Pro Movers Express - A Local Tampa Moving Company

We appreciate you taking the time to share your experience, and while your frustration is clear, several aspects of your review deserve clarification.

??? Weather Delay & Dispatch Timing
Your move took place during a day of severe rain and flash flooding in Tampa—conditions that impacted multiple crews and required real-time adjustments for safety. Your time slot was rescheduled and communicated in advance. While delays are never ideal, weather-related disruptions are not within our control, and our team made every effort to keep you informed throughout the day.

?? Communication & Crew Assignment
Rafael’s assignment later in the day was a direct result of cascading delays from earlier jobs affected by the storm. While we acknowledge the inconvenience, the timeline you’ve described omits the broader context of regional disruption. Our dispatch team worked to secure a qualified crew as quickly as possible, and once onsite, they completed the job efficiently and under the booked time.

?? Packing & Damage Claims
We take packing standards seriously. If straps or blankets were underused, that’s a training issue we’ve already addressed internally. That said, damage claims should be submitted through the proper channels so they can be investigated and resolved. We encourage you to do so if you haven’t already.

?? Tipping Conversation
Regarding the tipping discussion: it was not a lecture, but a clarification. Our crews work hard, and tipping is customary in this industry. While it’s always optional, it’s also fair to acknowledge the effort of the team who completed your move under difficult conditions.

We stand by our commitment to professionalism and accountability. While this move didn’t meet your expectations, it’s important to separate operational delays caused by weather from accusations of negligence. We’re always open to constructive feedback—but we also believe in setting the record straight.

- Pro Movers Express