!!!!!!!!!!!!!!!!! They showed up 2 hours late, and I found out that the manager was lying to me the whole time saying that the movers were in our neighborhood finishing a job. Also, they guys that showed up had next to no experience moving! One of the guys was decent but the other guy stood around the whole time drinking water. They scratched the floor, walls, the door frames, and broke our furniture. At 2 occasions, one of the guys went to his car and stayed there for 15 minutes at a time. They were only worried about how to get paid. They promised that they would stay until the job was done, but NO... they said they had to leave.
I STRONGLY WOULD NOT RECOMMEND ANYONE THIS COMPANY!!!! BIG WASTE OF MY MONEY!
Service Area
We handle moves within 25 miles of Atlanta, GA 30360.
Get To Know Us
What can a customer expect after booking with you?
They expect the initial phone call in timely manner to discuss the details of their move, time of arrival and what services we provide.
What can a customer expect on moving day if they hire you?
We show up on time, introduce ourselves, do the complimentary walk through in order to get familiar with their residence and determine what items are going on a load and where items go on an unload.
How should a customer prepare for moving day?
The best moves are a wonderful collaboration our moving skills, basic tools, and the customer provide equipment and protective materials such as moving blankets, stretch wrap, bubble wrap and mattress bags.
What types of moves have you handled?
We've been in business for more than 13 years over which time we've done local, long distance, and office moves. The majority of the moves have been local residential moves which is our core business.
What's your favorite part about being a mover?
I was in the mortgage industry for almost 20 years when I started this company as a way to give my customers quality moves at an affordable price. I really enjoy walking into a home on a load job and their items are everywhere and in every room and watching the customer's face light up when we successfully empty the home into their moving truck safely and securely.
What training do you provide your crew members?
Each mover receives thorough class room policy and procedure training before they ever go out on a moving job. Then they get on going on the job practical training with regular assessments of their progress.
UCALL&IHAUL Moving Services Moving Photos
Local Mover Policies
Same Day Moves
We don't accept same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We do not refund for any unused time.
Extra Hours
We can always stay at least 2 hours over the prebooked time.
Moving Equipment
Hours
| Sunday: | (not available) |
| Monday: | 12:00 PM - 9:00 PM |
| Tuesday: | 10:00 AM - 10:00 PM |
| Wednesday: | 10:00 AM - 10:00 PM |
| Thursday: | 10:00 AM - 10:00 PM |
| Friday: | 10:00 AM - 5:00 PM |
| Saturday: | 10:00 AM - 9:00 PM |