HireAHelper's Review Of PROMOVE - A Local Manhattan Moving Company

(4.9 out of 5 / 1,184 reviews)

Manhattan, NY / Moving services within 10 miles

Booked on 4,459 moves through HireAHelper

1,184 Verified Customer Reviews

Open Today - 9:00 AM - 5:00 PM

13 years in business

Manhattan, NY / Moving services within 10 miles

Booked on 4,459 moves through HireAHelper

1,184 Verified Customer Reviews

Open Today - 9:00 AM - 5:00 PM

13 years in business

 

PROMOVE — Vetted & Verified by HireAHelper 

To make sure you get reliable, professional service, HireAHelper thoroughly vets every provider on our platform — including PROMOVE. Before providers can accept their first booking, they must pass background checks, verify their business and payment information, agree to our service standards, and demonstrate a strong review history. From there, we hold them to it: providers are continuously monitored on job completion rates, customer ratings, pricing consistency, and compliance.

 

Moving with with PROMOVE

Your experienced movers are mostly Actors, Singers, Musicians and Artists supplementing our income. On time, efficient, careful & courteous. Never a "stairs fee" or any hidden fees. We strive to provide 5 star service on every move. We are careful who we send into your home, around your family and to handle your property, we offer background checked helpers, checked through Hireahelper. INSURANCE through Hireahelper covers goods while being handled by our helpers up to $.60 per pound (policy must be activated by completing an inventory form). Full coverage insurance also available through Hireahelper. We'll never leave you stranded! If late we'll send extra helpers to make up time at no cost when possible. Thanks for considering us, we appreciate it.

Credentials

Uniformed Crews:
I Offer Uniformed Crew Members
Yes

Moving Services

Move Help

Day Labor

PROMOVE Moving Reviews in Manhattan

These are real Manhattan area customers. Unedited, unfiltered reviews of PROMOVE. Our reviews come from customers after completed bookings, ensuring every rating is verified. We only allow feedback from users who booked through our platform, preventing fake reviews and keeping ratings accurate and trustworthy.

4.9
1,184 reviews
92%
5%
1%
1%
1%

Phil B

(2) 4/1/2017 Manhattan

Honestly, they were complaining about too much work. They seemed to be in slow motion versus moving quickly to get the job done. They broke one of my very nice marble tops to a table and didn't even apologize. And they seemed eager to get their hours and be sure they were paid. The process to hire them and communication was excellent from the website and Hireahelper. I just feel my particular movers were not as motivated as I would have liked.

Mover's response:
We are so very sorry, in 2 days that 2 man crew got the worst reviews we've ever gotten and were dismissed. We didn't get feedback in time & they were allowed to do other jobs before being fired. No excuses. We have reverted to our core team of professionals & will not accept jobs that we can't cover with Kirk, Andrew, Malik, Dre & Bernard. Kirk very disappointed team lead
- PROMOVE

Mak K

(5) 4/4/2017 Manhattan

on time, professional, and easy going. don't hesitate to use them!

Jack S

(5) 4/1/2017 Manhattan

Extremely helpful and professional.

Mojgan M

(5) 3/31/2017 Brooklyn

The two gentlemen showed up as they promised and they were professional helpers and handled everything with care. Thank you.

Sean M

(5) 4/2/2017 Manhattan

Professional, on time, and very efficient. Would recommend

Will M

(2) 3/31/2017 Brooklyn

Late rude and lazy

Mover's response:
Unacceptable. This crew has been fired! There may have been mitigating circumstances as they arrived 15 minutes into the 1 hour window & the job was completed early, but rudeness alone is a dismissable offence. Our sincere apologies. Kirk, team lead & stickler for manners
- PROMOVE

Diane V

(5) 3/25/2017 Jersey City

Very efficient during the move! No problems! I would use them again!

Junko S

(5) 3/4/2017 New York

Highly recommend!

Brittany S

(4) 3/2/2017 Brooklyn

They were on time and they were respectful of my goods and property. They took a few breaks but they were a great team to work with!

Madeleine K

(5) 3/1/2017 Manhattan

The guys arrived on time and were waiting for us to pull around our truck while they held a parking spot! They also completed the job in under 2 hours and made sure to pack everything in securely and protected things that were fragile. I would definitely recommend.

Get To Know Us

What can a customer expect after booking with you?

Your move date is set! Contact for details and any necessary instructions

What can a customer expect on moving day if they hire you?

We always show up! On time arrival within the first 20 minutes of the one hour window, with an experienced, professional and courteous crew.

How should a customer prepare for moving day?

Please have items packed and ready to go (large boxes not too heavy please), furniture blankets to protect your stuff, appropriate size truck for the move. Then wooosah! we got you, you're things are in capable hands.

What types of moves have you handled?

Local, Long distance, Office, Commercial, Specialty moves (larger & fragile medical equipment).

What's your favorite part about being a mover?

No gym membership needed, we get paid to exercise. Our worksite is different everyday & we interact with new people.

What training do you provide your crew members?

Two weeks of moving technique (lifting, turning, angles), teamwork, pacing, basic disassembly/reassembly and materials handling as well as customer service is our basic training. Then more experienced movers ( Courtney, Eric, Yusef, Azar, Ken) have advanced training for loading moving vans.

Local Mover Policies

Same Day Moves

We charge an extra 10% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We do not refund for any unused time.

Extra Hours

We can always stay at least 1 hour over the prebooked time.

Moving Equipment

Face coverings and gloves:
always included, no fee
Furniture dolly or straps:
upon request, no fee
Hand tools for assembly:
upon request, no fee

Hours

Sunday: 9:00 AM - 5:00 PM
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 8:00 PM
Hourly Price
$115/hr
for 2 movers after 2 hr min