HireAHelper's Review Of PROMOVE - A Local Manhattan Moving Company
Manhattan, NY / Moving services within 10 miles
Booked on 4,538 moves through HireAHelper
1,205 Verified Customer Reviews
Open Today - 8:00 AM - 8:00 PM
13 years in business
Manhattan, NY / Moving services within 10 miles
Booked on 4,538 moves through HireAHelper
1,205 Verified Customer Reviews
Open Today - 8:00 AM - 8:00 PM
13 years in business
PROMOVE — Vetted & Verified by HireAHelper
To make sure you get reliable, professional service, HireAHelper thoroughly vets every provider on our platform — including PROMOVE. Before providers can accept their first booking, they must pass background checks, verify their business and payment information, agree to our service standards, and demonstrate a strong review history. From there, we hold them to it: providers are continuously monitored on job completion rates, customer ratings, pricing consistency, and compliance.
Moving with with PROMOVE
On time, efficient, careful & courteous. Never a "stairs fee" or any hidden fees. We strive to provide 5 star service on every move. We are careful who we send into your home, around your family and to handle your property, we offer background checked helpers, checked through Hireahelper. INSURANCE through Hireahelper covers goods while being handled by our helpers up to $.60 per pound (policy must be activated by completing an inventory form). Full coverage insurance also available through Hireahelper. We'll never leave you stranded! If late we'll send extra helpers to make up time at no cost when possible. Thanks for considering us, we appreciate it.
Credentials
Uniformed Crews:
PROMOVE Moving Reviews in Manhattan
These are real Manhattan area customers. Unedited, unfiltered reviews of PROMOVE. Our reviews come from customers after completed bookings, ensuring every rating is verified. We only allow feedback from users who booked through our platform, preventing fake reviews and keeping ratings accurate and trustworthy.
Jeffrey B
The first guy showed up 2 minutes early and was nice. The second guy showed up 30 minutes late and was rude.
James C
The good: on time (well, over an hour early), respectful and responsive staff
The not-so-good: lack of advanced planning or preparation; inefficient with time as if to intentionally slow pace to fill more hours; and poor attention to fragile items.
We would NOT use them again or recommend them.
Additional detail: Before the move, I specifically asked if helpers would come with a furniture dolly or whether I should rent one. They said the crew would bring one but they came with nothing. They spent excess time in the pod arranging items and became annoyed as I helped carry items to the pod. They stacked vulnerable items on hard surfaces and became annoyed when I added padding to protect exposed wood and metal. We were told several times that we were interfering with their "system," which we tried to respect. All would have been easier if they were efficient with time and attentive to fragile items.
Ultimately, the cost of our move doubled since extra hours are charged per mover.
Ellen C
Awesome guys, took good care of all of the furniture. They were ready to help with anything and were very flexible. Would use again.
Daniel C
I had the utmost pleasure working with Kirk. He was on time and took care of everything. I'd recommend him and promove to anyone that wants to move and needs the extra help.
Ruth C
I had a wonderful experience with these movers! They were both super friendly, on time, efficient, and thoughtful with my items. Even though we didn't end up using it, they brought a dolly and other materials to help move bigger items/furniture. It all got done in half the allotted time, and I would definitely use this service again.
Emily M
Eric and Alex were fantastic!!! Highly recommend. They carefully packed our pod and we’re extremely respectful of our things. Arrived on time, overall wonderful experience.
Elizabeth K
Kirkland was amazing! He was on time, kept in touch before the scheduled job, and came completely prepared. His calm attitude and no nonsense work ethic got our truck loaded and ready to go in record time, in spite of my anxiety about moving in NYC and the rainy weather! I would hire him again in a heartbeat!
Service Area
We handle moves within 10 miles of Manhattan, NY 10016.
Service area includes:
Get To Know Us
What can a customer expect after booking with you?
Your move date is set! Contact for details and any necessary instructions
What can a customer expect on moving day if they hire you?
We always show up! On time arrival within the first 20 minutes of the one hour window, with an experienced, professional and courteous crew.
How should a customer prepare for moving day?
Please have items packed and ready to go (large boxes not too heavy please), furniture blankets to protect your stuff, appropriate size truck for the move. Then wooosah! we got you, you're things are in capable hands.
What types of moves have you handled?
Local, Long distance, Office, Commercial, Specialty moves (larger & fragile and very expensive medical equipment).
What's your favorite part about being a mover?
No gym membership needed, we get paid to exercise. Our worksite is different everyday & we interact with new people.
What training do you provide your crew members?
Two weeks of moving technique (lifting, turning, angles), teamwork, pacing, basic disassembly/reassembly and materials handling as well as customer service is our basic training. Then our most experienced movers ( Courtney, Eric, Yusef, Azar, Kirk) have advanced training for loading moving vans.
Local Mover Policies
Same Day Moves
We charge an extra 10% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We do not refund for any unused time.
Extra Hours
We can always stay at least 1 hour over the prebooked time.
Moving Equipment
Hours
| Sunday: | 9:00 AM - 7:00 PM |
| Monday: | 8:00 AM - 8:00 PM |
| Tuesday: | 8:00 AM - 8:00 PM |
| Wednesday: | 8:00 AM - 8:00 PM |
| Thursday: | 8:00 AM - 8:00 PM |
| Friday: | 8:00 AM - 8:00 PM |
| Saturday: | 8:00 AM - 8:00 PM |