We employ young strong US Military Veterans helping them transition into civilian careers. We are Pro movers specializing in Homes, Apartments, High-Rises, Stage Sets, Convention Setup/Tear Down/Move, Businesses and Storage Units.
We hired Veterans Moving Service through Hire A Helper for our move on the 7th of September. 1 Unkind (to us and Tony's assistant) 2 Would not honor advertisement 3 Stopped 30 min early 4 Sat and watched us finish moving last item, even though they said they could not stay. They were to arrive between 8 & 9. Showed up at 9 on the dot. Ok Tony, (grumpy and rude) the Owner? Manager? may or may not be a veteran, we don’t know. His assistant however, (a pleasant young man) was never in the military. Well… fine... Tony was obstructive with his question for every item, ‘does this go to the garage or to the apartment?’ even after our daughter would say ‘all of these boxes go in the apartment.’ She ended up unloading part of the truck just to get the process over sooner. As the truck neared ¾ unloaded Tony started to check his phone and act fidgety. We still had them hired for more than hour and if needed we knew that they would be available for another 2 hours if needed, as advertised. No worries. With the truck empty, and still an hour of their time available we inquired if they would go to our son-in-law’s house with us (5min away) and our truck to get the last item of furniture which hadn’t fit in the truck before, the refrigerator. 'NO,' they were not hired to get anything from other locations and not only that, but Tony refused to honor the statement 'We can always stay at least 2 hours over the prebooked time' that was listed on their advertisement, saying it wasn’t his advertisement and he had other jobs that he was already running behind on. Ok, so we had our son-in-law help load the refrigerator into the truck while our daughter helped them finish putting boxes away in the garage and moving furniture around in the apartment. With 30min of scheduled time still on the clock, Tony decided to start arguing about the statement regarding the additional 2 hours of availability, stopped helping moving furniture, and began modifying the advertisement using his phone. With 15 minutes still to go Tony told his assistant to join him at their pickup which Tony had parked in the space we had been using for the moving truck. We had the moving truck with the refrigerator back in the parking lot with 2 minutes left of their pre-scheduled time. Because they were in the parking space we needed, those 2 minutes were used up parking elsewhere. We asked them to please stay the few minutes it would take to move the refrigerator. NO. Tony had an appointment he was already running late for. We, (in our mid 60’s) and our daughter, began to try to move the refrigerator. As we did so, Tony moved his pickup over to a different parking spot, freeing up the space he’d prevented us from using. Then he sat there in his truck while we went about moving the refrigerator by ourselves. Even after our daughter went to his window and said, ‘If you are not going to help us, could you just leave? It is kind of creepy for you to sit and watch us. Don’t you have somewhere you had to be?’ He still sat there. We ended up calling our son-in-law and he came to help us finish moving it. Sadly, Tony missed out on the $100 in cash we had set aside for tipping the movers. Our decision to hire them was based on them being listed as employing veterans and because their profile on Hire A Helper stated “We can always stay at least 2 hours over the prebooked time” (I have a photo that proves this statement had been on their advertisement prior to the editing Tony did while still on the job with us).
Both men were very helpful and did a great job
Best company ever! They know what they are doing and do it quick. Top star service!
Awesome job, prompt, timely--I would highly recommend them. talked to Tony several times on the phone prior to make sure all set
Tony and his co-worker Robert did a great job. They moved quickly but carefully and put everything where we wanted.
On time. Worked constantly, and were very safe moving my belongings.
Great service! So glad I booked with them. Their morning job ran late so they got to me 1 hour 15 mins after the quoted time. Otherwise I would have given 5 stars! Very professional and kind spirits.
Excellent and efficient with high attention to detail and no wasted time. Highly recommended
These guys work hard and fast!
Tony and Robert were punctual, friendly and Hard Working! They were careful with our items and considering the Heat today, banged out a fantastic job!
We handle moves within 30 miles of Phoenix, AZ 85053.
We accept same day requests at our normal rates.
We accept next day requests at our normal rates.
We do not refund for any unused time.
We cannot guarantee availability beyond the pre-booked time.
|Monday:||8:00 AM - 11:00 PM|
|Tuesday:||8:00 AM - 11:00 PM|
|Wednesday:||8:00 AM - 11:00 PM|
|Thursday:||8:00 AM - 11:00 PM|
|Friday:||8:00 AM - 11:00 PM|
|Saturday:||8:00 AM - 11:00 PM|