Here at Universal Movers were a 5 star moving business, We have a long tradition of quality and satisfaction in all types of packing and relocation services.. Since 2003, we have built an organization of which I am very proud. At every level of our company, experienced and dedicated employees work together to maintain the highest standards possible. From packers and professional movers (loading and unloading), Storage Containers-ABF Trailers-Rental Trucks, to customer service, many of our employees have been with us for years. They know their business and they are professionals in the industry. Our goal is a positive relocation experience for you. Our promise to our customers is satisfaction and nothing less. Call & book us to let me show you the difference what a local trusted small business can do for you.
The positives are that they work very hard and fast, they are great at moving even large and awkward items, they are great at packing furniture and boxes into trucks, and they are nice people to deal with. They are also very competitively priced. This is the second time we have used them and we would use them again. The downside is that on both the moves we have used them they have been at least 2 hours late. This time it was beyond their control due to a car having a tire blow out when they were driving to us. Last time is was because they couldn't track down one of the people who was meant to move us. Being late wasn't a big deal for us, but if you have hard deadlines to meet I would be concerned. They also seem a little stretched at times in terms of trying to fulfill all the jobs they win - we overheard multiple calls trying to find a new crew to finish our job while the original team started a new job. Both crews were great at what they do, and always polite. If you have a little flexibility on timing I recommend them.
They were ok the first day them told us the needed $400 cash to help move the following Sunday, Dec 29th. My Girlfriend gave them the cash but they they never showed up on the 29th, wouldn't answer their phones or acknowledge the cash payment and booking. My advice to anyone is to avoid these 2 guys.like the plague .. I don't know what their problems are ... drugs or common larceny I suppose.
Harold and Paul were great. Constantly moving, no breaks. They were on a mission and got the work done quickly. Company was easy to work with. Contract was straight forward, clear, with no hidden fees and reasonable rates. However, Although I had the boxes clearly mark, there were several boxes mark for the second level that were placed in the basement stack a little to high for me. Especially with some weighted boxes on top. In addition I had to carrier these boxes two flights of stairs. Other than that they were fast and efficient. I would definately recommend them.
They did a great job. Very friendly. Very helpful. Worked hard. Will use them again in the future.
Harold and Paul did a great job...I can’t believe they unloaded the truck that fast. Personable and kind, highly recommend.
Universal Movers did a very good job unloading the pod and moving everything into my house. I would use them again if needed. The two of them arrived and were shown where everything would go. They were very polite and told me stories about how they are better now that the one causing problems was gone. I appreciated the honesty but the stories didn't stop which caused me to get a bit nervous. The first piece of furniture, a secretary, actually broke in two as they lifted it and they couldn't be more sorry. Fortunately it only took minor damage and the break was were it was screwed together so the two halves went into the house and after everything else was moved, without issues, they were able to reassemble and put it in its proper place. You wouldn't even know it had happened. It didn't happen due to maliciousness or neglect and they were truly upset and sorry it happened. Positives: Called 30 minutes before their scheduled arrival time to let me know they were running late. Very friendly and courteous . Worked quickly and efficiently to get everything done within the scheduled time. Improvement Areas: (minor things) Never called to confirm the appointment. I had to call them two days before to make sure they were coming. Didn't have any tools with them so used mine. There wasn't much of a need for tools but part of the sale of the service was they were to bring their own.
Although Helpers were 1 1/2 hours late, they kept in touch to let us know their arrival time. We were not in a big hurry estimating a 6 hour move. We received a 5% discount and a refund for an hour and a half that was not used...very generous! Once the helpers arrived they worked very hard and were careful not to damage any items, walls or flooring. The helpers were great!
No show!! What careless people... to not answer their phones the day of the move, not call to give an update or anything! People who are responsible for moving your personal items should pay you when they totally mess up something as important as moving your things on your big day! Save yourself the hassle of being disappointed!! Choose another company!!
Quick good work
We handle moves within 100 miles of Wilmington, OH 45177.
We accept same day requests at our normal rates.
We accept next day requests at our normal rates.
We do not refund for any unused time.
We can always stay at least 2 hours over the prebooked time.
|Sunday:||9:00 AM - 10:00 PM|
|Monday:||9:00 AM - 10:00 PM|
|Tuesday:||8:00 AM - 10:00 PM|
|Wednesday:||9:00 AM - 10:00 PM|
|Thursday:||9:00 AM - 10:00 PM|
|Friday:||9:00 AM - 10:00 PM|
|Saturday:||9:00 AM - 10:00 PM|