One Direction Moving - A Local Travelers Rest Moving Company

***We take pride in our work and always strive to provide a high level of service to every client. In this particular case, there were unexpected delays due to a serious multi-car accident that impacted one of our crew members who was actually involved in the wreck, as well as the rest of the team stuck in the traffic jam behind this very wreck. Despite these unforeseen challenges, we maintained clear and timely communication throughout, and the job was completed in a professional and satisfactory manner.
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To compensate for the delays and to be sure there were no further complications, we dispatched a fourth crew member at no additional charge. Saving her hundreds in the cost of the additional crew member but also another $195 in an additional hour it would’ve taken the crew with one less member. She didn’t seem to care much that we basically took a loss on the service saving her around $400 nor the well being of the crew member that was involved in the wreck. No she wanted all her money back and instantly.
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It’s important to note that no issues or concerns were raised during or immediately after the service. However, once a third party—specifically, the customer’s daughter—arrived, the tone of the interaction shifted. At that point, a full refund was demanded solely based on the crew’s delayed arrival.


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When the refund was declined, new allegations were made regarding crushed boxes and damage to the hardwood flooring. No mention was made of having witnessed any mishandling during the move, and the damage described—crushed boxes due to improper stacking—is consistent with issues that can arise from box packing choices. As for the flooring, we offer protective floor runners upon request, but no such request was made for this job and her furniture was not wrapped with moving pads and stretch wrap which also protects your flooring as well as the furniture.



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It sounds to me like she did not take proper care during the entirety of her moving process starting with poor planning and unfortunately ending with our company to catch all her grief as we are simply unloading her items that were packed by her and loaded by another company.


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However, despite these allegations, we respectfully requested photo evidence of the supposed damages. Which is standard, we as well as our insurance company require photo evidence when filing a claim. The customer declined our request for photos.


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Shame on anyone who would try to take advantage of a family owned and operated local small business in attempts to make a financial gain. We will not be intimidated with a bad review in exchange for money.



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This incident stands out as the first negative experience we’ve encountered in over three years of consistent 5-star reviews on this platform. We believe that anyone reviewing our track record will recognize this complaint for what it is—an isolated and highly unusual situation that does not reflect the quality or integrity of our business.


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We remain committed to transparency, professionalism, and fair service for all of our clients. Thank you for taking the time to consider both sides of this matter.

- One Direction Moving