HireAHelper's Review Of Regan Legacy Movers - A Local Mesa Moving Company

Your job was set for a 2pm-3pm arrival window and we arrived at 3pm. We take a gps screen shot on every job arrival required as check in process.

- Regan Legacy Movers

I’m sorry to say, but it’s customers like this that mess it up. Due to this situation we had to remove the policy that says we can stay an hr after any reserved time. From the very beginning we were in communication with you, the day of the move I called you to let you know that i had two men ready and the other two wouldn’t be arriving until the end of the arrival window and you said it would be best to send the guys earlier that it would be best for you, even tho i let you know we could all show up within our time all together. For context you were on the third floor of a storage unit that needed a pass code to get in and out of the building and all four guy were working continuously and when we’re were 3/4 of the way through the pod we let you know that everything might not fit meaning only a few items. You then start to tell me and my guys that we needed to unload the pod and reload it with just the furniture and that you could have the totes shipped another way. When I tried explaining that it would take a good amount of time to do that, you told me you didn’t care and that you have no other option. You then started to blame the pod company saying they told you that a three bedroom house would fit in a pod and start cursing and yelling. I tried to explain to you that a pod fits a 1400sqft home and every time i tried to tell you that you would interrupt me and say you didnt care and it doesn’t matter anymore, you then walked away from me at that point. So we empty the pod out about two walls worth and pulled out all the totes and restacked the pod the way you wanted it, we removed all the totes from those two walls and got the rest of your furniture in. When finished we then took the rest of your totes back to your unit which was not much about three storage carts worth. Then you made us wait there until you could figure out what you were going to to with the rest of you totes. When we came to you about some of your things not fitting we were coming up on our two hr mark due to this unnecessary act we ended up go over an hr of our time. When it came time to close out even though you agreed to pay the overtime when we spoke you ended up not paying us. When I tried to speak to you about this situation you began to cures and yell at me. This situation was completely unnecessary and me and my guys at Regan Legacy Mover do our very best to be professional and we are people and no one deserves to be spoken to or treated that way and I don’t expect anyone to have to put up with that. Worse part is that the end result was that you ended up getting another pod and the totes will just go in there just the same as the other items we switched with the totes. This was more of a scam situation I hate to say in order to get another pod discounted.

- Regan Legacy Movers