Soprano Moving Co.

Hello. I'm sorry you were dissatisfied with the service you received. I think you stated the problem yourself. The fact is you booked too little help for too little time. You hired 2 guys to unload a fully loaded 26' truck, which is the biggest rental truck available, at 2 different locations. We also had to wait about 15 minutes for you to rent out the storage unit. If anyone was being inefficient, it wasn't us. I understand it can be tempting to underbook the job, whether it's to save money or for whatever reason, but this is typically the result when that happens. This was an at minimum 4 guys for 2 hours, or 2 guys for 4 hours job. Honestly, the crew didn't have to stay any additional time. They stayed an additional hour, which caused them to be late to their second job, as a courtesy to you. We do the best we can to accommodate our customer's, but we also can't do the impossible. The crew helping you was one of our most experienced crews. I'm confident they were moving as efficiently and safely as they could. They also let you know well in advance that they had another job to go to and that they couldn't stay indefinitely. Honestly, I don't know what else you can reasonably expect from a moving company. As far as I'm concerned, we went above and beyond to try to help you as much as we could.

- Soprano Moving Co.