I was told they would arrive between 9am and 10am. They arrived about 9:40. One of the workers did call to say they were running 30 minutes late. In other words they would not arrive at 9. But they arrived within the window expected. The loading of the POD was furniture on this day. They were careful with all the furniture and carefully wrapped them in moving blankets.
No complaints with that. It is good that I was told a few days before to get the blankets or I / we would not have been prepared. They did ask for straps or rope. That was something of a surprise. I thought they would have brought those or the POD company would have provided those. Fortunately I had two rolls of rope and bungee cords.
I was impressed with how much they fit into the POD. Two young men arrived first and two more joined them in progress. They were all personable and easy to talk with. Upon arrival of the first two I showed one of them everything in the house that needed to be loaded. Then he decided in what order to load each item.
Expect an email that morning to release payment to Hire a Helper. They will be asking you to read that a call a number to release the agreed upon payment to them. They can help you with that if needed. Before leaving I gave them a $50 tip to divide up or get lunch with.
So, I give them high marks! Just remember you will need to provide enough moving blankets from Harbor Freight, Tractor Supply or Home Depot, etc.
You will also need to supply straps, ropes and bungee cords or just straps if you buy enough to get the job done.
I would use them again!

The team was on time, were careful with my items, and completed the job in less time than I ordered. Definitely will be my go to company for any future moves.